NICE CXone Mpower
NICEExternal reviews
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A Necessary Tool for Teleworkers
What do you like best about the product?
The best parts about InContact is that it is user friendly and easily accessible. The features that show your hours and that allow callbacks are some of my favorite. I also love that I can go on different statuses that correspond to my agency so that I can communicate with them better. This system is a necessary part of my job and without it, things would look a lot different. The experience of using this system is seamless and makes the day go by fast without having to worry about complicated processes or technical errors.
What do you dislike about the product?
Theres not much I do not like about InContact! The only thing that I have ever had a problem with is my audio not being received by the claimants sometimes. But im not sure if that is a technical issue on my end or if it is Nice InContact. There's nothing to dislike about this system.
What problems is the product solving and how is that benefiting you?
The only problems that occur sometimes are connection issues and that sometimes when I unplug my headset from my computer that there is no audio that is heard on my claimants end. For some reason my microphone shuts off. The benefits are that I can talk to claimants and assist them smoothly with the hold option and callback feature if necessary.
Recommendations to others considering the product:
Use a headset and use the integrated soft phone. Using your phone number complicates the process a little.
Great Program for Remote working
What do you like best about the product?
Cloud system can be used with or without phone.
What do you dislike about the product?
THe least helpful is not enough available codes.
What problems is the product solving and how is that benefiting you?
Not having to be stuck to one specific desk phone.
EXCELLENT SYSTEM
What do you like best about the product?
EXTREMELY EASY TO USE, AND KEEP TRACK OF OTHER EMPLOYEES, AND EASY TO TRANSFER CALLS, IT MAKES THE JOB SO MUCH EASIER. IT SELF EXPLANATORY HONESTLY, THE BEST SYSTEM I'VE USED YET. EASIER TO LOG OUT FOR BREAKS, CLOCK IN, ETC. WE REALLY DON'T HAVE ANYTHING NEGATIVE TO SAY HONESTLY, BEST SYSTEM!
What do you dislike about the product?
SOMETIMES IT GLITCHES WHEN LOGGING IN BUT NOT THAT OFTEN
What problems is the product solving and how is that benefiting you?
HELPS TO HELP PATIENTS AND CUSTOMERS FASTER, NOTICED THAT WE GET THROUGH CALLS QUICKER
Recommendations to others considering the product:
ONCE YOU TRY THIS YOU WON'T WANT TO USE ANOTHER SYSTEM EVER AGAIN I PROMISE. MOST SYSTEMS HAVE A LOT OF ISSUES WITH THEM BUT IVE HAD HAD A PROBLEM ONLY TWICE AND IT WAS SELF FIXABLE
Great system that is very easy to use
What do you like best about the product?
I like the friendly user interface that incontact provides.
What do you dislike about the product?
Requires strong internet connection sometimes
What problems is the product solving and how is that benefiting you?
Solving proper ways to place callers on hold and the benefit of incontact keeping callers in various ques.
Recommendations to others considering the product:
It’s a awesome friendly interface for making calls.
The Way to Go for All Call Centers
What do you like best about the product?
I started working with InContact as a Workforce Administrator. It made monitoring agent states and exporting time stamps so easy. Now I'm the Workforce Development Coordinator and I train all of our agents. Training agents how to use their Integrated Softphone is extremely easy.
What do you dislike about the product?
There is nothing that I can think of that I dislike.
What problems is the product solving and how is that benefiting you?
In my role now, I train agents how to handle incoming calls and make outbound calls. MAX makes this very easy to do and is very easy to navigate compared to other programs I have used in past roles.
Recommendations to others considering the product:
I have used several programs in the past in different roles. Nothing has been as easy to use and user friendly as NICE InContact.
The platform is very friendly and organized, there is so much you can do in one place.
What do you like best about the product?
The reliability on the platform does not refresh every second or after every call it just updates itself smoothly.
What do you dislike about the product?
The disposition dropdown on the bottom of the user interface is very small and is a hassle when in a hurry or when trying to do multitasking on different calls or chats.
What problems is the product solving and how is that benefiting you?
I can easily handle several duties in one spot such as chats or calls, and its easy to keep track of my work times and schedules.
the agent leg that connects externally is always disconnecting sometimes due to the program crashing and other times due to the network service.
the agent leg that connects externally is always disconnecting sometimes due to the program crashing and other times due to the network service.
Recommendations to others considering the product:
Easy to use and also very user friendly, reliable.
very simple program
What do you like best about the product?
the accurate time and clear quality it provides
What do you dislike about the product?
constant relog in What is least helpful about NICE inContact? What are the downsides of using NICE inContact?
What problems is the product solving and how is that benefiting you?
student services.
Recommendations to others considering the product:
Great program for busy company,
It has been a hassle logging in but I can sure say it has become more safer.
What do you like best about the product?
After logging in, it is really easy to use!
What do you dislike about the product?
When loging in you have to write the code before it changes quick
What problems is the product solving and how is that benefiting you?
I havent had any issue yet and benefit of it is that it's more secure
Recommendations to others considering the product:
You will need the device where you keep the veirifcation code to log in
Efficient Access to an all-encompassing overview of call-center productivity.
What do you like best about the product?
The ability to cater dashboard reports with agent skills is the most helpful for my position
What do you dislike about the product?
Some of the Dashboard features reset (i.e. window sizing) when you logout.
What problems is the product solving and how is that benefiting you?
I like the level of customization available. Many different profiles for phone agents, and the ability to tune everything in to exactly what each agent does has been really great.
support specialist
What do you like best about the product?
the quality of the calls, the fact that i can contact my peers
What do you dislike about the product?
i dont like that i have to keep pressing connect while im waiting for a call
What problems is the product solving and how is that benefiting you?
i am helping ppl speak with the correct person to solve their needs
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