NICE CXone Mpower
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Review for NICE inContact
What do you like best about the product?
NICE inContact is a very good tool when it comes to calls and messaging from across all regions around the world. It is a user-friendly tool because we can navigate through it easily. We can also do calls inbound or outbound across the globe.
What do you dislike about the product?
I don't dislike anything regarding this tool
What problems is the product solving and how is that benefiting you?
The problem of communication between all countries. My company benefits from it because by using this tool, we can support our clients across all borders.
Recommendations to others considering the product:
You can consider using Nice incontact because it is a very good tool which you can use for supporting calls with your customers from across all countries in the world. You can do inbound or outbound calls using this application.
Ease of Use
What do you like best about the product?
I enjoy the ability to have multiple screens/dashboards open to keep an eye on multiple streams throughout the day.
What do you dislike about the product?
Some of the reporting, while very helpful, can be difficult to create.
What problems is the product solving and how is that benefiting you?
With InContact, we are able to see our CSR's real time, ensuring that our team is where they need to be and available to assist. It has improved our Customer Experience.
Recommendations to others considering the product:
Ensure that you are confident using the software.
Incontact
What do you like best about the product?
I like the softphones the best because they provide an quieter background.
What do you dislike about the product?
i do not like the fact that sometimes incontact does get stuck and freeze.
What problems is the product solving and how is that benefiting you?
The benefits is that we can log on to the computer using the incontact.
NICE integration with internal tools
What do you like best about the product?
Integration APIs are consistent and easy to use
Developers page provides compreensive help
Developers page provides compreensive help
What do you dislike about the product?
Restriction of browsers for MAX. It's only garanteed to work on Google Chrome, and maybe Internet Explorer.
What problems is the product solving and how is that benefiting you?
Integration with our Front Ends for our Call Center.
Import of reports in our MIS Solution
Import of reports in our MIS Solution
NICE inContact CXOne works great!
What do you like best about the product?
Reporting is very detailed and easy to create custom to your needs.
Gives us greater visibility into how our support agents are interacting with our customers. Integrates well with our systems and provides detailed reporting data. I especially like the prebuilt reports, templates and Analytics tools including the call recordings.
Gives us greater visibility into how our support agents are interacting with our customers. Integrates well with our systems and provides detailed reporting data. I especially like the prebuilt reports, templates and Analytics tools including the call recordings.
What do you dislike about the product?
There are some technical glitches with the site which causes the toolbars not to load consistently. The reporting and dashboards can be very busy and have a higher learning curve. It should be easier to create custom reports.
What problems is the product solving and how is that benefiting you?
Call center call routing and workflow.
Real-time management of queues and agents.
Deep dive into voice and chat interactions to identify customer pain points, trends and areas of improvement.
Real-time management of queues and agents.
Deep dive into voice and chat interactions to identify customer pain points, trends and areas of improvement.
Nice Incontact is very user friendly
What do you like best about the product?
Nice Incontact is very user friendly in terms of it interface, efficiency, managing and administration works. Having said that it is quite easy to navigate and use the Nice incontact. Being even new to Nice incontact doesn't make me feel I am using some alien software. It has got whole range of reports that helps me and my organisation to keep a track of the queues and the workforce management. And not just that it keeps a history of every action taken on the platform so if forget to perform a given task on a particular day you can comeback and perform that by using the previous history
What do you dislike about the product?
sometimes it logs you out automatically when there is unstable connectivity otherwise everything is smooth to operate with Nice incontact
What problems is the product solving and how is that benefiting you?
Nice inContact is used for managing call queues in our organisation , it has proved out to be very efficient. It has got whole range of reports that helps me and my organisation to keep a track of the queues and the workforce management.And not just that it keeps a history of every action taken on the platform so if forget to perform a given task on a particular day you can comeback and perform that by using the previous history
Recommendations to others considering the product:
Nice Incontact is very user friendly in terms of it interface, efficiency, managing and administration works. Having said that it is quite easy to navigate and use the Nice incontact. Being even new to Nice incontact doesn't make me feel I am using some alien software.It has got whole range of reports that helps me and my organisation to keep a track of the queues and the workforce management.And not just that it keeps a history of every action taken on the platform so if forget to perform a given task on a particular day you can comeback and perform that by using the previous history
Works great
What do you like best about the product?
It has a smooth connection and it is organized to find what I need when I need it.
What do you dislike about the product?
I have not had a problem with it as of yet.
What problems is the product solving and how is that benefiting you?
I love that I can find contacts easily; very time effectiveness.
It works smoothly. Usually there are no issues if there is they get resolved in a timely manner.
What do you like best about the product?
I like how i can see who its is calling and how it can call more then 1 persona t a time!
What do you dislike about the product?
I dislike how sometime it freezes or the calls come and its hard to hear.
What problems is the product solving and how is that benefiting you?
It is helping me get peoplpe balances paid and be able to contact them safely
Recommendations to others considering the product:
I would recommend making sure we have all call coming in clearly
Really great interface that helps me complete my duties and reach my goals.
What do you like best about the product?
I like how easy it is to navigate through the system.
What do you dislike about the product?
I have not noticed any thing I have disliked.
What problems is the product solving and how is that benefiting you?
I am able to ensure our whole team is engaged in helping customers.
easy to use calls come thru clear and like its gives a call history
What do you like best about the product?
ease of use and no issues during the day
What do you dislike about the product?
nothing really easy to use and not many issues
What problems is the product solving and how is that benefiting you?
like the idea it has a call history so if i forget to write a number down I can go back and find it
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