NICE CXone Mpower
NICEExternal reviews
1,716 reviews
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User friendly and easy to navigate
What do you like best about the product?
I love a lot of things about NIC. I love the ability to smoothly merge/conference calls and transferring calls. It is quite easy to navigate and very user-friendly with the click of a few buttons. It even allows the option to warm and cold transfer phone calls. Very user-friendly.
What do you dislike about the product?
The downside is that it requires the use of dispositions after phone calls. I do see how this is important (to track phone calls and text messages), however, it can get a bit tedious. A neccesary evil.
What problems is the product solving and how is that benefiting you?
Sometimes, an inbound call may not ring. Once in a while, I am unable to accept an inbound call and the screen is frozen. Both of these issues are very rare and have only occured a few times within thousands of calls. From this, I have realized how efficient and consistent NIC is.
NICE inContact makes our job very easy. Clear sounds and very easy to use!
What do you like best about the product?
The navigation of its function is very easy to use. Very recommendable for other businesses to use. The software and funtions is very user friendly and it makes life more easier. For us as an employee, it helps us to do good at work and boost our employee morale to do more. For report extraction, the data collated is very accurate unlike the first tool that we are using. Having such an aplication like Incontact makes life more easy.
What do you dislike about the product?
Sometimes it disconnects automatically and needs to reconnects several times. And also if only some function can be easily access ordinary users to see bi-hourly report so it can be manage at all times. Seing real time number can improved productivity and self improvement. Also, some of the motivating factors is seing your performance real time and it can be improved when there's any struggles.
What problems is the product solving and how is that benefiting you?
I was able to manage my time efficiently. Many reports have been submitted on time because of the accuracy of the report from the application. All the information needeed while taking call is already indicated. Recordings and other stuffs! It benefits the business a lot because the goals is being hit a lot most of the time depending on the file that was being extracted by the dialer. By using this tools, it gives the business and client a win win solution since by having a tool that is easy access. Certain goals can be achieved. Kudos to the developer!
Recommendations to others considering the product:
At first, give some time to understand the tool and give it a chance to showcase its valuable tools. At a specific time, you will see the self-improvement that it will give you.
NICE inContact is simple to use and efficient
What do you like best about the product?
The Simplicity is great when using the tool
What do you dislike about the product?
Some of the sounds in the application are odd
What problems is the product solving and how is that benefiting you?
I am working in a tech support callcentre
User friendly
What do you like best about the product?
This is a very easy system to learn especially for someone who has never used a system like this before.
What do you dislike about the product?
Sometimes there is a bit of static but depends on where in our building you are.
What problems is the product solving and how is that benefiting you?
Being able to text our contacts
Easy to navigate menus
What do you like best about the product?
It's easy to navigate menus and the fonts used are readable. Tabs and reports are easy to navigate.
What do you dislike about the product?
Since I've used NICE I haven't experienced any issues so far.
What problems is the product solving and how is that benefiting you?
Since I've used NICE I haven't experienced any issues so far.
Recommendations to others considering the product:
None.
Super NICE and easy to work with!!!
What do you like best about the product?
The program is very user-friendly, and it allows you to stay organized when working.
What do you dislike about the product?
Sometimes I got disconnected when I'm working with other tools, but I think this may be just my browser.
What problems is the product solving and how is that benefiting you?
I can get the information I need using the reports the tool generates. It is fantastic!
use this system for incoming calls, works great!
What do you like best about the product?
if I am not able to answer a call it can be picked up by another person.
What do you dislike about the product?
that I have to click refuse, makes it sound like
I dont want to work.In fact i am working with another customer.
I dont want to work.In fact i am working with another customer.
What problems is the product solving and how is that benefiting you?
helping customers
Easy to use
What do you like best about the product?
Great to see call availability among all coworkers
What do you dislike about the product?
Inability to take a specific call unless in "available"
What problems is the product solving and how is that benefiting you?
Knowing when to be in available and when I have time to work on other things
Recommendations to others considering the product:
I've used a few different types of internet phone services and NICE is the most organized, and the phone quality is great. I've had little to no technical issues with it.
NICE is user friendly, reliable, and great to use.
What do you like best about the product?
It is user-friendly and can be adjusted or modified to almost anything you need it to be. I like the feautures and how carefully placed/organized eveything is. I like that you are now able to text from it. I love the structure.
What do you dislike about the product?
I don't particularly appreciate that sometimes it disconnects out of nowhere.
What problems is the product solving and how is that benefiting you?
We use it for all out contact purposes. We call and text patients, teaamates, transfer calls to other departments just to be sure that we meet the best outcomes for everyone.
I've been using NICE inContact for more than 2 years and it's by far one of the most complete.
What do you like best about the product?
One of my favorite features of NICE inContact is seeing your call stats.
What do you dislike about the product?
I can't think of 1 thing I don't like about this software
What problems is the product solving and how is that benefiting you?
There's an entire office and services directory I can type in to dial without having an extension or complete phone #.
Recommendations to others considering the product:
Spend only a couple of hours on this software, and you will be good to go.
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