NICE CXone Mpower
NICEExternal reviews
1,715 reviews
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Nice is very practical and easy to handle.
What do you like best about the product?
I really like the automatic dialing, when I call the client and they don't answer, I can set it to call again and it goes automatically, without needing to dial the number.
What do you dislike about the product?
I don't like it when the connection drops, because when it comes back, we have to log in all over again, going through the whole process again. It could resume from where we left off, it would be easier.
What problems is the product solving and how is that benefiting you?
With the manager login, we can perform monitoring, password resets, track breaks, and logged-in time. This greatly aids in supervision and management as a supervisor.
I have really enjoyed nice and all of its features that it comes with.
What do you like best about the product?
Being able to see how much work I will have to do for the day and keeping track of it.
What do you dislike about the product?
It sometimes freezes and runs up my average handle time.
What problems is the product solving and how is that benefiting you?
I can respond to customers' concerns about their orders and send them emails to effectively communicate with them
Recommendations to others considering the product:
Use this if you are looking for ways to communicate with your clients and keep record of any communication
Usage of Nice
What do you like best about the product?
Its accessibility in use. The easy start-up allows for any sudden calls to be made.
What do you dislike about the product?
I wish it were easier to look up the list of previous calls, along with the possibility of adding notes to those calls.
What problems is the product solving and how is that benefiting you?
Serving patients and scheduling appointments. It is a seamless process and rarely goes down.
Great Experience Using Nicecx one system
What do you like best about the product?
The notifications before calls. It advises you what language they speak so you can be prepared to assist them correctly. It is a great way to keep on track!!!!!
What do you dislike about the product?
The downsides would be when calls are answered with a notification. This causes a bit of confusion and sometimes does not advise what language they speak during this
What problems is the product solving and how is that benefiting you?
The effectiveness of Nice and how beneficial it is to my company. It really helps our patients feel like they have a source of communication with us that is fast.
Recommendations to others considering the product:
I would consider more notifications. It would be nice to customize with color and notification ringtones. If it can have a more extended call log to track how many customers.
AWESOME
What do you like best about the product?
I love the option to show e my schedule because some days work can be very hectic, so the fact that I can access my schedule quickly is excellent to me.
What do you dislike about the product?
I honestly don't have one single complaint. Everything has been working flawlessly for me.
What problems is the product solving and how is that benefiting you?
The problem of pulling up the wrong client is over for me as the app will pull up all the information for you so you can get to wor, and it is very accurate.
Utilizing InContact
What do you like best about the product?
I like that we can disposition calls and see what calls are in our queue.
What do you dislike about the product?
I do not like that sometimes the app fails, for example one can be taking a call but out of nowhere the system will kick us out and disconect the call as well as the fact that as we are barely launching the application we are unable to use some of the features such as screen monitoring.
What problems is the product solving and how is that benefiting you?
signing in, before we used to sign into a hard phone with a badge number and sometimes people would punch in the wrong badge number signing in with email and username makes it hard to give wrong info
Recommendations to others considering the product:
Get it, i think its a great tool to have and it is easy to use once you get used to it.
I have not had any issues with NICE CXone
What do you like best about the product?
How simple it is to access, how efficent. The max agent is one of the features I appreciate. Just the ones that my company granted me access. No comparison!!
What do you dislike about the product?
I have yet to find one. Nothing is missing. Everything works properly
What problems is the product solving and how is that benefiting you?
Using the reports allows me to get a better understanding of my work progress. The better my progress, the more I get paid.
very flawed
What do you like best about the product?
The user friendly aspect of the system is fairly simple and intuitive. When it works, it works well. It is slow to pull up the scripts at time. I don't have an opinion in regards to other competitors. I like that it is easy to change my status.
What do you dislike about the product?
The phone doesn't always give you the ACW time it is supposed to provide. I don't like how loud the "whisper" is. It startles me every time. The system hangs up and picks up a new call too quickly, and I tend to lose my script in the process. When I get transferred a call, when the agent who transferred it stays on the call, the launch button has no options.
What problems is the product solving and how is that benefiting you?
Calls disconnect sometimes. Calls come in during unavailable times. The script has sometimes disappeared during a call. The phone doesn't always give you the ACW time it is supposed to provide. The system often freezes, causing calls to drop and having to reboot the entire computer.
Recommendations to others considering the product:
It is a somewhat easy system to learn that has a lot of flaws, but it will be great, soon if the kinks can be worked out!
Simple as 1,2,3
What do you like best about the product?
The features are easy to use and explain themselves by name. The system show client information and telephone number. The transfer and conference features are accessible and work everytime.
What do you dislike about the product?
They were unable to transfer if the agent was not active. The call sometimes gets an error not sure why but a few times this happens—the system times out if not activated for an extensive period.
What problems is the product solving and how is that benefiting you?
The problem are directing clients to appropriate departments and helping clients with specific bank system issues. The NiCE system provides the users with detailed information regarding the caller software program.
Customer Care
What do you like best about the product?
Easy and simple. It is very convenient. It is not difficult to use everything is simple. I like the outbound dialing as well.
What do you dislike about the product?
Sometimes when answering a call it freezes up and will not allow me to accept call. I usually log out and log back in and it is fine.
What problems is the product solving and how is that benefiting you?
It is the best way to make outgoing calls, and i think it is a great system also for remote businesses as well.
Recommendations to others considering the product:
It is great for call centers and remote work!
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