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Pratico
What do you like best about the product?
As possibilidades de transferencia, silenciar, e conferencia
What do you dislike about the product?
No momento de encerrar, algumas vezes o apertamos o bot'ao de silenciar e a ligacao fica presa.
What problems is the product solving and how is that benefiting you?
Na rotina do dia a dia para realizar ligacoes, o problema de telefonia diminuiu bastante, como ligacoes mudas ou com ecos
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Company I work for uses NICE inContact for our softphone
What do you like best about the product?
The speed and easy acess to dial or access other numbers. I have worked for another company where we had to use Avaya and there were many complications when using Avaya
What do you dislike about the product?
There are times NICE inContact won't allow me to answer the phone for customers, it will freeze often at times and I dislike after long periods of inactivity, we get locked out. There are times when some days are slower than others and we may not touch the softphone for a while but we should have access after long periods of time of inactivity without being locked out due to because that is how we receive our pay check. We are paid based off when we are logging in and out of inContact meaning we are being monitored when we are on and off the phones. We don't want to seem as if we are consistently logging in and out of the phone.
What problems is the product solving and how is that benefiting you?
I haven't solved any issues with NICE inContact yet.
Not so great
What do you like best about the product?
Colors I guess, there honestly isn't much I can say I like about this tool.
What do you dislike about the product?
there is no user flow it times out, drops calls, refuses calls, skips depos
What problems is the product solving and how is that benefiting you?
I had to add a ring to it on my end, sometimes slow to connect calls completely, drops & refuses calls on its own. Jumps through call depo before it is completed.
Great way to manager PagerDuty
What do you like best about the product?
The simple UI and the practical functionality on a day-to-day basis.
What do you dislike about the product?
There is not much I dislike about NICE InContact - however, there are times where the webpage dies randomly.
What problems is the product solving and how is that benefiting you?
Urgent work-related issues are covered 24/7. Issues are handled at the source. I can feel confident in critical issues seeing resolution.
Great program
What do you like best about the product?
I like how user-friendly the program is.
What do you dislike about the product?
I don't dislike anything so far. The program is even convenient.
What problems is the product solving and how is that benefiting you?
It's easier to follow my schedule
Recommendations to others considering the product:
I don't have any at this time. The program is really nice and easy to use.
Ferramenta pratica, com painéis de fácil compreendimento.
What do you like best about the product?
Dos painéis e formatação de informações.
What do you dislike about the product?
Da parte de extrair relatorios, acredito que a ferramenta pode ficar mais simples.
What problems is the product solving and how is that benefiting you?
Verificar a quantidade de colaboradores ativos x clientes em fila, maior facilidade para locomover os funcionarios.
Recommendations to others considering the product:
Ferramenta muito pratica, com paineis dinamicos e com muita interação.
NICE Survey
What do you like best about the product?
The accessibility is easy and straight forward
What do you dislike about the product?
The frequent glitches during usage and during busy times
What problems is the product solving and how is that benefiting you?
Customer service needs and streamlining procedures
the program is very easy to use and understand
What do you like best about the product?
I like that I can see my schedule and also see my evaluations
What do you dislike about the product?
I find that this program is very helpful
What problems is the product solving and how is that benefiting you?
I'm able to locate my schedule to view my lunches and breaks
Rapido e pratico
What do you like best about the product?
Interface simples e intuitiva , agilidade e estabilidade
What do you dislike about the product?
Necessidade de acessar via Navegador, a praticidade seria maior se trabalhasse com um executavel
What problems is the product solving and how is that benefiting you?
Instabilidade nas chamadas, melhoria nos fluxos de ligação
Nice é bem pratico, fácil de uso e super eficiente. Super recomendo.
What do you like best about the product?
O nice é otimo para fazer ligações, é bem pratico e facil, as ligações não ficam caindo fazendo com que nosso trabalho seja mais efetivo e bem feito. Outra parte legal do nice é que ele avisa quando a ligaçaõ foi finalizada.
What do you dislike about the product?
Seria legal ter algum programa que nos avise de que a pausa está acabando para que não ultrapasse o limite da pausa, pois muitas das vezes esquecemos de tirar a pausa pois não tem nenhum aviso sobre para não extrapolar o tempo da pausa. Ter que ficar colocando o +55 na frente de todos os numero tambem não é muito bom pois as vezes faz que o numero fique errado trocando algum numero pelo 55 se nós estamos no Brasil a chamada automaticamente vai ser para dentro do Brasil.
What problems is the product solving and how is that benefiting you?
O fator de não precisar colocar o numero do cartão do cliente para fazer a ligação ajudou muito, a parte de conseguir falar com mais de uma pessoa simultaneamente é muito bom tambem e fazer call com o nice é legal demais.
Recommendations to others considering the product:
Um conselho que eu dou para quem está pensando em adiquirir o nice é que pode confiar em usar o nice pois não vai se arrepender, muito pratico, agil e facil de usar. Super recomendo.
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