NICE CXone Mpower
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My opinion about NiCe Cxone
What do you like best about the product?
The Most hepful feature is the automatic reporting generation.I use it to automate a workflow and have all the data update every hour.The upside is that I have eyes everywhere with fewer clicks.
What do you dislike about the product?
That I have to login multiple Times a day.When tools get stuck I have to logout and login a few times a day but it is not that annoying I would like to see this resolved.
What problems is the product solving and how is that benefiting you?
Prodctivity and adherence.With the new cxone we have all the features that we need vs our old software for our call-center.The bussiness performance has increased after adopting cxone.
Recommendations to others considering the product:
Still using avaya? Switch to cxone to increase productivity.
My job uses this and it is awesome!!
What do you like best about the product?
Easy to load up and no major issues with the system
What do you dislike about the product?
I wish I could connect without having to choose a status
What problems is the product solving and how is that benefiting you?
I can provide service to the consumers I serve without having a landline which is a big plus.
Great All In One Application
What do you like best about the product?
The aplication is very simple to use,! So many options in one app, love the schedule viewer,! helps me keep track of the day.
What do you dislike about the product?
my schedule viewer isnt fully working properly yet. :/ and how many unavalible secletcions there are with the log off button being at the bottom, need to be put somewhere else.
What problems is the product solving and how is that benefiting you?
im just learning up it, but like its set up alot better than avaya. alot simpler. more detailed at the same time,! but the schedule viewer is nice. and it has increased my production.
Recommendations to others considering the product:
Great Phone calling application,! Almost an All-In-One,!
NICE - Robust and Easy to Use
What do you like best about the product?
NICE has a presents a lot of useful information to me as a service desk technician. MAX works quite well in handling calls and chats.
What do you dislike about the product?
Doesn't always remember what my "default" screen should be (would prefer to always login to the Dashboard)
What problems is the product solving and how is that benefiting you?
We use NICE as our call system for our help desk. Definitely a better system that what it replaced.
Easy to navigate!
What do you like best about the product?
Navigating NICE CXone is easy and straightforward to use.
What do you dislike about the product?
There have been times where NICE CX one has randomly logged me out, and i had no clue it happened.
What problems is the product solving and how is that benefiting you?
NICE CXone is helpful to disposition my daily tasks through out the day
I love using nice, its fast & effective Use it daily.
What do you like best about the product?
The max feature is beneficial; I use it daily for work.
What do you dislike about the product?
Sometimes it crashes on me. That's the only thing I dislike.
What problems is the product solving and how is that benefiting you?
I was helping the customer with excellent customer service.
InContact is better than our last system.
What do you like best about the product?
Everything about InContact is great! I love the clarity of the sound, the lag has been cut down tremendously as well. InContact allows you several swconds before you take the next call which allows you to have a drink and recollect yourself before the next call. It is the best phone system i have used thus far!
What do you dislike about the product?
Sometimes it'll say you refused a call when you really do not have a choice to refuse any calls. Sometimes it also give us the wrong info at the beginning of calls. The system will put you in unavailable for no reason sometimes also. Those points do not ruin the use of the system overall.
What problems is the product solving and how is that benefiting you?
It has been more accurate than the last system we used, but sometimes it will read out the incorrect state when we receive calls. The best benefit is the quick break between calls.
Recommendations to others considering the product:
Be prepared to upgrade to a new and improved phone system! Get rid of the delay, no breaks in between calls, and low-quality audio from your old system, and try InContact!
Technical Support Engineer (Tier 2 Okta)
What do you like best about the product?
Very intuitive, pretty straightforward to use. Also, the functionalities of the widget are working as expected—user-friendly, not many bugs. Responsive but also mandatory for our work.
What do you dislike about the product?
The connection quality sometimes does not raise at our expectations. I have had a few issues in the past where the widget was disconnecting over and over again, but this might've been tackled already.
What problems is the product solving and how is that benefiting you?
Being customer support at Okta this allows us to have direct contact with our customers, allowing us to call/ receive the Admin instantly. Getting inbound calls is also mandatory for this project.
Seamless Integration Cross Platform
What do you like best about the product?
Seamless integration with NICE CXone and other platforms (IE Salesforce) necessary in building metrics and overall production. The pain points I have experienced in the past concerning cross-platform integration have virtually disappeared and has led to a direct increase in metrics and sales. The new calendar feature that reminds you of upcoming appointments is my favorite part, making it easier to manage a large workload.
What do you dislike about the product?
The only part I dislike is the loud chiming noise when getting a live connect, there is no option to turn down the volume down or turn it completely off.
What problems is the product solving and how is that benefiting you?
I am able to keep up with a larger workload in managing many appointments across many time zones. It is easier to contact clients in a timely manner with the appointment reminder feature.
Very good
What do you like best about the product?
I like that the system is easy to navigate, the sound quality is always good, and the troubleshooting tips seem to work. I don't have very many issues using this
What do you dislike about the product?
I don't particularly appreciate that the sound randomly goes out; even after troubleshooting, I sometimes still have issues. Other than that, the system is generally a pretty good system
What problems is the product solving and how is that benefiting you?
They are constantly making changes to the system I now realized that if i use google chrome the entire system generally works a lot better than what it normally does when I use edge
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