NICE CXone Mpower
NICEExternal reviews
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Good experience
What do you like best about the product?
ease of use it is easy and to hear the customer
What do you dislike about the product?
nothing so far I am still training with it
What problems is the product solving and how is that benefiting you?
helping connect to customers
Streets Ahead
What do you like best about the product?
a wealth of features and functionality, new supporting products launched often to enhance to the base system
What do you dislike about the product?
Nothing so far, the product is very competative
What problems is the product solving and how is that benefiting you?
Solving customer pinch points
Wowsome!!
What do you like best about the product?
It is multitasking tool which help me fetch details in one website
What do you dislike about the product?
There is none for this tool to be dislikes
What problems is the product solving and how is that benefiting you?
It is helping me to get h my logs in easy way
Interesting
What do you like best about the product?
I found NICE CXone helpful in a way that Iam no longer going to think or to ask someone on what is my schedule.
What do you dislike about the product?
in regards of that non, as i can see that this app is helful everytime,
What problems is the product solving and how is that benefiting you?
It benefits me on saving time
NICE CXOne - Best of all your cloud based solutions
What do you like best about the product?
The system is easy to navigate and use. The scripting language is very straight forward and gets better with every release.
What do you dislike about the product?
Forecasting needs a bit of work for our specific use case, but overall it will work for you.
What problems is the product solving and how is that benefiting you?
CXOne allows quick deployment for home based and outsourced agents. A simple to use interface cuts training down to hours.
Call Center Manager
What do you like best about the product?
This cloud based platform has a very user friendly interface, a lot of bells and whistles and love the prebuilt reports. It's nice to have the supervisor tools to listen in to calls and very easy to search and find recorded calls. Love the coaching and interaction options and schedule management tools built into the system.
What do you dislike about the product?
I like they have WFM features built into the system but would like the WFM process with intraday manager report to be able to select a date range for that report vs. one day at a time.
It would be nice to have the supervisor tool ability to stay connected to agents to follow call after call automated instead of having to click on one call at a time for each call.
It would be nice to have the supervisor tool ability to stay connected to agents to follow call after call automated instead of having to click on one call at a time for each call.
What problems is the product solving and how is that benefiting you?
NICE helped us tremendously during the pandemic as we were able to quickly move our entire call center off site and to a work from home model at a drop of a dime notice. Also the WFM tools help us ensure we are staffed adequately based on our call volume.
Extended Technical support and Uninterrupted service
What do you like best about the product?
User friendly easy to identify the change take place
What do you dislike about the product?
All good, because nice system so far it was not created any impact to our environment
What problems is the product solving and how is that benefiting you?
Integrated softphone access reducing teh cost of physical phone,
Accessing the system from mobile phone is add on benefit
Accessing the system from mobile phone is add on benefit
Best cloud based comms platform
What do you like best about the product?
Its very easy to use. most of the contact centers I've worked with, used Nice. NICE CXone provides the advantage of easy scalability, reduced IT infrastructure costs, and accessibility from anywhere with an internet connection.
What do you dislike about the product?
Overall, the software's performance is amazing! I can't think of any reasons that I would dislike it. I have been working with NICE for 7 years now and still, it works perfectly.
What problems is the product solving and how is that benefiting you?
I dont need to use the physical desk phone to dial and log in. All I need to do is open my computer, log-in my credentials. if I need to call someone no need to press a phone key pad, I can easily do it on my pc.
Great customer journey
What do you like best about the product?
Digital tools, customer and client service
What do you dislike about the product?
I know it is cringe but I can not find any cons about Nice CXone.
What problems is the product solving and how is that benefiting you?
The NICE CXone is solving almost every task we need.Specifically we have everything in one solution.
NICE
What do you like best about the product?
This gives us the chance to check and review our schedules from time to time in order for adherence to be followed and take effect and also help time management.
What do you dislike about the product?
There are times that it lags and runs slowly than the usual or maybe because a lot of agents are accessing it
What problems is the product solving and how is that benefiting you?
It helps us check our schedules which can be adjusted especially if we we lack headcount for the day in taking phone calls.
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