NICE CXone Mpower
NICEExternal reviews
1,715 reviews
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Nice is very Nice!
What do you like best about the product?
I like the fact that Nice is user friendly and to the point.
What do you dislike about the product?
I really don't have anything negative to say.
What problems is the product solving and how is that benefiting you?
Using Nice allows me to speak to and assist my clients efficiently
NICE Review
What do you like best about the product?
the features, such as
- ease of access
- keypad
- ease of speaking to other agents
- ease of access
- keypad
- ease of speaking to other agents
What do you dislike about the product?
glitches such as lag and or unable to complete a task resulting in restarting the app
What problems is the product solving and how is that benefiting you?
ease of call transfers
Recommendations to others considering the product:
good idea to look over any software issues
A NICE Experience
What do you like best about the product?
Love all the features you can do within inContact! Both platforms are useful. Very user friendly and I use it on a daily basis.
Feel like there is still a lot to learn within this platform. Makes my job a lot easier that is FACT!
Feel like there is still a lot to learn within this platform. Makes my job a lot easier that is FACT!
What do you dislike about the product?
Only dislike would just be the plain look it has to it. That's really it and not too bad all things considered.
What problems is the product solving and how is that benefiting you?
NICE is awesome b/c you can use this tool for viewing schedules and what not. The benefits are the visibilty. Love using this platform for my work. Makes my life a lot easier and I can plan ahead accordingly!
inContact is very good.
What do you like best about the product?
I really enjoy the easy to use system, it works pretty flawlessly.
What do you dislike about the product?
inContact has a few random bugs. It will sometimes log you out randomly.
What problems is the product solving and how is that benefiting you?
Problems - the system will randomly log you out.
Benefits - very easy to transfer calls and dial out.
Benefits - very easy to transfer calls and dial out.
Overall great system!
What do you like best about the product?
Very user friendly design and hopefully continues to be
What do you dislike about the product?
Lack of end user design choices such as color choices or menu changes
What problems is the product solving and how is that benefiting you?
Helping our customers receive the best customer experience possible
Works well for internet based calls.
What do you like best about the product?
Nice InContact works well because it is cloud based and setup was easy.
What do you dislike about the product?
Once in awhile Nice InContact can drop a customer call.
What problems is the product solving and how is that benefiting you?
Nice InContact helped us resolve and provide a solution for incoming calls for multiple employees at the office and for remote employees.
Essential tool for day to day
What do you like best about the product?
Simplicity and practicality, effective for quickly reaching out to people and good quality connections
What do you dislike about the product?
Slowness issues, seems to slow over time during the day unfortunately
What problems is the product solving and how is that benefiting you?
Contacting end users
Nice InContact allows me to keep up with my productivity throughout the week.
What do you like best about the product?
The most helpful thing I like on NICE inContact is the Schedule a commitment. the upside of this for me is that I can schedule a follow up with my member that I need to call back.
What do you dislike about the product?
The only thing I find least helpful with NICE inContact is when it won't allow me to answer my calls and I have restart it. So the downside to that is that it prevents me from being available to assist the members.
What problems is the product solving and how is that benefiting you?
NICE inContact allows me to have communication with the members. The benefit of NICE inContact is that it is like productivity dashboard where I just have one system that I have to use.
Recommendations to others considering the product:
N/a
Perfect choice for business
What do you like best about the product?
I found In Contact is a really great tool for the business like us to provide a customer/ technical support over call to clients. I found it is very easy to navigate and use. One of my favorite feature of this tool is that it allows to check number of call holdings in the queue with the specific time frame.
What do you dislike about the product?
At this point, we haven't found any major challenges since we adapted in our business environment. Though sometimes we have to restart it when it crashed sue to network connectivity or something else.
What problems is the product solving and how is that benefiting you?
We are using this tool for our call center environment. Apart from that it also helping us to track the daily records of calls attended and dropped. It's very intuitive.
Basic and Helpful
What do you like best about the product?
It's accessible especially during the pandemic. The tool is basic and simple which is helpful because a lot of people have been working at home. It is quite user friendly and does not need complex instructions in order to use it. I've also noticed that the tool is improving , whenever we play calls there are new features being added. This tool has a lot of potential
What do you dislike about the product?
No option to play calls faster or slower. The generation and customizing the report needs improvement since we cannot extract reports easily (ex. agent hung up side for a particular person ) unless we have the contact ID.
What problems is the product solving and how is that benefiting you?
it helps us monitor calls while working at a home
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