NICE CXone Mpower
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inContact delivers great quality calls
What do you like best about the product?
I like the fact that it is easy to use. Putting the number in and finding the city to dial is a breeze. For anyone starting with our company you are able to teach them easily and efficiently how to use the platform. I do like the clear sound quality of the calls and don't have to worry about dropped or calls or the patient not being able to hear me properly.
What do you dislike about the product?
I dislike that on occasion the dialer doe not create a dial tone. You sit there in silence until he answering machine or someone picks up on the other line. There are also times when it freezes on you and you have to close out of it and restart it to work correctly again. This can cause some time delays especially when dealing with making many calls a day.
What problems is the product solving and how is that benefiting you?
we solve problems on a daily basis and are able to reach our patients using a trusted call system.The patients are able to hear us clearly, allowing us to do our job as well as making sure we meet all the patients needs.
Recommendations to others considering the product:
I recommend highly for company use and for places where there are a high volume of calls being made on a daily basis. The ease of use is great for the individual and the quality is great for the company.
Great interface and very user friendly. My leading choice for the new era
What do you like best about the product?
User-friendly interface and reliable service uptimes.
I am capable of doing things much faster and efficiently due to the convenient and well designed UI
I am capable of doing things much faster and efficiently due to the convenient and well designed UI
What do you dislike about the product?
Some latency issues using an integrated softphone.
This may be due to our Remote environment and should be resolved on our end.
This may be due to our Remote environment and should be resolved on our end.
What problems is the product solving and how is that benefiting you?
I am using it for incoming call queues and conferencing. Simple to use.
Consistency and Accuracy
What do you like best about the product?
I like Incontact's ability to log all activities so that I can accurately track all my time.
What do you dislike about the product?
It might freeze sometimes, but that could be due to the connection.
What problems is the product solving and how is that benefiting you?
It allows me to handle calls and switch between different calls quickly.
Recommendations to others considering the product:
Some updates to the physical look would be nice, I get tired of the blue and also, more options for ringtones
it's the same features as when you are using an office phone.
What do you like best about the product?
easy to use when in soft phone mode. you can see who's active within your company
What do you dislike about the product?
dependent on internet service. it does not work well on vpn, wide variety of caller tones so I can be notified once calls are available.
What problems is the product solving and how is that benefiting you?
ease communication with sales team, we can easily resolve issues with just 1 phone call. they can also leave voicemail and i am notified thru my email.
Recommendations to others considering the product:
determine the business needs
This is best tool for call handling, report fetching,
What do you like best about the product?
Nice In contact is very user-friendly, easy to understand the user's flow to work with their content. report creating is very easy and retrieving data(reports) is also user friendly
What do you dislike about the product?
Nice In contact is taking a bit longer time to download the reports, and there is no option to add chats, quality tools; the visual of the information is not pleasing for us
What problems is the product solving and how is that benefiting you?
We are creating client reports, monitoring reports, taking calls, make and extracting daily reports, monitoring calls , quality check , etc.
Recommendations to others considering the product:
I will advise the nice in contact tool is user-friendly, best to use for daily creating, exporting the reports, call handling.
NICEincontact has been great!
What do you like best about the product?
I like how user friendly it is. I barely needed any training on it and learned the program immediately.
What do you dislike about the product?
I really can't think of anything I dislike about it.
What problems is the product solving and how is that benefiting you?
I am working on a covid hotline and it's great to use because calls come in accurately and we get our customers helped immediately using NICEincontact
Recommendations to others considering the product:
Choose Niceinconact if you'd like a program that is smooth and easy to use. Not much training is needed to use it and calls come in accurately and efficiently. It has made my job very easy.
Perfect Addition to the Workplace!
