NICE CXone Mpower
NICEExternal reviews
1,716 reviews
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User-friendly platform
What do you like best about the product?
NICE CXone is so very easy to use when we are receiving inbound calls and doing outbound calls.
Also, you can monitor the status of your colleagues.
I can quickly contact our customers even our colleagues on this platform.
Works really well and no problem at all.
Simple to use.
I will denfinitely recommend this to use when they want to start business.
I will keep using NICE CXone in my work.
I can quickly contact our customers even our colleagues on this platform.
I can quickly contact our customers even our colleagues on this platform.
I can quickly contact our customers even our colleagues on this platform. I can quickly contact our customers even our colleagues on this platform.
Also, you can monitor the status of your colleagues.
I can quickly contact our customers even our colleagues on this platform.
Works really well and no problem at all.
Simple to use.
I will denfinitely recommend this to use when they want to start business.
I will keep using NICE CXone in my work.
I can quickly contact our customers even our colleagues on this platform.
I can quickly contact our customers even our colleagues on this platform.
I can quickly contact our customers even our colleagues on this platform. I can quickly contact our customers even our colleagues on this platform.
What do you dislike about the product?
For me, there is no downside to this platform.
But sometimes for some reason it will be automatically log out or disconnected.
Aside from that, none. This platform is really good to use and recommended!
But sometimes for some reason it will be automatically log out or disconnected.
Aside from that, none. This platform is really good to use and recommended!
What problems is the product solving and how is that benefiting you?
Most of it technical problems of our customer.
I can quickly contact our customers even our colleagues on this platform.
Even I need help from my colleague, I can use this NICE CXone to contact them immediately.
I can easily use it on any computer because it is running on a web browser and also as long you have a good internet connection you can use this.
I can quickly contact our customers even our colleagues on this platform.
Even I need help from my colleague, I can use this NICE CXone to contact them immediately.
I can easily use it on any computer because it is running on a web browser and also as long you have a good internet connection you can use this.
Recommendations to others considering the product:
Using NICE CXOne is the one that will fit your needs doing business all over the world.
Very Functional easy to use super user friendly
What do you like best about the product?
The user interface is so neat I love the ease of access
What do you dislike about the product?
Sometimes it cuts in and out. Happens at least 2 times a day.
What problems is the product solving and how is that benefiting you?
Phone an acccounting issues
Recommendations to others considering the product:
Gret service easy to use . Love the asthetic it look very clean and proffesional. Would highley reccomend to anyone thinking of using this program.
Great Service
What do you like best about the product?
I love how user friendly it is. It is so easy to use and I rarely have any problems.
What do you dislike about the product?
I don't really have any dislikes. I do often run into a weird "busy" error message, but I am not sure if that is just because of the phone numbers that I am calling.
What problems is the product solving and how is that benefiting you?
I don't really have any problems that need solving.
Recommendations to others considering the product:
I would recommend this product 100%! It is so easy to use and I rarely have problems!
Great app to keep updated on work schedule
What do you like best about the product?
Data-Driven Results
The exact understanding of the quality of service provided
What days or times of day are we busiest.
The exact understanding of the quality of service provided
What days or times of day are we busiest.
What do you dislike about the product?
More Out of the Box Reporting Functionality
Google Chrome browser often cranky and uncooperative
Google Chrome browser often cranky and uncooperative
What problems is the product solving and how is that benefiting you?
With this excellent feature, we don't need to put the card numbers in every call, making our work easier and making our service more agile, and the part of making calls is perfect.
Recommendations to others considering the product:
I would suggest reaching out to them and asking for a demonstration. Worth it! It is super simple to use.
The best solution in customer relantionship, i never had any experience like that!
What do you like best about the product?
