NICE CXone Mpower
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Great customer service tool
What do you like best about the product?
easy to use, great customer service tool, gives great reports, call times
What do you dislike about the product?
it sometimes freezes, in between calls, logs you off after like 4-5 hours
What problems is the product solving and how is that benefiting you?
monitoring phone calls/breaks
Excellent platform for all levels of tech knowledge
What do you like best about the product?
I love that all members of our team, regardless of their comfort level with technology, are able to use this platform with ease. We will be utilizing the chat function soon and are confident that NICE CXone will perform for us at the level we need it. It also allows us to have a firm hand on data management. Very helpful overall!
What do you dislike about the product?
I can't say that I've encountered a lot of downsides to CXone. Like any platform, we have occasional tech issues, but none out of the realm of normal.
What problems is the product solving and how is that benefiting you?
We are adressing our client's needs at all stages of the customer lifecycle through CXone. We have trustworthy data for our analytics, a helpful NICE customer service team when issues arise, and most importantly, a method by which we can create strong engagement with our customers.
Recommendations to others considering the product:
If you need a reliable platform with multifunctionality and industry trust, this is the platform for you. We truly couldn't do our work without NICE InContact.
innovative and easy
What do you like best about the product?
the access speed of information you need
What do you dislike about the product?
Can be a bit confusing but after the learning curve it is a breeze!
What problems is the product solving and how is that benefiting you?
Metric handling and being able to give insight to agents that need it has posed no problems.
My experience with NICE CX One has been phenomenal.
What do you like best about the product?
The MAX Agent is extremely helpful. I love being able to make calls through it
What do you dislike about the product?
I think that there needs to be a better interface for the max agent
What problems is the product solving and how is that benefiting you?
We're using the max agent to make calls. It benefits me because I don't like using my personal phone for work
Simple and easy
What do you like best about the product?
How easy it is to transfer calls to other departments
What do you dislike about the product?
Technical issues experienced while using InContact
What problems is the product solving and how is that benefiting you?
Technical issues experienced with transferring calls or picking up calls
Very Nice
What do you like best about the product?
I like the quality of the mic. The sound is excellent!
What do you dislike about the product?
I dislike the delays when answering a phone call.
What problems is the product solving and how is that benefiting you?
We are solving customer service answers. I have experienced my benefits with communications.
excellent
What do you like best about the product?
automatic dialer, practicality,facility modernity
What do you dislike about the product?
I couldn't identify something I don't like
What problems is the product solving and how is that benefiting you?
I make contact with customers. Possibility of locating them
Recommendations to others considering the product:
I highly recommend
great system
easy to use
useful
great system
easy to use
useful
a wonderful and incredible experience
What do you like best about the product?
the practicality of making connections in this tool
What do you dislike about the product?
of complexity to get into simple tasks, it could be basic
What problems is the product solving and how is that benefiting you?
bad connection problems, undue breaks, and lack of history, everything that changed in these matters was beneficial.
Recommendations to others considering the product:
I'm sure to take it into account because you won't regret it.
Great workplace software
What do you like best about the product?
I like the ease of access of this system, including quick sign-ins.
What do you dislike about the product?
The temperamentality of the phone system, not able to work if the headset is disconnected; therefore, you are required to sign out and back in.
What problems is the product solving and how is that benefiting you?
It is allowing me to solve the general problems of the general public. I appreciate the coherency of the system.
Innovation for the world.
What do you like best about the product?
Call, service for various people.
What do you dislike about the product?
for now I am not liking the call transfer
What problems is the product solving and how is that benefiting you?
no problem at the moment
Recommendations to others considering the product:
Great app for joining calls with friends, without negativity and very quickly.
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