NICE CXone Mpower
NICEExternal reviews
1,716 reviews
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Nice in contact is actually good. It allows you to connect with different people,
What do you like best about the product?
The ability to disposition my calls in the proper way.
What do you dislike about the product?
There is really nothing that i dislike about it.
What problems is the product solving and how is that benefiting you?
We are reaching out to health orgs to schedule charts.
Incontact: A reliable solution for offshore work
What do you like best about the product?
Ease of use - even if we test call hundreds of telephone numbers we find incontact an easy tool to work with.
What do you dislike about the product?
The slight delay of audio when audio conferencing
What problems is the product solving and how is that benefiting you?
We are an offshore team supporting a US client and with the use of Incontact, it has been pleasant to teleconference using incontact.
Recommendations to others considering the product:
You can easily dial lots of numbers even hundreds by copying and pasting each.
Amazing
What do you like best about the product?
The Smooth connectivity I have been using this and love it.
What do you dislike about the product?
There is nothing to dislike this Nice in contact
What problems is the product solving and how is that benefiting you?
I am in Customer support and we receive calls from the customers no problem with the connectivity
It is very easy and convenient to use
What do you like best about the product?
That the system is so easy to log in to and that it is a digital phone. It is a great way to connect with customers.
What do you dislike about the product?
Everything is easy and convenient to use. No dislikes. Everything is so great and easy to use.
What problems is the product solving and how is that benefiting you?
I am helping customers with questions about goodwill centers and stores and helping blue duck customers with their ride issues. The fact that you can log in from the computer makes everything so much easier.
Recommendations to others considering the product:
There are recommendations at this time. The system is very fun and easy to use.
Voice Practitioner II
What do you like best about the product?
Reliable and secure for the patients, medical staff, and insurance payers.
What do you dislike about the product?
I would like to be able to store my most used contacts.
What problems is the product solving and how is that benefiting you?
Processing issues, security.
Recommendations to others considering the product:
N/A
Super easy program to use, very efficient & professional.
What do you like best about the product?
Nice incontact is a very reliable program.
What do you dislike about the product?
I don't have anything about the program that I don't like.
What problems is the product solving and how is that benefiting you?
I use Nice inContact to access my virtual phone system
Recommendations to others considering the product:
I recommend Nice inContact to anyone in need of Auto Dialer/Telecom Service.
Its great quality
What do you like best about the product?
its clear and easy to use lines dont drop
What do you dislike about the product?
I dont like the dial pad transfer conferance menu I feel the dial pad should be seperate and work for all its needs.
What problems is the product solving and how is that benefiting you?
I am helping to solve corona vaccine appointments with nice the benifit i have relized is it is a real job using this program.
My experience using nice 7 years in different levels on my company
What do you like best about the product?
It always provides every single kind of data we need; monitoring and data analysis are effortless to do.
What do you dislike about the product?
There are not a lot of tools within the software to help users understand certain functions.
What problems is the product solving and how is that benefiting you?
We use it for data analysis, monitoring, and contact handling.
Great Service Hands Down
What do you like best about the product?
I like the consistency of how the program holds up, even through intense call queues.
What do you dislike about the product?
There is nothing I dislike about the service.
What problems is the product solving and how is that benefiting you?
I can cut down on queue waiting times with NICE inContact. I have the benefit of clear, crisp calls.
Great Tool
What do you like best about the product?
The easy way to use and navigate the system
What do you dislike about the product?
You need to stay in the front at all times or you might miss a call.
What problems is the product solving and how is that benefiting you?
Easy to dial and find tool to use
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