NICE CXone Mpower
NICEExternal reviews
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client success specialist
What do you like best about the product?
quick login/logout. Calls tend to get dropped when transferring
What do you dislike about the product?
icons at the bottom are a little small..
What problems is the product solving and how is that benefiting you?
being able to reach clients and get in touch quickly. It also is hands free so i can do whatever i need to do very easily
Recommendations to others considering the product:
its good but make sure to give new employees proper training on all functions. also, sometimes transferring calls will result in them dropping.
Extremely smooth and reliable
What do you like best about the product?
Really easy to use, easy to navigate, and user-friendly.
What do you dislike about the product?
It can be tricky to remember where things are located within NICE< but overall the experience is incredibly easy.
What problems is the product solving and how is that benefiting you?
Communication between us and clients.
Recommendations to others considering the product:
It's incredibly easy to use! It makes communication very easy
it's the same features as when you are using an office phone
What do you like best about the product?
i can call internal team, inbound and outbound calls outside our organization
What do you dislike about the product?
the IVR sometimes is not recognized by some toll free number
What problems is the product solving and how is that benefiting you?
to be able to call Sales team ASAP instead of waiting for them to respond thru email. great alternative for online meeting, since this is less data intensive
Efficient
What do you like best about the product?
It's user-friendly and very informative. I like that it provides a lot of detailed information and tools that assist with helping employees.
What do you dislike about the product?
Honestly, if I had to dislike something it would be the length of the timeout.
What problems is the product solving and how is that benefiting you?
Monitoring agents. Also, giving information to help those agents.
Recommendations to others considering the product:
In regards to the overall user-friendliness of the program, I'd recommend it. Also, it's good that it provides good information and tools needed to help elevate interactions and monitoring of employees. I would suggest looking at the needs of your company and finding out what goals need to be met a go from there. The tools are they it's about how you use them.
Business email= Dillon.taylor@derivesystems.com
What do you like best about the product?
Ease of mind when taking calls and chats
What do you dislike about the product?
sometimes it lags but for the most part gets the job done
What problems is the product solving and how is that benefiting you?
Tuning problems, vehicle down
Recommendations to others considering the product:
Great software and makes life easier
NICE inContact is a user friendly networking company, for those of all skill levels
What do you like best about the product?
I enjoy the integrated softphone feature, as our company no longer has two use two software programs to answer phone calls. The main functions are easy to use and user-friendly. inContact makes company networking less of a hassle.
What do you dislike about the product?
In my personal experience, the one function I often dislike is booting off the network due to technical issues.
What problems is the product solving and how is that benefiting you?
Each day using NICE inContact I'm able to solve many real-world problems with customers while receiving assistance from my work team. I have realized there are many additional benefits, such as the ability to use the software in user-friendly ways.
have no complaints
What do you like best about the product?
I am learning how to maneuver through different settings.
What do you dislike about the product?
I have no complaints. I love working and learning new things about the setting.
What problems is the product solving and how is that benefiting you?
Helping people who aren't able to speak English, so I can transfer them over and get the assistance they need.
good enough
What do you like best about the product?
Schedules integrate well with Salesforce
What do you dislike about the product?
Too many scheduling notification emails.
What problems is the product solving and how is that benefiting you?
Schedules integrate well with Salesforce
Customer
What do you like best about the product?
The program is very Easy to Operate and very easy to be trained on its very simply yet efficient
What do you dislike about the product?
I have not occurred a situation as of yet where in contact has failed me
What problems is the product solving and how is that benefiting you?
I am able to take alot of calls with very little to no phone errors
Inbound Sales Contractor
What do you like best about the product?
User friendly, and the colors and promotions.
What do you dislike about the product?
It is slow sometimes, and I feel it is a little boring.
What problems is the product solving and how is that benefiting you?
It is slow , but I can do my work
Recommendations to others considering the product:
I would recommend Nice Incontact to work , it is user friendly, easy to use. The program is very good I receive my calls and can make call while I work from home. It loads quickly. I am very happy to work with it.
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