NICE CXone Mpower
NICEExternal reviews
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The tool is very good and meets expectations
What do you like best about the product?
The tool is very good and meets our service needs, the layout is very easy to understand, easy to interact with and ends up being very intuitive. Calls are clear, with good audio and show us the identification on each call and the number to return in case the call drops, which is very good because sometimes we lose contact due to location or some other difficulty. We can also transfer calls to another agent if needed without any problem, which helps a lot. It is also possible to listen to calls made to correct any error in the service. The display is intuitive, very easy to use. The chat is also intuitive and easy to use, save and end conversations, being possible to copy, save and identify each conversation with what is requested, hardly. The tool rarely stops working, but when it does, we can usually get back to the service easily and quickly with the help of the support service, which is very agile and always gives us feedback, managing to solve our difficulties. The tool is very good in many ways, particularly I have no complaints, I think the notification bar could be different, because sometimes it doesn't appear on the screen and sometimes we miss some messages or there is a delay in the service.
What do you dislike about the product?
I believe the way to receive notifications. I don't see any disadvantages in using the NICE CXone, since the tool was implemented there were many benefits in the demands, both in calls and in chat support.
What problems is the product solving and how is that benefiting you?
I manage perfectly according to demands, after the implementation of the tool, there were improvements in answering and connecting calls. Chat service also got better, both for accepting and chatting, saving and terminating. Lost connection issues, lost chats have been fixed.
Recommendations to others considering the product:
The tool is very good and meets expectations
Easy platform to manage
What do you like best about the product?
I like the most because the first I tried it the dialer was easy to learn how to use it
What do you dislike about the product?
The user interface looks outdated, new a new update a modern look
What problems is the product solving and how is that benefiting you?
creating users to work from home is easy to to be used at home has all features that a remote job needs
Very Useful Software
What do you like best about the product?
Nice CXone is convenient. We open it separately from our virtual desktop, so it is easy to access and always available on our screen.
What do you dislike about the product?
There really isn't anything that I dislike about Nice CXone.
What problems is the product solving and how is that benefiting you?
As I mentioned previously, we no longer have to log into the virtual desktop to get to our softphones. It's very easy to access and always available.
Recommendations to others considering the product:
Nice CXone is a very useful software with many functionalities and it makes things MUCH easier and does so much more than what we were using before!
This is very best tool with minimal configuration.
What do you like best about the product?
Inbound ,Outbound calls, Field Mappings on multiple objects
What do you dislike about the product?
All are helpful. They need to guide us more with the documentation to configure in salesforce
What problems is the product solving and how is that benefiting you?
We do have referrals to the salesforce most of the calls with patients and referrals in health cloud applications are operated.
Practical and Robust
What do you like best about the product?
I have great experiences using NICE CXone, it is completely intuitive and allows me to use it on various devices without the need to install any additional application, just using it directly in the browser.
What do you dislike about the product?
Some USB devices generate more audio delay than standard P2 audio devices.
What problems is the product solving and how is that benefiting you?
I can generate reports that allow me to adjust the team to achieve project metrics quickly and practically.
Recommendations to others considering the product:
It's really worth using the NICE CXone, it's a tool that has everything you'll need to manage a contact center.
The best!
What do you like best about the product?
I LOVE that I can actually see my performance at any time! This program offers so many incredible and useful tools that are easy to view/manage
What do you dislike about the product?
Nothing at all! The program is PERFECT and I am grateful that the company has selected this specific program that makes every day easier for all customer service representatives
What problems is the product solving and how is that benefiting you?
I havent encountered any problems with NICE CXone since I started using it. However, there have been a few colleagues who've had issues when transferring calls but we are still not sure whats the root of that specific issue
Even I can use it
What do you like best about the product?
I like how easy and user friendly the system is use. I am not the best using the latest technology but I find it easy to use.
What do you dislike about the product?
For the most part everything seems to be good in the almost 2 years my company has been using the program. I haven't had many issues so I can't say what it is I dislike.
What problems is the product solving and how is that benefiting you?
call clarity, system stability are the biggest benefits compared to the last company I worked for and the system they used.
Opinion about NICE CXone
What do you like best about the product?
I like the practicality, as you don't have to sort the links, it's fast and effective.
What do you dislike about the product?
It makes a noise when ending the call/call, which bothers a lot, and the notifications that are left when ending a call too.
What problems is the product solving and how is that benefiting you?
Best customer service, convenient and fast.
Recommendations to others considering the product:
It's really worth it, it's an agile program and very easy to use.
Tool excellence for a Customer Service Agent
What do you like best about the product?
The platform the tool is based is really easy to understand and to use. It has multiple options that are easy to know what they are for and has many options to create new reports.
What do you dislike about the product?
It loses the connectivity really easy when using Max.
What problems is the product solving and how is that benefiting you?
I use it to take calls and check on my daily and weekly login reports. It is straightforward to use while on a call, transfer, conference, or make a new call.
Also you can have a lot of options to solve e-mails and take chats in the same toll withouth having to switch among different tools, which I consider an awesome feature!
Also you can have a lot of options to solve e-mails and take chats in the same toll withouth having to switch among different tools, which I consider an awesome feature!
NICE XCone Review
What do you like best about the product?
I find that the calling and texting features are very smooth and has make working extremely easy for me.
What do you dislike about the product?
Sometimes incoming text messages will not show up, and I will have to log out and back in to fix the issue.
What problems is the product solving and how is that benefiting you?
For NICE CXone, I am solving the problem of not having to call hundreds of people individually from my phone. It is all online and I am able to call many people with ease. This has made my working experience much more enjoyable.
Recommendations to others considering the product:
I highly recommend this software to anyone who is looking for a great auto-dialer to connect them with clients.
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