NICE CXone Mpower
NICEExternal reviews
1,718 reviews
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Great Experience Using Nicecx one system
What do you like best about the product?
The notifications before calls. It advises you what language they speak so you can be prepared to assist them correctly. It is a great way to keep on track!!!!!
What do you dislike about the product?
The downsides would be when calls are answered with a notification. This causes a bit of confusion and sometimes does not advise what language they speak during this
What problems is the product solving and how is that benefiting you?
The effectiveness of Nice and how beneficial it is to my company. It really helps our patients feel like they have a source of communication with us that is fast.
Recommendations to others considering the product:
I would consider more notifications. It would be nice to customize with color and notification ringtones. If it can have a more extended call log to track how many customers.
AWESOME
What do you like best about the product?
I love the option to show e my schedule because some days work can be very hectic, so the fact that I can access my schedule quickly is excellent to me.
What do you dislike about the product?
I honestly don't have one single complaint. Everything has been working flawlessly for me.
What problems is the product solving and how is that benefiting you?
The problem of pulling up the wrong client is over for me as the app will pull up all the information for you so you can get to wor, and it is very accurate.
Utilizing InContact
What do you like best about the product?
I like that we can disposition calls and see what calls are in our queue.
What do you dislike about the product?
I do not like that sometimes the app fails, for example one can be taking a call but out of nowhere the system will kick us out and disconect the call as well as the fact that as we are barely launching the application we are unable to use some of the features such as screen monitoring.
What problems is the product solving and how is that benefiting you?
signing in, before we used to sign into a hard phone with a badge number and sometimes people would punch in the wrong badge number signing in with email and username makes it hard to give wrong info
Recommendations to others considering the product:
Get it, i think its a great tool to have and it is easy to use once you get used to it.
I have not had any issues with NICE CXone
What do you like best about the product?
How simple it is to access, how efficent. The max agent is one of the features I appreciate. Just the ones that my company granted me access. No comparison!!
What do you dislike about the product?
I have yet to find one. Nothing is missing. Everything works properly
What problems is the product solving and how is that benefiting you?
Using the reports allows me to get a better understanding of my work progress. The better my progress, the more I get paid.
Simple as 1,2,3
What do you like best about the product?
The features are easy to use and explain themselves by name. The system show client information and telephone number. The transfer and conference features are accessible and work everytime.
What do you dislike about the product?
They were unable to transfer if the agent was not active. The call sometimes gets an error not sure why but a few times this happens—the system times out if not activated for an extensive period.
What problems is the product solving and how is that benefiting you?
The problem are directing clients to appropriate departments and helping clients with specific bank system issues. The NiCE system provides the users with detailed information regarding the caller software program.
Customer Care
What do you like best about the product?
Easy and simple. It is very convenient. It is not difficult to use everything is simple. I like the outbound dialing as well.
What do you dislike about the product?
Sometimes when answering a call it freezes up and will not allow me to accept call. I usually log out and log back in and it is fine.
What problems is the product solving and how is that benefiting you?
It is the best way to make outgoing calls, and i think it is a great system also for remote businesses as well.
Recommendations to others considering the product:
It is great for call centers and remote work!
i have very clear calls and good experience with nice one .
What do you like best about the product?
the clear calls also them timer everything seems to stay up to date
What do you dislike about the product?
when my in contact freeze up out of no were in the middle of a call
What problems is the product solving and how is that benefiting you?
the problems i am solving are the clients that calls in with a numerous amount of issues and i get to help hem have a sence of relief
Recommendations to others considering the product:
yes
I FEEL IT'S A GREAT TOOL FOR TIME KEEPING
What do you like best about the product?
The time tracking for logins is a good tool to keep track of breaks and lunches
What do you dislike about the product?
I do not like that the system logs you out if your disposition is not changed.
What problems is the product solving and how is that benefiting you?
It helps with being held accountable for your time keeping
Best dialer software to use
What do you like best about the product?
Livevox is very user friendly. All campaigns are easily accessible and easy to navigate.
What do you dislike about the product?
I have no dislikes with using Livevox software. Everything works correctly and as expected.
What problems is the product solving and how is that benefiting you?
Livevox gives me the capability to run extensive reports with the various campaigns and services we use daily. Since using Livevox, my performance has increased.
Livevox is a great product with multiple options on managing my call center effectively.
What do you like best about the product?
Multiple options from call delivery, to QA, to workforce management tools all within one application
What do you dislike about the product?
Some data points are not available until next day
What problems is the product solving and how is that benefiting you?
Unlimited line capacity and driving customer experience
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