NICE CXone Mpower
NICEExternal reviews
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I love to use Nic InContact
What do you like best about the product?
If there is an inbound call you there is an option for you to see the time stamp on message options. and also has a lot of options like setting up your nicmax to manually answered inbound call or you can try to make it automatically and also it shows how much time you spent on NIC by seeing on the productivity and you can see how much time for availability time you're working and also the availability time and I am happy NicMax having it I do not need to ask the admin to check the time that I have spent because in NIC MAX there is an option for us to see it. and I am very Glad for that. and Also I can see who is available on my team by checking online and offline indicator status on My Team Tab. and you can also check the history tab to see the and check the numbers who you called. and also there is an option as well to make a schedule by your own by clicking schedule tab. and there is more option for you with this.
What do you dislike about the product?
Sometimes it automatically disconnect from NIC you and it resets your browser per hour and you have to log in again once that happens.
What problems is the product solving and how is that benefiting you?
When my NIC not connected it cannot connects you back even pressing the button so my solution is just close the nicMAX and reopen it to connect.
Recommendations to others considering the product:
Yes I would recommend this App to use by other vendors especially for Call center this was very helpful. so I would really recommend this to others.
There is a lot of opportunity with this kind of App.
There is a lot of opportunity with this kind of App.
For Call Center data and tracking InContact is the best!
What do you like best about the product?
InContact brought a whole new level of tracking for our call center. With great contact history and storage, it allowed us to measure the metrics needed to run a sustainable call center and be more efficient for our customers.
What do you dislike about the product?
Not really a dislike but sometimes load times take a bit longer then I would like. Sometimes having to exit out completely and reboot can be a bit of a nuisance but what can we do? Technology has its fits.
What problems is the product solving and how is that benefiting you?
It has given us the tools to properly track call metrics. With the ability to set up different drop-down queues the tool can be utilized in many different ways.
Recommendations to others considering the product:
The startup can be frustrating as with anything new but with research and time and effort into building the platform you want it and need for your consumer database.
Easy to use
What do you like best about the product?
The layout is pretty easy to use and to get around.
What do you dislike about the product?
I don't have and dislikes. It's very useful
What problems is the product solving and how is that benefiting you?
The ability to put in your own PTO
Nice in contact is the best, works well especially for uses working remotely. highly recommended!
What do you like best about the product?
The simplicity of the toolbars and also the navigation, the application has been very helpful and responsive. Since I am taking in calls and generating reports, it has been very easy for me to extract data
What do you dislike about the product?
When I am on idle status for like 3-4 hours and I receive a call sometimes the caller cannot hear me. Other than that, I cant think of anything that dislike about the application.
What problems is the product solving and how is that benefiting you?
The utilization of tools has been very effective, prompt and responsive. Taking in calls especially by working remotely has been productively easier. I highly recommend this application to anyone working in the Call center industry
Recommendations to others considering the product:
The software is user friendly. I can make calls clearly aside from the fact that I am just using a browser to be able to login to NICE. I highly recommend NICE. Easy to use! I love it!. Highly recommended and also satisfied with the service and also the benefits of utilization in terms of time management and resolution timeliness to our customers who call our department. This has been a wonderful product and application which is very reliable. Thank you for all creators of this application that services all types of employees. This is very suitable to the call center industry as myself. I kept talking about this wonderful product to my friends working outside my organization and they have been extending my positive comments to their line managers. This has been a great help to our customers/callers since the connections and automated IVR's ingested in Nice in contact has been very effective. Unlike Avaya one-x which has been our previous application, Nice in contact has been very fast, smooth and reliable in terms of navigation and service. Once again, I utmost appreciate the development team who created this wonderful application and with that, this is my small token of gratitude to the company. Thank you all for your hard work, dedication, and continued support to all of us!
Easy experience!!
What do you like best about the product?
