NICE CXone Mpower
NICEExternal reviews
1,718 reviews
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excellent
What do you like best about the product?
automatic dialer, practicality,facility modernity
What do you dislike about the product?
I couldn't identify something I don't like
What problems is the product solving and how is that benefiting you?
I make contact with customers. Possibility of locating them
Recommendations to others considering the product:
I highly recommend
great system
easy to use
useful
great system
easy to use
useful
a wonderful and incredible experience
What do you like best about the product?
the practicality of making connections in this tool
What do you dislike about the product?
of complexity to get into simple tasks, it could be basic
What problems is the product solving and how is that benefiting you?
bad connection problems, undue breaks, and lack of history, everything that changed in these matters was beneficial.
Recommendations to others considering the product:
I'm sure to take it into account because you won't regret it.
Great workplace software
What do you like best about the product?
I like the ease of access of this system, including quick sign-ins.
What do you dislike about the product?
The temperamentality of the phone system, not able to work if the headset is disconnected; therefore, you are required to sign out and back in.
What problems is the product solving and how is that benefiting you?
It is allowing me to solve the general problems of the general public. I appreciate the coherency of the system.
Innovation for the world.
What do you like best about the product?
Call, service for various people.
What do you dislike about the product?
for now I am not liking the call transfer
What problems is the product solving and how is that benefiting you?
no problem at the moment
Recommendations to others considering the product:
Great app for joining calls with friends, without negativity and very quickly.
I think that program is great
What do you like best about the product?
The agility and facility in all the tool
What do you dislike about the product?
The only thing I don't like is about the logout we have to do in another window and we can't or forget.
What problems is the product solving and how is that benefiting you?
I can contact any phone and resolve any situation with the dial facility
One of the best
What do you like best about the product?
I like that the calls just come right in.
What do you dislike about the product?
I dislike that you have to quickly press unavailable; if not, calls keep coming in without a chance to clear your screen.
What problems is the product solving and how is that benefiting you?
It makes a note of the phone number who is calling and also the past two.
MaxAgent works well.
What do you like best about the product?
UI is straightforward. Easy to navigate.
What do you dislike about the product?
Drop down menus. Cant press enter to set dispo.
What problems is the product solving and how is that benefiting you?
With NICE CXone we are able to provide each customer a detailed customer service experience.
Legal
What do you like best about the product?
service queues and how to change language
What do you dislike about the product?
the passwords that expire and it is necessary to request a reset
What problems is the product solving and how is that benefiting you?
Many because the ease of service is very good and contact with the client and the way to see the queue
Recommendations to others considering the product:
a great telephone system for customer service
RECOMMENDATION
What do you like best about the product?
IS AGILITY, INTERFACE, PRACTICALITY, EASE
What do you dislike about the product?
I DON'T LIKE THE LANGUAGE USED BY THE TOOL, I BELIEVE THAT THEY COULD ENHANCE THE POSSIBILITY OF TRANSLATION.
What problems is the product solving and how is that benefiting you?
I HAVE USED THE TOOL TO MAKE CONNECTIONS AND ALSO TO MARK PAUSE RELATED TO WORK, IT HAS BEEN EFFICIENT.
Recommendations to others considering the product:
THE IS GOOD
Nice CXone
What do you like best about the product?
I like how that calls are always coming in and don't disconnect very reliable service.
What do you dislike about the product?
I wouldn't say I like that there can be several bugs within the app that need more updates.
What problems is the product solving and how is that benefiting you?
I don't have any problems. I would say there are times where people have trouble connecting to In contact and get errors. It is beneficial in keeping track of calls and who it goes to help employees improve.
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