NICE CXone Mpower
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1,716 reviews
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NICE FOR ALL
What do you like best about the product?
NICE HAS BEEN MUCH EASIER TO MONITORING THE QUEUE BECAUSE I WORK IN THE RECEPTION SERVICE AND MONITORING THE CUSTOMER WAITING IS EVEN BETTER TO BEAT OUR PRODUCTIVITY.
What do you dislike about the product?
JUST THE END CALL BUTTON, WHICH WE NEED TO CLICK TWICE AND IT IS CLOSE TO SILENCE, MANY OF TIMES THE CONNECTION IS STUCK.
What problems is the product solving and how is that benefiting you?
WELL, AS MY SERVICE IS RECEPTIVE, ONE OF THE OPTIONS I HAVE IS TO SILENCE THE CUSTOMER, CALL ANOTHER SECTOR TO ASK A QUESTION, OR EVEN TRANSFER OR CONFERENCE.
Recommendations to others considering the product:
NO DOUBT YOU WILL NOT REPENT, THE TOOL IN ADDITION TO BEING EASY TO UNDERSTAND MEETS ALL REQUIREMENTS FOR A GREAT SERVICE.
Security in my interactions.
What do you like best about the product?
Redial available whenever I need it.
What do you dislike about the product?
When it does not locate or informs that the provided phone number is not correct, when it is.
What problems is the product solving and how is that benefiting you?
Telephone contact with my clients. As I informed, the recorded call for my work is essential.
This system helps me operate and multi-task fast, securely and efficiently!
What do you like best about the product?
The user-friendly operation of max! It loads my information quickly.
What do you dislike about the product?
Sometimes it rolls over my calls before I can get an answer or ring on a current call.
What problems is the product solving and how is that benefiting you?
It relays my outreach information for providers.
Recommendations to others considering the product:
User-friendly system when needing a reliable sound system to communicate on
I highly recommend it, super easy to use and much more elaborate, top layout
What do you like best about the product?
the simplicity to make the calls and the speed, very god
What do you dislike about the product?
so far I haven't found any negative points that could compromise my work.
What problems is the product solving and how is that benefiting you?
the calls are easier to make and this is a benefit, and in fact, and the problem that most revolved was that I no longer need to use the card number to call, very god
Recommendations to others considering the product:
I recommend the NICE CXone: because it's the best system I've ever used, it's fast, easy and just practical top. wonderful
work from home set up
What do you like best about the product?
it is the ease of transitioning from hard phone to soft phone, working from home, it also tracks all the calls received, duration and incoming calls, for callback at any given time.
What do you dislike about the product?
managing incoming calls as i don't have a physical phone, it does not sync with reports, voice quality is dependent on internet connection.
What problems is the product solving and how is that benefiting you?
real time questions are answered, voicemail goes straight to my email. i can review call history from portal.
Recommendations to others considering the product:
interface is user friendly, needs familiarization and proper training to utilize all its features
Very good experience,
What do you like best about the product?
He has a lot of information that helps us in our daily lives.
What do you dislike about the product?
It is a tool that contains a lot of information, but it is a bit slow; it could improve in that area.
What problems is the product solving and how is that benefiting you?
People management with login and logout, service level, etc.
Recommendations to others considering the product:
To manage the team is very good.
Best Customer Service Tool
What do you like best about the product?
NICE CXone is best in many ways. The most liked option by me is an outbound call option, whenever you lose a caller you can call them back. CS companies who give you a bonus for customer satisfaction, with those companies this tool is really helpful and best.
What do you dislike about the product?
This tool according to me is fine, does not have any flaws, but still, sometimes it crashes and you have to restart everything to get it back on.
What problems is the product solving and how is that benefiting you?
Customer satisfaction is the best one right now. I am solving and making happy so many customers.
Recommendations to others considering the product:
The tool itself is really helpful and the option to answer calls not getting automatically connected is really helpful as sometimes you are not ready to take calls.
Excellent tool
What do you like best about the product?
What I like most about the tool are the control panels.
What do you dislike about the product?
I still haven't identified anything I don't like.
What problems is the product solving and how is that benefiting you?
I'm solving password reset problems, which are recurrent. In this way we can have the smallest impact on the issue of lack of access.
It's nice to have NICE.
What do you like best about the product?
The NICE application runs on a browser, so you don't need to install an app to use it.
What do you dislike about the product?
So far, so good. I do not see anything that I don't like on this application.
What problems is the product solving and how is that benefiting you?
We assist clients who's having issues with their banking applications.
Recommendations to others considering the product:
It is a user-friendly application, easy to use and navigate, even for beginners.
Easy to navigate, custom reports
What do you like best about the product?
Easy to navigate on the tool, I can create custom reports that are very useful, and I have a good visualization to indicators of the operation
What do you dislike about the product?
Sometimes calls are mute and connection is not stable
What problems is the product solving and how is that benefiting you?
Call center used to be unavailable and not it is in a lower frequency.
Recommendations to others considering the product:
Explore the tool that is very complete.
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