NICE CXone Mpower
NICEExternal reviews
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great
What do you like best about the product?
its very useful especially the upgraded version
What do you dislike about the product?
sometimes it logs me out while on breaks or lunch says agent crash
What problems is the product solving and how is that benefiting you?
helping people solve there problems on vacations
It has a few bugs and will sometimes drop calls randomly but it operates smooth and has good perks
What do you like best about the product?
The estimated time for transfers. And the easiness of the transfer system.
What do you dislike about the product?
Sometimes calls will randomly disconnect but other than that it is a good phone system.
What problems is the product solving and how is that benefiting you?
The benefits of transfer and wait times have durastically improved.
seamless experience
What do you like best about the product?
I like the phone integration and the way it works for team.
What do you dislike about the product?
It would help if you improved the mobile interface
What problems is the product solving and how is that benefiting you?
It helps us to manage the customer phone queue.
Recommendations to others considering the product:
NA
Quality with NICE CXone!
What do you like best about the product?
The "MAX agent" feature of the software works exceptionally well, and doesn't lag speed wise. I like that there is a connectedness between my employees and I while using the "MAX agent"; we are able to view each others status regarding whether we are taking a call, break, lunch and so on.
What do you dislike about the product?
There doesn't appear to be a reliable form of support for agencies to contact the moderators of the NICE CXone software when there are hiccups in the system.
What problems is the product solving and how is that benefiting you?
In the past, I'd experienced problems with the "MAX agent" feature of the software freezing and disallowing me from answering calls. Currently, this is not an issue.
easy to use
What do you like best about the product?
This system is very user-friendly and easy to use. It is the best phone system I have used in a long time.
What do you dislike about the product?
nothing actually. This is a fabulous product software for internet phone calls
What problems is the product solving and how is that benefiting you?
I haven't had any problems in the 1 month that I have used this system. Its easy to jump in an monitor my agents calls and live listen to them.
Excellent tool for B2B communication, providing amazing networking cloud
What do you like best about the product?
NICE inContact minimized the hassle of the waiting period, thereby providing a smooth contact experience with clients.
I use CXOne softphone, and in the previous project, I also used Salesforce cloud in addition for communication.
I use CXOne softphone, and in the previous project, I also used Salesforce cloud in addition for communication.
What do you dislike about the product?
NICE inContact needs other softwares in order to be aligned with and this often causes lags in the system.
Sometimes other supporting softwares do not synchronize properly
Sometimes other supporting softwares do not synchronize properly
What problems is the product solving and how is that benefiting you?
I make inbound and outbound calls using NICE CXone. It has been a tremendous tool to work with clients.
Usually, the phone also has an option for automated pickup, which prevents the delay from answering the call.
Usually, the phone also has an option for automated pickup, which prevents the delay from answering the call.
It has been great so far
What do you like best about the product?
I like how easy it is to navigate the system and how easy it is to troubleshoot when things are not going super well. I have never had too many issues and all of them have been easy to fix.
What do you dislike about the product?
I honestly don't see many downsides other than some minor technical issues that have come up.
What problems is the product solving and how is that benefiting you?
I use CXone for my job and it is a really easy system to use when it comes to answering phone calls and completing different transfers as they are needed in my work place.
Recommendations to others considering the product:
I think the biggest recomendation I can give is to be patient when the system is having troubles. Sometimes it just takes some time and patience to fix
CXO
What do you like best about the product?
WHAT DO YOU FIND HELPFUL EASY TO MANAGE AGENTS AND LIVE MONITOR
What do you dislike about the product?
THAT IT WILL TIME OUT AN, YOU HAVE TO LOG IN AGAIN
What problems is the product solving and how is that benefiting you?
I LOVE HOW WE CAN TAKE OVER THE CALL WITHOUT TRANSFERRING
NIce CXone review - It is amazing software
What do you like best about the product?
It has all the functions that we need as a call center agent. This was the first time I was able to use NICE CXone, unlike other software, this is very easy to use!
What do you dislike about the product?
Everything is good as it is. But from my personal point of view, it would be nice if we can make a conference call. I do think the function is available, just that cannot find it.
What problems is the product solving and how is that benefiting you?
I really wanted to see my recent contacts or those who contacted me. And good thing NICE CXone has that feature! This really help me track my calls, and do callback if needed.
Recommendations to others considering the product:
If you are looking for software that is very easy to use, meets the requirements of the organization especially the Call center/ contact center industry, and has quality support, I would highly recommend choosing NICE CXone!
My opinion about NiCe Cxone
What do you like best about the product?
The Most hepful feature is the automatic reporting generation.I use it to automate a workflow and have all the data update every hour.The upside is that I have eyes everywhere with fewer clicks.
What do you dislike about the product?
That I have to login multiple Times a day.When tools get stuck I have to logout and login a few times a day but it is not that annoying I would like to see this resolved.
What problems is the product solving and how is that benefiting you?
Prodctivity and adherence.With the new cxone we have all the features that we need vs our old software for our call-center.The bussiness performance has increased after adopting cxone.
Recommendations to others considering the product:
Still using avaya? Switch to cxone to increase productivity.
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