NICE CXone Mpower
NICEExternal reviews
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A solid program and User Friendly
What do you like best about the product?
The compact and efficient look. It doesn't take up too much screen space. I had no issues learning the program. There is no lock out feature as far as I am aware.
What do you dislike about the product?
There is no ability to assign shortcuts to the keyboard. I would like the ability to answer a call, mute, hold with some keyboard button presses. This would increase ease of access and improve efficiency even further.
What problems is the product solving and how is that benefiting you?
I am assisting with unemployment information calls. The number one benefit is that I don't need to use a phone at all.
Recommendations to others considering the product:
It blows the competition away with simple, compact, and easy-to-use controls.
nice to everyone
What do you like best about the product?
In the practicality that it has for us employees
What do you dislike about the product?
Does not like the designer, very simple, could have something more sophisticated.
What problems is the product solving and how is that benefiting you?
NICE facilitated direct customer service and is much more practical to handle
Recommendations to others considering the product:
I recommend the product, because of its ease of use, it is very safe and easy to handle
A great tool for services
What do you like best about the product?
We use the program in such things as to place ourselves in lunch, break to go Available to take calls for customers and employees inside our company.
It is a very flexible, easy-to-use program literally in all the places inside our company. We use it as a softphone and manager to analyze data from our collaborators. The most remarkable points are:
a) The system's stability, with simple access to all the tools that are available for use.
b) Friendly user interface of the application.
c) Great features, like sounds alerts and notifications integrated directly to the end-user.
d) It is excellent for making and helping out with appointments.
e) It is straightforward to communicate with clients using this application.
f) The audio is cristal clear and does not have any alternatives noises.
It is a very flexible, easy-to-use program literally in all the places inside our company. We use it as a softphone and manager to analyze data from our collaborators. The most remarkable points are:
a) The system's stability, with simple access to all the tools that are available for use.
b) Friendly user interface of the application.
c) Great features, like sounds alerts and notifications integrated directly to the end-user.
d) It is excellent for making and helping out with appointments.
e) It is straightforward to communicate with clients using this application.
f) The audio is cristal clear and does not have any alternatives noises.
What do you dislike about the product?
The program has some issues, although this can be very rare to occur. As per my experience, I only had problems on two to three occasions. To be more specific, the things I most dislike about the application was:
a) The lack of support on more languages (although available for my native language).
b) Complicated support contact for issues problems related to the application.
c) Glitches on the calls made to other countries.
a) The lack of support on more languages (although available for my native language).
b) Complicated support contact for issues problems related to the application.
c) Glitches on the calls made to other countries.
What problems is the product solving and how is that benefiting you?
Problems regarding IT. Through this application, our jobs became more straightforward and fast to achieve/realize.
Recommendations to others considering the product:
Always look to all the features available to make the most successful use of it.
Its an excellent application, very functional
What do you like best about the product?
the simplicity of the interface and call quality
What do you dislike about the product?
nothing at the moment, maybe the color scheme
What problems is the product solving and how is that benefiting you?
It solves the communications issue of our team, and the benefits are the quality of the calls and the speed it provides for making this calls
NICE inContact is so easy to navigate and use, I have really enjoyed my experience with this website
What do you like best about the product?
The most helpful thing about Nice is how easy it is to navigate the website. Everything is super understandable and well put together!
What do you dislike about the product?
I have no dislikes on Nice, so far everything has been great!
What problems is the product solving and how is that benefiting you?
Nice has helped when it comes to insuring that our customer service is the best. So many great benefits being put to use!
Review of NICE CXone program
What do you like best about the product?
I like how it works in relation to calls, it helps me a lot at work, and there's also the chat, which is organized and has a good interface. Intertace is simple and effective and you can also customize it to your liking and this is a very good point and you can also configure it according to preferences and alerts, and you can also customize alerts for both calls and chats, the which makes it very easy when you are very busy, it also helps me resolve emergencies calls that need to be answered very quickly as they need an efficient communication app to be fast, and I can make international calls as some of the supports I use are outside to my country
What do you dislike about the product?
I don't like it when I try to maximize the contact screen and it turns gray, and also when I drag the contact tab that's in a window, it goes full screen and it gets a little messy, and sometimes it takes a while to open, and also exiting this app is a bit annoying because you have to go to the app and click logout, sometimes I click x in the window itself and my user remains logged in even though I have already closed the app. and also the interface of the links and the login screen of the program could be on the same page because I always have to have 2 pages open.
What problems is the product solving and how is that benefiting you?
well I need to constantly call some customers and the NICE CXone helps me a lot , and I also get a lot of calls from technicians who need to talk about a call , and this contact between me and they help me resolve various issues here within the company,well I need to constantly call some customers and NICE CXone helps me a lot, and I also get many calls from technicians who need to talk about a call, and this contact between me and they help me solve problems here within the company, and there is also the chat in which I talk to the customer, it's very good because it lets you know when the chat goes down because there are times when I'm too busy and there's no way I can keep an eye on it all the time, it even makes a sound when the customer is typing and it helps a lot,
Recommendations to others considering the product:
is a good platform, very practical and simple to use, it improves the effectiveness of calls and chats, allowing for better customer service, bringing quick communication between the company and the customer, and giving a lot of performance to the company's work, so that your customers are served in the best possible way , and that there is minimal loss of SLA
A good use with very important features for good development
What do you like best about the product?
Use the reports and information about the team I work with in real time
What do you dislike about the product?
There is a very short time to keep reconnecting, you need to confirm the connection every hour.
What problems is the product solving and how is that benefiting you?
Response time for the team is very good, making calls also resolves many adverse situations, calls and internal communication through the tool.
Recommendations to others considering the product:
Great tool for work and team bonding.
I've bee using NICE CXone for days and had a high quality experience.
What do you like best about the product?
I enjoy being able to view my colleagues' availability before reaching them.
This way, I can make sure they are able to attend my requests.
Quality audio is really good, sometimes better than reaching my team by phone.
This way, I can make sure they are able to attend my requests.
Quality audio is really good, sometimes better than reaching my team by phone.
What do you dislike about the product?
I wouldn't say I like receiving calls - by surprise - without accepting them. :P
What problems is the product solving and how is that benefiting you?
I solved a communication problem with my teams, and they can reach me whenever it's necessary.
It's useful contacting them with high-quality audio. Quality audio is really good, sometimes better than reaching my team by phone.
It's useful contacting them with high-quality audio. Quality audio is really good, sometimes better than reaching my team by phone.
Great quality in connections !
What do you like best about the product?
I really like the ease of handling and quality of connections.
What do you dislike about the product?
I would like the call logs to be not only of the last 2 received/made.
What problems is the product solving and how is that benefiting you?
I don't have a problem with Nice.
Good audio quality and connection stability
What do you like best about the product?
Excellent audio quality on voice calls with phones, besides minimal delay, and great stability between the participants.
User friendly and easy to use UI.
User friendly and easy to use UI.
What do you dislike about the product?
Brazilian Portuguese UI Translation misses some words/terms
What problems is the product solving and how is that benefiting you?
Talk to technicians in my country and worldwide, with the exact same audio quality on both of the situations
Recommendations to others considering the product:
Very complete APP comparing to most of other APPs offered in the market.
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