Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
innovative and easy
What do you like best about the product?
the access speed of information you need
What do you dislike about the product?
Can be a bit confusing but after the learning curve it is a breeze!
What problems is the product solving and how is that benefiting you?
Metric handling and being able to give insight to agents that need it has posed no problems.
- Leave a Comment |
- Mark review as helpful
My experience with NICE CX One has been phenomenal.
What do you like best about the product?
The MAX Agent is extremely helpful. I love being able to make calls through it
What do you dislike about the product?
I think that there needs to be a better interface for the max agent
What problems is the product solving and how is that benefiting you?
We're using the max agent to make calls. It benefits me because I don't like using my personal phone for work
NICE CXone is a valuable tool for the modern workplace
What do you like best about the product?
CXO is extremely helpful as a softphone for customer support & call center environments. Its call forwarding & call conferencing features are far easier to use than anything I've come in contact with in the past!
What do you dislike about the product?
The only issue I've had with the software is that it's (for our systems anyways) available primarily as a web browser window vs. actual PC software. That generates some trouble for me since it becomes difficult to keep up with calls without browser windows like Chrome having any features available to pin my CXOne browser window to the front of my desktop.
What problems is the product solving and how is that benefiting you?
I've been able to successfully log calls, follow up with customer accounts, and complete virtually everything needed to perform my role as a customer support representative.
Recommendations to others considering the product:
Consider what your company requires to be successful in the realm of telecommunications. If there are a large number of remote workers or personal equipment that may be necessary to tackle the inbound call center needs of your organization, consider NICE one of the very best!
Simple and easy
What do you like best about the product?
How easy it is to transfer calls to other departments
What do you dislike about the product?
Technical issues experienced while using InContact
What problems is the product solving and how is that benefiting you?
Technical issues experienced with transferring calls or picking up calls
Very Nice
What do you like best about the product?
I like the quality of the mic. The sound is excellent!
What do you dislike about the product?
I dislike the delays when answering a phone call.
What problems is the product solving and how is that benefiting you?
We are solving customer service answers. I have experienced my benefits with communications.
NICE CXone, is it meant for you?
What do you like best about the product?
The buttons are nice and crisp! The fact that the volume is right on front and the big red hang up button is nice as well.
What do you dislike about the product?
The main issue I have with it is it takes control of the inbound volume so if you are using zoom and taking calls, it takes priority. It can be almost impossible to hear team members and that makes things difficult.
What problems is the product solving and how is that benefiting you?
Its something we use at work. As far as any REAL benefit to it, it acts as a softphone for us and i havent used any other softphone in like 20 years. Same applies for any realizations persay.
excellent
What do you like best about the product?
automatic dialer, practicality,facility modernity
What do you dislike about the product?
I couldn't identify something I don't like
What problems is the product solving and how is that benefiting you?
I make contact with customers. Possibility of locating them
Recommendations to others considering the product:
I highly recommend
great system
easy to use
useful
great system
easy to use
useful
a wonderful and incredible experience
What do you like best about the product?
the practicality of making connections in this tool
What do you dislike about the product?
of complexity to get into simple tasks, it could be basic
What problems is the product solving and how is that benefiting you?
bad connection problems, undue breaks, and lack of history, everything that changed in these matters was beneficial.
Recommendations to others considering the product:
I'm sure to take it into account because you won't regret it.
Great workplace software
What do you like best about the product?
I like the ease of access of this system, including quick sign-ins.
What do you dislike about the product?
The temperamentality of the phone system, not able to work if the headset is disconnected; therefore, you are required to sign out and back in.
What problems is the product solving and how is that benefiting you?
It is allowing me to solve the general problems of the general public. I appreciate the coherency of the system.
Inovação para mundo.
What do you like best about the product?
ligaçao, atendimento para diversas pessoas.
What do you dislike about the product?
por enquanto nao estou gostando da transferencia de chamada
What problems is the product solving and how is that benefiting you?
nenhum poblema no momento
Recommendations to others considering the product:
Otimo aplicativo para entrar em chamadas com amigos, sem negatividades e muita rapidez.
showing 341 - 350