1. The calls are always clear, have very good quality of sound;
2. It is greatly influences the final delivery to the customer;
3. it gives us confidence that we can talk calmly with the customer without interruptions;
4. Quickly connect relationship wizards;
5. Ease of making and receiving calls.
2. It is greatly influences the final delivery to the customer;
3. it gives us confidence that we can talk calmly with the customer without interruptions;
4. Quickly connect relationship wizards;
5. Ease of making and receiving calls.
What do you dislike about the product?
1. Some calls, it makes a loud noise when the phone is calling;
2. Sometimes the costumer can't keep talking cause it disturbs, some noise gate would be very usual;
3. Always need to update all systems to work properly;
4. The connect button appears every hour, so be careful not to miss the call;
5. sometimes it is necessary to clean the browser to be able to connect.
2. Sometimes the costumer can't keep talking cause it disturbs, some noise gate would be very usual;
3. Always need to update all systems to work properly;
4. The connect button appears every hour, so be careful not to miss the call;
5. sometimes it is necessary to clean the browser to be able to connect.
What problems is the product solving and how is that benefiting you?
We realized that we always need to connect the agent, this was resolved when the connection time became longer, but it is still necessary to be always connecting the extension.
Recommendations to others considering the product:
1. Intuitive interface;
2. Easy access to information;
3. Great quality in the links;
4. Fast system;
5. Always use F5 when using the system;
6. pay attention to the times so as not to go out for breaks together with other users;
7. Always update systems for Nice to work properly.
2. Easy access to information;
3. Great quality in the links;
4. Fast system;
5. Always use F5 when using the system;
6. pay attention to the times so as not to go out for breaks together with other users;
7. Always update systems for Nice to work properly.
Dont forget how good this company is!
What do you like best about the product?
The best company ever to work with on phones
What do you dislike about the product?
there is nothing to dislike about this company
What problems is the product solving and how is that benefiting you?
Their problem is very minimal, and their support team the best to work with, and the benefit is the best in the country to work with
Recommendations to others considering the product:
Use it. This ia a great company to use their services. Thye are very good
Nice is quick and practical
What do you like best about the product?
Ease of making calls, sending emails, transferring calls, and redialing numbers.
What do you dislike about the product?
The notification sound is a bit too much for me.
What problems is the product solving and how is that benefiting you?
With Nice, I make calls successfully, easily, and much faster.
Recommendations to others considering the product:
Be attentive to use the country code before entering the desired number, turn off audio notifications in the settings.
The more I practice the easier
What do you like best about the product?
The practicality of using a totally new tool in our environment, efficient and straightforward, enabling us more and more every day, adding, in addition to innovation, a great advance in connection technology
What do you dislike about the product?
Given the tool that has state-of-the-art technology, the only criticism I have to carry out is the tool that expires very quickly, and we always need to go back to the beginning to continue what we had already started; it may take a little longer to disconnect
What problems is the product solving and how is that benefiting you?
We are always in contact with the customer, and we notice that the practicality of using the tool makes us more willing to want to know more about a new tool that has state-of-the-art technology
Recommendations to others considering the product:
that the product, in addition to being easily accessible, is practical for all audiences, bringing, in addition to innovation, a great advance in connection technology and in the image of the product
Easy-to-use, simple, and modern tool.
What do you like best about the product?
The automatic redial, an easy-to-use, modern, and simple tool.
What do you dislike about the product?
An error appears from time to time when we make the connection and the type of error is not specified clearly.
What problems is the product solving and how is that benefiting you?
Faster connections drop less than the old tool we used before the new Nice.
Recommendations to others considering the product:
I would say that it is a great, easy-to-use tool that greatly helps those seeking ease and quality in telephony.
I think the tool is very good
What do you like best about the product?
I like that the last contact is saved and it is very simple to use the tool.
What do you dislike about the product?
I don't like an error that appears occasionally, which doesn't specify the reason for the error.
What problems is the product solving and how is that benefiting you?
the time to make the call, I think it's faster and since the contact is recorded, you don't waste time returning the call by dialing again
Recommendations to others considering the product:
I advise using it, a simple tool, easy to handle, and complete, I am loving working with NICE.
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