What do you like best about the product?
inContact is great for use in the workplace for a call center. It is fast; we take calls on a daily basis adn inContact allows us to do so, fast and efficiently. inContact has created a usable platform to help businesses and customers alike. It is efficient; when we have incoming calls it allows us to accept or decline. During the call we have a lot of options, we can hold, transfer, conference, launch a recording, mute, and hang up on the call. This allows us as employees to be able to have meaningful calls and experiences with both employees and customers. inContact is helpful because I can view my schedule whenever I need. Using their services we can apply to get time off at work, see our schedule, and see other employees schedules in real time.
What do you dislike about the product?
At times there are errors with the inContact call application. This is usually due to personal internet issues. The application where we, as employees, can review our schedules in real time has had one particular error. On the main page when we log on to view our schedule, when I am on the clock it doesn't show when my break is, I have to go to the overall view of everyones schedule to see that. That is really all the issues I can think of.
What problems is the product solving and how is that benefiting you?
It helps us with our call center experience, both for our customers and employees. We are solving the issue of accepting, answering, and ending calls with our techinicians, sales representivies and customers. Not only can we use the call application through our headset but we can connect it to our phone if need be. This allows us to have so many more opportunities while working and having a good experience with work and our job. I am extremely lucky to be able to work from home using this application, especially during the COVID -19 pandemic. I can use the call application from home and can view my schedule whenever I want, which I am very fortunate to have.
Recommendations to others considering the product:
NICE inContact has an incredible platform and lets users have great experiences with their systems. If you are looking for a system to use for call center uses inContact has the perfect systems for you. It is reliable, helpful, and efficient.
Very good system, hardly any issues
What do you like best about the product?
The easy navigation while using the phone.
What do you dislike about the product?
I don't have any dislikes. I really enjoy working with this software.
What problems is the product solving and how is that benefiting you?
Nice incontact has made calling, transferring & conferencing calls super easy
Nice User Agent Review
What do you like best about the product?
The system is straightforward to use for taking calls. It´s a very simple wesbite to use to take and recieve calls. The sytem never has technical issues which is very helpful when taking calls. The clarity of the calls is nice as well. I like the options that it gives you for the messages and the queue. It is cool as well that it has all the info about all the options that NICE gives you with an explanation.
What do you dislike about the product?
Nothing at this time. I do enjoy the Nice website; as stated before, it's very easy to use. I would say i dislike maybe the color theme, but that is just me personally. The calls do drop frequently, that is annoying. I would maybe say if they added an option for a silent hold or to turn down the hold music. I have alot of customers complain about the music. Other than that i wouldnt really give it a bad review its just little things that I can deal with. Maybe making the caller screen a little smaller, it takes up a third of my screen.
What problems is the product solving and how is that benefiting you?
I am customer support for Disney Plus. I help a customer with technical, billing issues and issues related to the app and their account. I have realized it is much simplier to take calls and assist customer with all the options NICE provides to do so. It is very easy to conference call, I previously used Avaya which always caused issues with the calls dropping when doing so. I am very happy with the system NICe has and look forward to using it!
REVIEW NICE in Contact
What do you like best about the product?
Specially client welcoming. We outstandingly once in a whereas require help from our IT gather to make any changes or redesigns. Most reports and rebellious can be figured out. Planning devices are exceptional. Integration very clear, utilizing Skybox to assist. TAM, Wreath Bailey, is awesome. Call transfer between agents is very easy.
What do you dislike about the product?
The Max bolster to utilize improvement - in a portion of ways, it is prevalent than its harbinger (Incline Administrator), but my most noteworthy fight with it isn't able to easily see what calls are inside the line at a see. One or two of of the reporting choices may be made strides upon as well. Many highlights are a bit clunky and may utilize many fine-tuning
What problems is the product solving and how is that benefiting you?
InContact is straightforward to encourage logged in and take calls or alter your state. It in addition especially adaptable, parts of customization and a sensible whole of enumerating choices. It licenses the capacity to see the current state of each contact and administrator that are logged into the arranging. The capacity to set up miens to see a layout of what each contact was nearly is uncommonly important, as is the capacity to viably drag the caller ID for calls in case a call is dropped
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