The easy of using the application. Simple instructions with great results! logging in is quick and the tool to pull up the Max interface is great. I have never had an issue with using this system and I have been using it for about 6 months now. This is one of the easiest things for me to use and open on a daily basis. There are about 10 or so apps that I use daily but this one by far is the quickest. I like the fact that I only had to enter my username and password 1 time, hit remember me and it is there for you the next time you log in. The easy to read tabs on the page are quick to find and easier to access.
What do you dislike about the product?
I have not experienced a downside from this application!
What problems is the product solving and how is that benefiting you?
The easy of using the application. Simple instructions with great results! logging in is quick and the tool to pull up the Max interface is great. I have never had an issue with using this system and I have been using it for about 6 months now. This is one of the easiest things for me to use and open on a daily basis. There are about 10 or so apps that I use daily but this one by far is the quickest. I like the fact that I only had to enter my username and password 1 time, hit remember me and it is there for you the next time you log in. The easy to read tabs on the page are quick to find and easier to access. I have not had any issues using this application. It is simple and effective.
Our Team is using NICE as our tool in taking calls (Inbound/Outbound). I love it!
What do you like best about the product?
NICE is a user-friendly tool. You can easily make calls. I really love it! For me this is the perfect tool in contacting our clients!
What do you dislike about the product?
I think for me if I have not use it for a while sometimes when someone calls me, They cannot hear me that well. Probably because of my Internet connection as well? What I notice as well is if that happens I need to clear my browser's cache , close my browser and relaunch it again. I think that is only the dislike that I can tell about NICE. With that being said, for me NICE is A+.
What problems is the product solving and how is that benefiting you?
Using NICE inContact makes me realize that it is not so hard to reach out with our clients. You can just dial their numbers if not yet registered and you can talk to them clearly. What I appreciate about NICE is that you can already reach or contact all the members of our team since it is already saved on NICE. I can also see the history of the calls that I made for example the date and time when I received the call as well as the time I make calls.
Recommendations to others considering the product:
The software is user friendly. I can make calls clearly aside from the fact that I am just using a browser to be able to login to NICE. I highly recommend NICE. Easy to use! I love it!
good easy to use
What do you like best about the product?
I get updates of the amount of DIALS I've made.
What do you dislike about the product?
I dislike having to accept an out bound call
What problems is the product solving and how is that benefiting you?
I can call a customer back using the call log.
Customer Service Representative
What do you like best about the product?
Reading, cooking, resale shopping, blogging
What do you dislike about the product?
The inefficiency of a program that does not allow you to do your job in an efficient manner.
What problems is the product solving and how is that benefiting you?
Logging in at the appropriate time, missed calls can be retrieved because of the numbers being displayed after a hang-up and the ability to monitor my progress
Recommendations to others considering the product:
If I owned my own business and decided to have a staff of customer services representatives fielding calls, yes I would use NICE to monitor the progress of each employee and their accurate attendance record.
Easy to use Platform
What do you like best about the product?
It is very easy to navigate. It does not require a lot of training to be able to use daily. easy to self guide your way through the program. Overall its a great system and has prevented a lot of headaches as a whole. Our previous system was constantly crashing or having outages causing many issues as a result. I like that is easy for any agent to quickly jump in and begin using the system also.
What do you dislike about the product?
System crashes and times out pretty often. I wish it was set up to auto-populate accounts in the OMS with the caller information. if you are just sitting in support status it also frequently times out and requires reloading. which ends up being a hassle. there is a lot of audio issues though also. we are constantly only getting one way audio and having to waste time repeatedly attempting to call more than once for both parties to be able to hear each other. Also have frequent issues or reports of calls just dropping shortly after connection.
What problems is the product solving and how is that benefiting you?
System crashes and times out pretty often, which it was set to auto pop customer information when the call comes in
Its clean and very functional
What do you like best about the product?
How easy it is to use and it has some of the best features for small call centers
What do you dislike about the product?
I will say it does have its bugs and tends to crash more often than it should.
What problems is the product solving and how is that benefiting you?
Its the best solution for our call center. I am able to track and mange the entire team from one place.
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