NICE CXone Mpower
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InContact makes working at a call center fun, easy & enjoyable.
What do you like best about the product?
The user interface and ease of use make InContact a joy to use. All the information you need is right at your hands. Extremely user friendly and easy to personalize to users preferences.
What do you dislike about the product?
Not being able to see all other call centers / departments. it would be nice to be able to choose what department is displayed on my individual screen.
What problems is the product solving and how is that benefiting you?
Being able to determine which other agents are available should the need arise to have to transfer a caller to a different department. benefits include shorter hold times and less transferring of calls. when able to transfer to an agent who is known to be available.
in contact is like a little personal tracker of time!!
What do you like best about the product?
changing your status while you are in a interaction interaction is golden!! it saves me every time!
What do you dislike about the product?
nothing that i can think about at the time
What problems is the product solving and how is that benefiting you?
changing your status while you are in a interaction interaction is golden!! it saves me every time! when i feel myself getting overwhelmed with calls i can change my status to stop my next call to take a few seconds to gather myself! and i really appreciate that!
Recommendations to others considering the product:
do it!! make life easier on you and your cooperation!
Great. recommended
What do you like best about the product?
What I like best about this program is that our whole company is on the same program. No fumbling around with papers looking for a contact phone numbers as well as it saves old phone numbers that i forget to take down. I can look back into my call history and find the lost phone number there.
What do you dislike about the product?
What I do not like about this program is that sometimes it is very laggy when on calls with some customers. As well as I have incontact logging me out in the middle of the day and I have to re log back in. There are also times that it says I missed a call when The phone did not ring.
What problems is the product solving and how is that benefiting you?
Some of the problems we are having is that lag we are having with some of our customers that I have mentioned before, as well as I do have some it logging me out every no and then. it also makes me re log in a few times a day.
Recommendations to others considering the product:
I recommend NICe Incontact to anyone considering it. You can track the phone calls coming in and going out as well as you can control if you are away or if you are available.
Necessary for Success
What do you like best about the product?
I love the user friendly platform of InContact
What do you dislike about the product?
There is not much I dislike about InContact. However If I can make a suggestion. I would say that in future advancement make it to where the tab can be minimized when not being used so that any computer user can maximize there screen usage.
What problems is the product solving and how is that benefiting you?
The biggest benefit is that it allows me to manage my call time while on the phone with the customer while also showing me my call volume in a understandable way.
Recommendations to others considering the product:
I would highly recommend using this platform. It is easy and user friendly for everyone.
Incontact reliable softphone
What do you like best about the product?
Simple to use, clean looking, and definitely fast.
What do you dislike about the product?
Glitches here and there but very seldom.
What problems is the product solving and how is that benefiting you?
The only problem I have had is that it logs you out or freezes sometimes. But it is really easy to log back in.
Recommendations to others considering the product:
Take a chance and try it won't regret it.
Gift Card3
What do you like best about the product?
The fact that you can View Call Queue At any time, Wait time and All other info. Shows you details on dashboard
What do you dislike about the product?
I dislike the fact that sometimes it doesn't keeps your calls accurate daily, and has days where it shows calls being more or less than what really are. Also shoes every person except you cant see yourself on the dashboard.
What problems is the product solving and how is that benefiting you?
How to navigate using the InContact, being that I'm new to the program. I have learned to navigate and use the program better and how to use the system
Recommendations to others considering the product:
It is very easy to use navigate through and efficient to use
I've had a really good experience using NICE inContact
What do you like best about the product?
I really like that it is simple and easy to use.
What do you dislike about the product?
Technical issues, sometimes it freezes up.
What problems is the product solving and how is that benefiting you?
Using time effectively and making sure im keeping track of time for my schedule
Recommendations to others considering the product:
Definitely Would recommend any one to utilize Nice Incontact and try it out. Helps me to deliver consistently exceptional customer experiences.
Ease of Use
What do you like best about the product?
This NICE inContact phone system makes my job so much easier due to it's easy to use interface.
What do you dislike about the product?
I enjoy all of the current features of the NICE inContact system.
What problems is the product solving and how is that benefiting you?
It allows me to keep track of my clients' needs in one location.
Recommendations to others considering the product:
Give it a try!
InContact review
What do you like best about the product?
What I like best is that my coworkers can see when I am available or not and if I am not available they can see why. IE, if I am at lunch or a break. I also like that I can connect it to my personal phone but that when I make calls, people don't have my personal number.
What do you dislike about the product?
I dislike that sometimes it drops calls.
What problems is the product solving and how is that benefiting you?
I am solving the problem of not having an office like while working remote. With this, I have realized the benefit of connecting it to my personal number but when I make calls it looks like I am in the office.
Awesome platform!
What do you like best about the product?
I love how my team and I get the most out of it! Customers can hear us just fine!
What do you dislike about the product?
Nothing to dislike. The only suggestion that I would make is a better way of letting us know if a s line is "busy."
What problems is the product solving and how is that benefiting you?
The team and I used to have issues with numbers not being able to call out properly. InContact has rectified these issues for us!
Recommendations to others considering the product:
It's a slow start when you first use it, but once you get the hang of it you'll love it!
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