NICE CXone Mpower
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it's the same features when you are using an office phon
What do you like best about the product?
i can make local and international calls. I can also see status of my colleagues
What do you dislike about the product?
receiving calls. there should be big banner
What problems is the product solving and how is that benefiting you?
i can communicate right away to my colleagues without the need to wait for an email.
AMAZING PHONE APP! Great Way to Connect- Especially for a Large Business
What do you like best about the product?
I love the accessibility! I am able to easily make phone calls, and they are recorded for me and my fellow colleagues. This helps our specific business in a lot of ways. We are more successful overall to be able to use InContact. Ive used it for quite some time and It does not seem to have any flaws. Its super reliable for the Thousands of Employees we have. I can hold our business to higher standards when I can see when my colleagues are actively available for phone calls. I love that it records our conversations for quality purposes on our backend. When they know they are being monitored for quality assurance it truly makes a difference in the way they can handle/treat our customers. Its super easy to access Call History. Its also compatible with our other phone systems, It just makes it THAT much easier and better to use.
What do you dislike about the product?
Nothing, overall, it's a great application. I've used it for quite some time and It does not seem to have any flaws. It's super reliable for the Thousands of Employees we have. Ive noticed that some of the dialects can get transposed incorrectly and labeled things that it did not contain but thats a given, and seems to be alot more accurate than any person Ive encountered work.
What problems is the product solving and how is that benefiting you?
I can hold our business and fellow colleagues to higher standards when I can see when my colleagues are actively available for phone calls. I love that it records our conversations for quality purposes on our backend. When they know they are being monitored for quality assurance it truly makes a difference in the way they can handle/treat our customers. Its super easy to access Call History. Its also compatible with our other phone systems, It just makes it THAT much easier and better to use.
Recommendations to others considering the product:
I can hold our business and fellow colleagues to higher standards when I can see when my colleagues are actively available for phone calls. I love that it records our conversations for quality purposes on our backend. When they know they are being monitored for quality assurance it truly makes a difference in the way they can handle/treat our customers. Its super easy to access Call History. Its also compatible with our other phone systems, It just makes it THAT much easier and better to use.
Great for taking calls
What do you like best about the product?
Love the live listen, coaching, metrics, and being able to download calls easily.
What do you dislike about the product?
Crashes, dont like Max Dialer outlook. It needs a different type of style.
What problems is the product solving and how is that benefiting you?
Its nice to show live calls to new comers, show them what we see and how we can live listen on calls.
inContact is a user friendly option for call center operations.
What do you like best about the product?
I like MAX the best. It's a phone system that is simple to use and makes working in a call center easier. From working in other call centers that used only desk phones, MAX makes work so much smoother.
What do you dislike about the product?
Engage is not reliable for reviewing calls. I feel like there could be a lot improved upon with this particular system. There have been times when analysts could not review calls for up to a week on multiple occasions. This backed up very important quality assurance work for us.
What problems is the product solving and how is that benefiting you?
NICE inContact has allowed our call center to quickly contact our customers by many different communication methods.
Recommendations to others considering the product:
If you're looking for call review software, you might want to shop for others. But, if you're looking for a simple phone system that can handle lots of different tasks with ease, you're in the right place.
Easy VOIP phone system
What do you like best about the product?
No home required and very simple to use.
What do you dislike about the product?
When I dont have internet I am unable to take calls.
What problems is the product solving and how is that benefiting you?
I am to train agents in the Phillipines via the internet with the softphone services.
Recommendations to others considering the product:
We rarely have issues with dialers going down. If we do they are quick to respond with an ETA. I advice you to experience it for yourself.
functions as intended
What do you like best about the product?
the platform is generally reliable for use with the VA IT help desk
What do you dislike about the product?
sometimes the platform needs to be refreshed but this is quick to do with f5
What problems is the product solving and how is that benefiting you?
i am able to serve VA employees' IT needs
Recommendations to others considering the product:
make sure that the service quality for support of issues using the platform are quickly addressed.
Excellent service; been using for years.
What do you like best about the product?
We've been using NICE inContact for many years to provide a toll free number for our business. It is simple to use and easy to set up, provides good quality for a low cost. It has allowed us to offer our callers a toll free option without having to spend lots of money. It is set up as a forward so when a person calls our toll free number it routes it to our regular number & phone, so it's easy to integrate with what we are already doing. Then we can see reports on what calls are coming via toll free, from where they are coming from, and how long they last, etc.
What do you dislike about the product?
The online interface is kind of clunky. There isn't a way to set up auto pay on the bill, so we pay it manually - though it is easy to go in and pay it online. There's not a lot of customization options online. I would say that the online interface gives us what we need, but it definitely isn't super slick or attractive.
What problems is the product solving and how is that benefiting you?
As a small business, offering a toll free number was something we needed to do but were afraid it would be cost prohibitive. inContact allowed us to offer a toll free number at a very cost affordable rate. It is cost per call type approach so the more we use it the more we pay and the less we use it the less we pay. That is a very attractive model for us because the number of calls we receive via toll free are not consistent month to month.
Recommendations to others considering the product:
Services offered are pretty vast, much more so that when we first started using them, so my main suggestion would be look and see what you need, and don't be afraid to try it out for just one service if that's what you need, or go all the way with multiple services rendered.
Love the using this phone system!
What do you like best about the product?
It is so easy to log in and then use - plus we use it in the office to be able to talk with clients or chat through our website.
What do you dislike about the product?
We do get ghost calls at times, but not sure if it is just a technical issue with us or the program.
What problems is the product solving and how is that benefiting you?
Sometimes I get logged out - but I am wondering if it is my own doing. It is great to have a way to communicate through our computers and it does not tie up our office phone lines.We can track the number of calls and give dispositions to know what the calls are for.
Incredibly Lightweight Connectivity Tool
What do you like best about the product?
I love how it enables me to seamlessly contact lead after lead, while managing inbound calls and internal connections.
What do you dislike about the product?
Sometimes the system will have random errors and get locked up while I'm trying to answer a call, its very rare but can be frustrating when I've been waiting a while for a call
What problems is the product solving and how is that benefiting you?
We use NICE inContact to get a hold of our leads and transfer calls internally. It integrates really well with our other systems and makes it incredibly simple to manage thousands of calls a day.
Recommendations to others considering the product:
I've used several different types of dialers and call systems in my Career, its rare that you find one as functional as NICE inContact that is still as lightweight as it is. I love that i's browser based and I'm not required any sort of heavy downloads or bandwidth to make it work well.
Best management tool
What do you like best about the product?
The thing I liked the most about NICE INcontact is the abilty to manage my team efficiently and get the insights of the productivity.
What do you dislike about the product?
UI can be improved a bit for NICE INcontact.
What problems is the product solving and how is that benefiting you?
We are solving the problems of maing inbound and outbound calls for our entire team.
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