NICE CXone Mpower
NICEExternal reviews
1,716 reviews
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NICE is nice
What do you like best about the product?
what i like best about NICE is how helpful it is to schedule time off
What do you dislike about the product?
I haven't pinned pointed on what i dislike yet
What problems is the product solving and how is that benefiting you?
I can view my schedule and request time off
The Future In Dialer Software
What do you like best about the product?
User-friendly no matter interface is easy to use anywhere. The log-in facilities are so simple that you can start making calls almost right away. It is beneficial in the schedule setup as well.
What do you dislike about the product?
I have difficulties contacting the support department when I have a system issue, like The system getting stuck. For the most part, with this system, everything works great.
What problems is the product solving and how is that benefiting you?
Calls are transferred smoother, whether it is to co-workers or different departments, by checking the availability. Call quality is crystal clear on all calls making it easier to understand.
Recommendations to others considering the product:
When using the software in a company environment, there are many options to pick and choose the most important calls to the business.
Very nice platform to use for work. Very detailed.
What do you like best about the product?
That it is web based and easy to use. The text aspect is very helpful as well as it allows us to reach our clients in a different way than most companies which is an added plus.
What do you dislike about the product?
The agent leg can be frustrating at times, but it could be many variables that fall in line with it not wanting to connect regardless of whether it is a headset issue or the system is down.
What problems is the product solving and how is that benefiting you?
We are solving a great number of problems though it does vary by our clients. Having this resource is very helpful to allow us to reach those outside of a retail building.
Nice product review
What do you like best about the product?
I like the timecard report. This way, I cut costs and use nice as a timecard to log in when users log in and out.I use the dashboard and the reports daily to track employee activity.
What do you dislike about the product?
The widget sometimes doesn't show the available users but this can be resolve by closing the page and re open but it is not something that bothers me that much .
What problems is the product solving and how is that benefiting you?
With CXone we are solving all past callcenter software issues. The benefit is a stable paltform for contactcenter and employee tracking. Timecards and reports all in one vs other tools wich have separate products for each function.
nice system
What do you like best about the product?
Overall it is a great phone to use. its easy. the only downfall is that when power short the phone goes down. put i be happy.lol!
What do you dislike about the product?
company has it connected to our timecard so if phone go down it log you out our timecard. that something our job has to work on.
What problems is the product solving and how is that benefiting you?
i like that we dont half to use the deposition.
Recommendations to others considering the product:
its easy its like a phone with numbers and depts are already list and you just have to type in like INT and that bring up our translator line. before we had regular phones and had to call the whole phone number
From the schedules to loging in using the phone its all been awesome and very handy.
What do you like best about the product?
I like the phone best, It's a pretty cool feature, and it's straightforward.
What do you dislike about the product?
I honestly don't dislike anything about this system.
What problems is the product solving and how is that benefiting you?
I'm solving transferring calls, and it's effortless to share calls and let the next caller know why the person is calling ahead of time.
Recommendations to others considering the product:
Take your time and enjoy!
System is very easy and friend to use. Make calls all day long with no interruptions.
What do you like best about the product?
I make daily calls to members and providers without interruptions.
What do you dislike about the product?
The system log you out after 20 minutes of not using it.
What problems is the product solving and how is that benefiting you?
I don't have to use a desk phone, and I can use it anywhere I want to as the longest is internet access.
Very complex and helpful platform.
What do you like best about the product?
I like how I can connect with customers on a website that provide us a quick option to accept chats to assist customers the best way possible. NICEcx one , provide us with quick replies and reportings for us to check our metrics and to answer customers with a polite and accurate answer.
What do you dislike about the product?
I dislike how sometimes The webpage crashes and it doesn't let me accept chats and this chats show as decline. I recommend the website to have more updates to avoid this types of hassles.
What problems is the product solving and how is that benefiting you?
During the time I have worked in this Walmart customer service account , I have realized that NiceCxone offers a quick and esay way to Connect with customers that need a first contact resolution and assistance to importante problems, the website generates answer for us , to help us with our metrics.
Recommendations to others considering the product:
Consider to update website more often to avoid troubleshooting
Top tool
What do you like best about the product?
Ease in making and receiving calls to teach the user
What do you dislike about the product?
there are no disadvantages, the tool is excellent
What problems is the product solving and how is that benefiting you?
Support for home office fidelity
The NICE system is very easy and efficient
What do you like best about the product?
I really like that we can transfer the patients to any department without any trouble. I also like that we can pick up the line and it goes straight to my headset.
What do you dislike about the product?
Personally, I wouldn't say I like that the patient is sitting there on hold rather than get transferred to someone else that has the same number as yourself.
What problems is the product solving and how is that benefiting you?
I am able to schedule appointments and confirm thus appointments with patients easily and effeciently through the NICE system. The profuctivity in my workplace has improved by using the system.
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