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The best solution in customer relantionship, i never had any experience like that!
What do you like best about the product?
1. The calls are always clear, have very good quality of sound;
2. It is greatly influences the final delivery to the customer;
3. it gives us confidence that we can talk calmly with the customer without interruptions;
4. Quickly connect relationship wizards;
5. Ease of making and receiving calls.
2. It is greatly influences the final delivery to the customer;
3. it gives us confidence that we can talk calmly with the customer without interruptions;
4. Quickly connect relationship wizards;
5. Ease of making and receiving calls.
What do you dislike about the product?
1. Some calls, it makes a loud noise when the phone is calling;
2. Sometimes the costumer can't keep talking cause it disturbs, some noise gate would be very usual;
3. Always need to update all systems to work properly;
4. The connect button appears every hour, so be careful not to miss the call;
5. sometimes it is necessary to clean the browser to be able to connect.
2. Sometimes the costumer can't keep talking cause it disturbs, some noise gate would be very usual;
3. Always need to update all systems to work properly;
4. The connect button appears every hour, so be careful not to miss the call;
5. sometimes it is necessary to clean the browser to be able to connect.
What problems is the product solving and how is that benefiting you?
We realized that we always need to connect the agent, this was resolved when the connection time became longer, but it is still necessary to be always connecting the extension.
Recommendations to others considering the product:
1. Intuitive interface;
2. Easy access to information;
3. Great quality in the links;
4. Fast system;
5. Always use F5 when using the system;
6. pay attention to the times so as not to go out for breaks together with other users;
7. Always update systems for Nice to work properly.
2. Easy access to information;
3. Great quality in the links;
4. Fast system;
5. Always use F5 when using the system;
6. pay attention to the times so as not to go out for breaks together with other users;
7. Always update systems for Nice to work properly.
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Dont forget how good this company is!
What do you like best about the product?
The best company ever to work with on phones
What do you dislike about the product?
there is nothing to dislike about this company
What problems is the product solving and how is that benefiting you?
Their problem is very minimal, and their support team the best to work with, and the benefit is the best in the country to work with
Recommendations to others considering the product:
Use it. This ia a great company to use their services. Thye are very good
UMA EXPERIENCIA INCRÍVEL COM O NICE INCONTACT
What do you like best about the product?
o nice incontact é fácil de ser acessado, sem muitos detalhes e simples de ser usado, não trava e possui uma ligação limpa sem ruidos ou barulhos ao longo da ligação.
What do you dislike about the product?
ao encerrar o contato o que não me agrada é o barulho de encerramento do contato.
What problems is the product solving and how is that benefiting you?
Muito legal como que o nice é bom para fazer ligações, um beneficio é que pode rediscar mais facilmente
Recommendations to others considering the product:
ficar atento para colocar o codigo do pais antes de entrar em contato
Nice é rápido e prático
What do you like best about the product?
Facilidade para realizar ligações, enviar e-mails, tranferir ligações e rediscar números.
What do you dislike about the product?
O som de notificação é um pouco demais para mim.
What problems is the product solving and how is that benefiting you?
Com o Nice faço ligações com sucesso facilmente e de maneira bem mais rápida
Recommendations to others considering the product:
Ficar atento em utilizar o código de país antes de inserir o número desejado, desligar as notificações de aúdio nas configurações.
The more I practice the easier
What do you like best about the product?
The practicality of using a totally new tool in our environment, efficient and straightforward, enabling us more and more every day, adding, in addition to innovation, a great advance in connection technology
What do you dislike about the product?
Given the tool that has state-of-the-art technology, the only criticism I have to carry out is the tool that expires very quickly, and we always need to go back to the beginning to continue what we had already started; it may take a little longer to disconnect
What problems is the product solving and how is that benefiting you?
We are always in contact with the customer, and we notice that the practicality of using the tool makes us more willing to want to know more about a new tool that has state-of-the-art technology
Recommendations to others considering the product:
that the product, in addition to being easily accessible, is practical for all audiences, bringing, in addition to innovation, a great advance in connection technology and in the image of the product
Great product - would recommend.
What do you like best about the product?
CXOne is user-friendly, modern and helps me to do my job with ease. I like how easy it is to locate contacts and check their availability before making the call.
What do you dislike about the product?
It does take some time to learn the system, but once you do, it is user-friendly. There have been some bugs here and there which have been quickly rectified once identified.
What problems is the product solving and how is that benefiting you?
Identifying how many representatives are available to take a call. Being able to determine how long wait time will be to speak to a certain department.
the lagging issues are what does not warrant a higher review
What do you like best about the product?
The many reporting options and the ability to monitor everything
What do you dislike about the product?
Slowness it is slow and sometimes times out - other times just randomly logs out
What problems is the product solving and how is that benefiting you?
Reviewing calls to ensure call quality is a major one
Ferramenta de fácil utilização, simples e moderna.
What do you like best about the product?
A rediscagem automática, ferramenta de fácil utilização, moderna e simples.
What do you dislike about the product?
Aparece um erro de vez em quando quando fazemos a ligação e nao é especificado qual tipo de erro com clareza.
What problems is the product solving and how is that benefiting you?
Ligações mais rápidas cai menos que a antiga ferramenta que utilizavamos antes do novo Nice.
Recommendations to others considering the product:
Eu diria que é uma ótima ferramenta de fácil utilização e que ajuda muito para quem busca facilidade e qualidade em telefonia.
acho a ferramenta muito boa
What do you like best about the product?
gosto que fica salvo o ultimo contato e é bem simples ultilizar a ferramenta
What do you dislike about the product?
não gosto de um erro que aparece de vez enquando ,que não expecifica o motivo do erro
What problems is the product solving and how is that benefiting you?
o tempo para realizar a ligação, acho mais rapido e como fica registrado o contato, nao perde tempo para retornar a ligação digitando novamente
Recommendations to others considering the product:
A conselho utilizar , uma ferramenta simples , facil de ser manuseada, e completa, estou adorando trabalhar com o NICE
super recomendo
What do you like best about the product?
A facilidade da ferramenta para utilização, pois o colaboradores não tem dificuldade em mexer na ferramenta
What do you dislike about the product?
Quando os colaboradores tem problema nas ligações, o Nice se tornou os queridinhos dos colaboradores devido a agilidade
em todos os aspecto
em todos os aspecto
What problems is the product solving and how is that benefiting you?
a velocidadade das ligações
Recommendations to others considering the product:
se aprofundar na ferramenta pois a mesma diversas funções
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