NICE CXone Mpower
NICEExternal reviews
1,716 reviews
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highly recommend
What do you like best about the product?
The ease of use of the tool, as the employees do not have difficulty in handling the tool.
What do you dislike about the product?
When employees have problems with calls, Nice has become the favorite among employees due to its agility in all aspects.
What problems is the product solving and how is that benefiting you?
the speed of the connections
Recommendations to others considering the product:
delve into the tool as it has various functions
Nice is very fast, practical, and agile.
What do you like best about the product?
I really like Nice because those of us who work in call centers are always contacting customers, and Nice makes this much easier. The calls don't drop or have issues, making our work much more efficient and effective.
What do you dislike about the product?
I don't really like having to always add the +55 when making a call; sometimes it messes up the numbers, causing them to get all jumbled. I also think that NIce could have a program that alerts about break times because many times we forget to end the breaks, making them too long.
What problems is the product solving and how is that benefiting you?
With this nice, we don't need to keep entering the card numbers in all the calls, making our work easier and making our service more agile, and the calling part is really good.
Recommendations to others considering the product:
For those who are unsure whether to use NICE or not, I can affirm that it is a great choice for your company or for personal use. You can be sure that it will greatly facilitate the work of your employees or your own work.
The best phone tool ever
What do you like best about the product?
What I love about NICE inContact is that it is very user-friendly. I have never had any issues, either technical or trying to understand how the program works. I use it every day at my work, and, honestly, I have used several other phone tools, and they are not the same. The experience that I get through that phone tool is terrific. I strongly recommend other colleagues to use it.
What do you dislike about the product?
Sometimes at work, we have some Internet issues, which is understandable that some programs don't work correctly. NICE inContact is not the exception. Even though those issues are minor compared to others, another thing that I would like to point out is that there is a ring sound I don't like quite much. I haven't figured out how to change that ringing sound at the beginning of every call.
What problems is the product solving and how is that benefiting you?
I'm currently working for a company that requires inbound and outbound calls. Most of my work is resolving people's billing or technical issues. So, sometimes when we call these people back, the tool allows to even contact people from other contries.
Recommendations to others considering the product:
Make sure your Interner connection is not a problem. Always try to get the best Internet provider. Download speed 100mbs and Upload speed 60mbs would be great.
nice is a good app
What do you like best about the product?
I like that everything you need for calls is in one place. I like that NICE shields my phone number and I am able to transfer customers over to sales easily, any department that I need I am able to transfer them over easily by typing it into the search box. NICE was also very easy to learn how to work its pretty self explanatory. UI have been using NICE since March of 2020 and there is really not a difference in the upgrade because its close to perfect but when you guys do upgrade it im pretty sure itll be even more perfect than it already is. Another thing that I liek about NICE is that instead of me checking my work schedule I can use Nice to know when my breaks and lunches are doing the day. It saves me a lot of time rather than logging in a different website to see my schedule. I love that nice shields my number as well that is perfect for the safety of my personal information.
What do you dislike about the product?
Sometimes NICE loses connection, it has to be restarted. Other then that this is a great device to use when working for any company. I like that I am able to use my own phone by just entering my number into the device.
What problems is the product solving and how is that benefiting you?
Sometimes It has to be restarted after a while of using it. Its easy to solve that problem, all you have to do is click the X button at the top and then open the page again. You wont even have to sign in again. Even if NICE crashes, you will not lose the customer on the other end, so that makes up for the flaws.
Recommendations to others considering the product:
This is a great service to use
Works Great
What do you like best about the product?
Live monitor is good. Great for call center work.
What do you dislike about the product?
The system Freezes up, and time is off. Reports time is off. Agent phones Disconnect
What problems is the product solving and how is that benefiting you?
Screen Capture is Great!
Great platform to handle everything telesales!
What do you like best about the product?
The workflow of this platform is so helpful for me to stay on task, get my job done, and keep organized.
What do you dislike about the product?
Once in a blue moon it freezes and I have to get booted.
What problems is the product solving and how is that benefiting you?
Scheduling phone calls and following up all the time was a challenge for me, but since I've been using NICE I can stay up to date and never miss a follow-up or appointment!
Recommendations to others considering the product:
If you're in telesales, NICE is the platform that will rock your workflow!
very easy to handle and easy to access
What do you like best about the product?
very simple easy to handle buttons are self-explanatory, i don't need my cell phone to make calls; calls are automatically dialed for me
What do you dislike about the product?
n/a i like the program itself. There is nothing that i don't dislike. Everything is excellent, effortless to access
What problems is the product solving and how is that benefiting you?
the problems I'm solving is connecting with offices to get chart retrieval; the benefits I have realized are that I don't need my cell phone to make these calls, and it's easy for work calls
Recommendations to others considering the product:
use it its easy access
Simplified and practical system.
What do you like best about the product?
The ease of transferring calls and adding people to calls, video calls, contacts saved from other departments. The colors of the app are very cheerful.
What do you dislike about the product?
I have nothing to complain about regarding NICE so far. It could only improve in terms of using the +55 for calls, as sometimes this causes issues when there are many calls in the queue at the company. But this is the only point to consider for possible improvement.
What problems is the product solving and how is that benefiting you?
NICE, so far, has not experienced any drop in calls or incomplete calls. The app does not interfere during the call and does not appear in the middle of the screen when analyzing cases.
Recommendations to others considering the product:
Nice has the ease of accessing faster, to Make the Call with the client using the DDD +55 without error. The configuration part has the possibility to change the color of NICE, change the sound of alarms, Video Calls do not freeze, there is no delay in voice, the application is fluent in calls, and there are many other options for shared calls, access search to contacts saved from other sectors and it has a very satisfactory Design. I highly recommend this innovation and it does not interfere when making proposal analyses.
Company I work for uses NICE inContact for our softphone
What do you like best about the product?
The speed and easy acess to dial or access other numbers. I have worked for another company where we had to use Avaya and there were many complications when using Avaya
What do you dislike about the product?
There are times NICE inContact won't allow me to answer the phone for customers, it will freeze often at times and I dislike after long periods of inactivity, we get locked out. There are times when some days are slower than others and we may not touch the softphone for a while but we should have access after long periods of time of inactivity without being locked out due to because that is how we receive our pay check. We are paid based off when we are logging in and out of inContact meaning we are being monitored when we are on and off the phones. We don't want to seem as if we are consistently logging in and out of the phone.
What problems is the product solving and how is that benefiting you?
I haven't solved any issues with NICE inContact yet.
Great program
What do you like best about the product?
I like how user-friendly the program is.
What do you dislike about the product?
I don't dislike anything so far. The program is even convenient.
What problems is the product solving and how is that benefiting you?
It's easier to follow my schedule
Recommendations to others considering the product:
I don't have any at this time. The program is really nice and easy to use.
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