NICE CXone Mpower
NICEExternal reviews
1,701 reviews
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Ease of reporting
What do you like best about the product?
I liked the ability to listen in to calls and change skills through the Supervisor module.
What do you dislike about the product?
Difficult to find out peak times and what was going on at that time.
What problems is the product solving and how is that benefiting you?
Better utilization of disposition codes and accountability of ones time.
Recommendations to others considering the product:
Easy to setup and work with. Regularly added new users, changed skills and pulled reports.
Tickets for issues were not as simple and were hard to get the right kind of help.
Tickets for issues were not as simple and were hard to get the right kind of help.
In contact with InContact?
What do you like best about the product?
The web version has a clean interface & easy to use while on the phone with candidates.
What do you dislike about the product?
I can get glitches that occur on a weekly basis- not being able to open in on a web browser that I like.
What problems is the product solving and how is that benefiting you?
You are easily able to transfer candidates to other users and leave voicemails.
Easy to use
What do you like best about the product?
Easy to check status of call and keep an eye on the queue
What do you dislike about the product?
It can sometimes be tricky to transfer calls
What problems is the product solving and how is that benefiting you?
A more efficient and easy to use phone system
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