NICE CXone Mpower
NICEExternal reviews
1,715 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Very easy to understand
What do you like best about the product?
That it Is easy to use and has clear usage instructions
What do you dislike about the product?
That it takes more than 30% of my screen
What problems is the product solving and how is that benefiting you?
That it takes a while to take me off of hold
Recommendations to others considering the product:
It can be learned in 15 mins
INCONTACT REVIEW OMAR
What do you like best about the product?
IT IS NICE HAVING THE LOGIN INFORMATION SAVED AND READY TO GO VERY EASY
What do you dislike about the product?
THE SYSTEM DOES LAG AT TIMES, HAVING TO CLEAN THE COOKIES EVERYDAY HELPS WITH THIS BUT WOULD LIKE NOT TO HAVE TO DO THAT EVERYDAY
What problems is the product solving and how is that benefiting you?
REAL TIME DATA, MAKES IT VERY TO SEE THE VOLUME OF CALLS COMING AND HOW MUCH WORK EACH PERSON IS DOING
Recommendations to others considering the product:
WILL TAKE SOME GETTING USED TOO, BUT ONCE YOU GET THE HANG OF IT VERY GOOD PRODUCT
NICE inContact REVIEW
What do you like best about the product?
The real time updates, in terms of your conversion rate, how many calls you have taken, the way it tracks your calls throughout the day. Incontact is very user friendly as well.
What do you dislike about the product?
having to accept the prompt to dial out, you have to choose auto answer in order for the call to come through. When on an auto-dialer this is an inconvenience. There are not too many dislikes, if it was not for In Contact Nice I would not be able to work. This system allows us to work from home and still function like we are in a call center. Being hit by this pandemic has been tragic for everyone
What problems is the product solving and how is that benefiting you?
I'M ABLE TO SEE THE HISTORY OF MY CALLS AS WELL AS THE PHONE NUMBER THEY ARE CALLING FROM. SEEING THE INCOMING CALLERS TELEPHONE NUMBERS ARE ANOTHER BENEFIT, I USE THIS FEATURE TO SEARH IF THE CALLER IS IN MY EXISTING CONTACTS IN MY OTHER SYSTEM. I USE THE IVR SYSYTEM AS WELL, MY CLIENTS LISTEN TO A RECORDING THROUGH THE IVR SYSTEM SO I DO NOT HAVE TO READ IT TO THEM. I USE IT TO MAKE CONFRENCE CALLS TO DOCTOR S AND HOSPITALS. THIS ALLOWS ME TO KEEP THE CUSTOMER ON THE CALL WHILE I SEARCH FOR THE INFORMATION I NEED.
Recommendations to others considering the product:
I recommend that you click on integrated phone your phone and click on remember me so you don't have to do it each day.
Work From Home Made Easy
What do you like best about the product?
This system has allowed for a smooth transition to the work from home environment.
What do you dislike about the product?
I really see no downsides at this point. The system has allowed us to retain our jobs as we can no longer work in our corporate office due to the pandemic so I'm grateful for Nice inContact!
What problems is the product solving and how is that benefiting you?
We use Nice InContact to receive calls, Chats , And emails from our clients. This allows us the ability to solve their issues in a timely manner
Recommendations to others considering the product:
N/A
Great experience in user friendly call center application
What do you like best about the product?
It is really helpful that any of my colleagues can answer when I'm not available. If I'm not at my desk, the phone call will ring to the next available person. The reports that we are able to pull allows us to make sure that our team is working as efficiently as possible. The VIP number feature that allows a caller to ring directly to the user that their phone number is linked to is a really nice feature. It cuts down on wait times in the queue.
What do you dislike about the product?
Once a phone call is missed, the system shows your profile as refused and doesn't reset until you physically make it. It would be really helpful to have a setting that you can activate that would reset your profile as available 15 mins (or so) after your last missed call. Sometimes the ring central box gets lost behind other work applications and I don't realize that I've been on refused status for an hour or so. Having a feature that I could activate to allow the system to ring me automatically would be nice.
What problems is the product solving and how is that benefiting you?
We have several teammates that are located in different facilities across the country and when are all able to help with each others calls. We have all teammates cross trained so that they are able to help with any caller's questions even if it is not something to do with their location.
Recommendations to others considering the product:
Use the VIP caller feature and have your team's skill levels set correctly.
This application is really good for supporting your customer service needs if all our your employees are not located at the same location. Having the ability to a caller to ring to multiple locations is a simple but effective customer service quality.
This application is really good for supporting your customer service needs if all our your employees are not located at the same location. Having the ability to a caller to ring to multiple locations is a simple but effective customer service quality.
Works most of the time
What do you like best about the product?
It is efficient for taking calls, and doing my day to day email tasks.
What do you dislike about the product?
Emails disappear from the queue, and the agent leg disconnects a lot.
What problems is the product solving and how is that benefiting you?
We have better ways to transfer and monitor calls.
Easy and Quick
What do you like best about the product?
very easy to work and to understand. anyone can use it a very great tool
What do you dislike about the product?
none everything works just fine. I had no issues using the system
What problems is the product solving and how is that benefiting you?
easy to make calls set appointments and call back easy tool to multitask
Great for the flow of business.
What do you like best about the product?
The ability to view in real time how many calls need to be managed. Also when is a great time to take a break.
What do you dislike about the product?
That you can not reach out to some one through in contact.
What problems is the product solving and how is that benefiting you?
That you can tell which contacts have the most calls so that you can forcast for breaks.
Recommendations to others considering the product:
Great help to show how the business is trending.
Convenient
What do you like best about the product?
I like that incontact has a soft phone feature making it easier to work remotely.
What do you dislike about the product?
I dislike that it freezes sometimes when other apps are in use. It can disrupt the flow of the call.
What problems is the product solving and how is that benefiting you?
Having more employees being able to work from home with the soft phone feature. Saving money on having to buy equipment such as phones.
Recommendations to others considering the product:
Make sure you have a team who understands how NICE inContact works.
NICE inContact is a good service with good customer service
What do you like best about the product?
NICE inContact is a great service with very good qualities. It makes my job easier knowing they take care of issues
What do you dislike about the product?
inContact does have several issues, they are good about trying to fix them but there are still issues. Currently my dialer has been extremely slow. There has been a lot of lag.
What problems is the product solving and how is that benefiting you?
I use the dialer so not many problems are being solved, however I have realized that inContact is a good service in comparison to other dialer systems
Recommendations to others considering the product:
It's a good service and I enjoy it.
showing 281 - 290