NICE CXone Mpower
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A Fun Informative Time - Even in a COVID World. Next best thing to being there!
What do you like best about the product?
The opening speeches and the keynotes were very informative and entertaining. Honestly, nothing was at all boring. The contest was fun to go grab badges while in between sessions. The trivia contest was very fun to play. The presenters were very knowledgeable and gave lots of good information about the product they were talking about. The best part may have been the solutions showcase, the demos, chats and other info made each booth a wealth of great knowledge. This was a home run as far as I am concerned. I enjoyed that the celebrity chats were more down to earth and conversational as opposed to a RAH RAH that I have seen in the past, makes both appear more down to earth. Regarding the breakout sessions, the SME had a very good grasp of the subject matter and definitely knew what they were talking about. I was impressed with their combined knowledge. I hope to hear more from them in a teaching or technical capacity in the future.
What do you dislike about the product?
Honestly, the contest seemed to be a bust, a lot of us didn't get all the points. To do all the fun work, and to not get the full compliment of points is disappointing. I didn't get the celebrity points and I wasn't the only one who had the issue. Plus I couldn't watch because of the work VPN I had, I had to use my phone and had continual connection issues. I first attended the conference in 2016 and the breakout sessions were much more classroom like and more teaching, this year they were more of a sales pitch it seemed. I do hope that you go back to the more teaching format in the future on the breakout sessions. I learned more about the dialer the first time I came to the conference in 2016 than when I got a crash course when we switched over to it, so the technical aspect is a great thing to have
What problems is the product solving and how is that benefiting you?
Its our phone system, and we are happy with it. I hope we can use all of the awesome features. Having a good competent dialer system is must in the collection/marketing/customer service industry and the fact we have that along with great customer service is a credit to NICE inContact. The benefits are tremendous being able to link our WFM and phone system together is a God send. If you had to have two separate systems for both sides it would be a waste of time and resources
Recommendations to others considering the product:
Good product with good customer service A product that is dependable. When there is an issue which is infrequent, they will jump to make sure that issue is addressed and then resolved. When my employer was bought and we changed from eLoyalty to inContact it was night and day. This is a great product! Compare your ROI with any other service, it may be cheaper to start up but the maintenance and long term will weigh you down. Working in the cloud compared to not is not really a comparison, you never have the worry about lost data you will always have what you need at your fingertips. I have only used two different products and this one wins every contest I put it up against with eLoyalty. NICE inContact is a great system and has wonderful customer service. Do your company a favor and at least get them to give you a demonstration, because you will never regret it and you will probably end up getting every product they offer because it is all of the highest quality. and the best advice is ask a lot of questions because you will see that this is the product that will give you the best ROI
NICE is Nice
What do you like best about the product?
I like that its digital. making it more of a better experience for customers and employees
What do you dislike about the product?
I dont like that i get calls back in on my line when i am logged off fo rthe day. from random numbers. but thats it
What problems is the product solving and how is that benefiting you?
ability to help customers, ability for us to be reached.
Recommendations to others considering the product:
HAs a wonderful customer service. quick resolve on issues. and quality is very good
Best Product Ever!
What do you like best about the product?
I love that I am able to access it from anywhere.
What do you dislike about the product?
Sometimes I have issues logging on but that may just be my internet connection.
What problems is the product solving and how is that benefiting you?
If I have a concern and need to contact someone immediately, InContact is right at my fingertips. The major benefit is that it's always available, 24/7.
Recommendations to others considering the product:
Try it out. You have nothing to lose. It's worth considering.
Love it!
What do you like best about the product?
Very easy to use! It is a smooth software and I haven't had any problems with it since I've been using it.
What do you dislike about the product?
I don't like that it times out after so long. If it could stay logged in as long as I am regularly using Max, it would be better.
What problems is the product solving and how is that benefiting you?
No problems! I like how smooth and easy it is to use.
Excellent product that makes work a breeze. No excessive phone sounds in a busy call center.
What do you like best about the product?
THE EASE OF USE AND THE FASTNESS ARE WHAT I LIKE BEST.
What do you dislike about the product?
There is nothing I dislike I HAVE BEEN VERY PLEASE.
What problems is the product solving and how is that benefiting you?
Eliminating the need for a landline and noisy call center
User friendly
What do you like best about the product?
User friendly doesn't freeze as much as others
What do you dislike about the product?
I have not had many issue other that it disconnecting it self on it own
What problems is the product solving and how is that benefiting you?
I have learned to reconnect as soon as it disconnects
Recommendations to others considering the product:
I highly recommended its very easy to use
It is simple and easy to learn
What do you like best about the product?
How simple it is to use, the ease to to make outgoing calls and the messages informing if the phone numbers are valid or bad number/busy.
What do you dislike about the product?
Not being able to see my list of outgoing calls for each day, not just the active session.
What problems is the product solving and how is that benefiting you?
I have no problems using NICE inContact. Benefits are that I have never had any issues with this program.
Recommendations to others considering the product:
Great program and super simple to use.
NICE is a great system and it is really easy to navigate. I highly recommend to others. Great tool
What do you like best about the product?
It is very easy to navigate and I feel as though you get request approved in a timely manner.
What do you dislike about the product?
I don't like that sometimes you may experience an error or two when logging on but other than that it works great
What problems is the product solving and how is that benefiting you?
I really like the system. It is a great tool
Nice InCiontact WORKS!
What do you like best about the product?
Very easy to log into and very easy to work. Most items like this are hard to master, this one was easy and smooth. I log in and take between 50 -70 calls a day.
What do you dislike about the product?
The only thing that I probably dislike is how man windows I have to go thru to log in. I have to go thru 4 screens to log in when you can have all of that on one screen.
What problems is the product solving and how is that benefiting you?
Everything is much smoother win Nice. Much faster... better quality equipment. I think the fact that it is easy to navigate the call makes the experience much better.
Recommendations to others considering the product:
It is a very smooth program to run and the quality of the program is very nice.
Using incontact can sometimes be tricky, but the overall program is great.
What do you like best about the product?
I like that we are able to not only use the program in the work building, but it was easy to set up working from home as well.
What do you dislike about the product?
I dislike that it freezes after some of my calls. It makes it hard to disposition when it happens, which sometimes affects my QA score.
What problems is the product solving and how is that benefiting you?
As far as problems using Nice inContact has allowed me the opportunity to assist our customer .
Recommendations to others considering the product:
My advice would be to have patience with the software. It may be hard to use starting out but it becomes easier to use once you have gotten the hang of how the system works. Just know that the time you put in to learn the system its worth it.
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