NICE CXone Mpower
NICEExternal reviews
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Incontact for customer service
What do you like best about the product?
It was fairly each to use in contact when I was working from home as a customer service representative
What do you dislike about the product?
When I had issues with my work computer it was very hard to set it up on my mac
What problems is the product solving and how is that benefiting you?
working remotely was possible, I was able to work from home all summer.
Functional software for everyday communication
What do you like best about the product?
InContact software is a multi-faceted software that allows phone dialing and chat features.
What do you dislike about the product?
Although all of the products that InContact offers are great, the multiple chat feature could be improved.
What problems is the product solving and how is that benefiting you?
Multiple call and chat handling over multiple agents, metrics and outcomes can be tracked closer as well as employee adherence and volume.
Easy to use but has some problems
What do you like best about the product?
I like the fact that the phone is contained in the computer and that traditional phones are no longer required.
What do you dislike about the product?
It often freezes making it difficult to take calls.
What problems is the product solving and how is that benefiting you?
Freezes quite often and can be slow.
Recommendations to others considering the product:
It's easy to use and enables easy access to coworkers to be able to transfer and make calls quickly.
Ease of reporting
What do you like best about the product?
I liked the ability to listen in to calls and change skills through the Supervisor module.
What do you dislike about the product?
Difficult to find out peak times and what was going on at that time.
What problems is the product solving and how is that benefiting you?
Better utilization of disposition codes and accountability of ones time.
Recommendations to others considering the product:
Easy to setup and work with. Regularly added new users, changed skills and pulled reports.
Tickets for issues were not as simple and were hard to get the right kind of help.
Tickets for issues were not as simple and were hard to get the right kind of help.
In contact with InContact?
What do you like best about the product?
The web version has a clean interface & easy to use while on the phone with candidates.
What do you dislike about the product?
I can get glitches that occur on a weekly basis- not being able to open in on a web browser that I like.
What problems is the product solving and how is that benefiting you?
You are easily able to transfer candidates to other users and leave voicemails.
Easy to use
What do you like best about the product?
Easy to check status of call and keep an eye on the queue
What do you dislike about the product?
It can sometimes be tricky to transfer calls
What problems is the product solving and how is that benefiting you?
A more efficient and easy to use phone system
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