NICE CXone Mpower
NICEExternal reviews
1,716 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Communication at a touch!
What do you like best about the product?
As a new user, it has been extremely easy to learn and understand. Transitioning into daily use was a breeze
What do you dislike about the product?
Requires signing in a few times throughout the day which can be an inconvenience at times but overall not a deal breaker
What problems is the product solving and how is that benefiting you?
Solving productivity issues by keeping the team in touch, in real time to better understand the level of work flow needed to stay ahead
Working perfectly
What do you like best about the product?
The call quality is better than the other tools
What do you dislike about the product?
Sometimes it crashes to do unknown issues
What problems is the product solving and how is that benefiting you?
We are able to receive and make calls with one click
Recommendations to others considering the product:
It is easy to use, has non complicated tools
Outstanding
What do you like best about the product?
The way it handles calls and the ability to search them, plus we use it for feedback. A very reliable tool for call centers to do monitoring and provide feedback to our agents. Make reports from it and do our skeps for our agents. This app is good for all of us coaches, supervisors, agents, PDS, QA and all of our managements teams.
What do you dislike about the product?
Sometimes it is a little bit slow, but besides that all good and a very reliable app with minor improvements. Excellent tool for our usage daily and will be good to improve the loading time of the application.
What problems is the product solving and how is that benefiting you?
Escalation, feedback, monitoring, live monitoring, instant feedback. Many benefits for us in our daily routine and improving ourselves and our agents to grow as a company and improve personally. A perfect app for coaches, supervisors, agents.
Recommendations to others considering the product:
Very reliable tool, easy to use, fast, easy to do monitoring, and instant feedback. I will recommend an app for everyone that used it for all monitoring calls or do reports because it is easy to find the info we require to do the reports, escalation, provide feedback too.
it is a good platform it allows me to have a look on the available agents and supervisors.
What do you like best about the product?
its the way its easy to learn how to use it. you can use it to make inbound and outbound calls. you can use it as a simple agent and as a supervisor. i use it everyday and im very comfortable with it.
What do you dislike about the product?
i dont really have something i dislike instead of sometimes it has some technical issues and if they could only put the launch max in the same page as the incontact so they dont need to open it in a new folder. and also if they could make it more simple for the agents names.
What problems is the product solving and how is that benefiting you?
i received calls from customers help[ them and help other agents. See all the people who are available i can hear other agents calls when im on training when an agent needs help i can take over the call. you have plethora of options when you log in on in contact you can take personal time, lunch, break , outbound dialing, coaching, side by side with your supervisor and also disconnected of course.
Recommendations to others considering the product:
I dont really have any advices but Nice is very easy to use. but all you have to do is to be concentrated and its easy to learn how use it. you can receive calls, make calls you can use it as an auto dialer, you can use it as a contact center. As an user im really happy to use it because it really helps me. the last application didnt allow to be that comfortable.
inContact
What do you like best about the product?
inContact is very helpful in keeping in contact with my customers
What do you dislike about the product?
Sometimes incontact can crash and it causes issue while working in a call center
What problems is the product solving and how is that benefiting you?
Solve customers everyday internet issues, tv and phone
Recommendations to others considering the product:
It will take time to get use to how it works but it's not to hard to learn
Easy to navigate
What do you like best about the product?
It's very easy to navigate with all functionality and tools. I found Flexible Call Routing and HD Voice Quality is quite fascinating for me.
What do you dislike about the product?
It works best for me, still I haven't found any difficulties.
What problems is the product solving and how is that benefiting you?
I use NICE inContact in daily basis to provide support to our business clients.
Online navigation made easy
What do you like best about the product?
What I like best about Nice In Contact is how fast and responsive it is.
What do you dislike about the product?
What I dislike about Nice Incontact is it can slow down or crash sometimes,
What problems is the product solving and how is that benefiting you?
The biggest problem solved was being able the converse with customer's on different online platforms, using just one software.
Months of daily use | Ease of accessibility.
What do you like best about the product?
I have been using Nice contact for 6 months now, I like the simplistic and minimalism on the User interface. Hence I will appreciate the Ease of Accessibility. Since there are lesser options that require configuration before using the app (setup), I can easily log in and start working on the task at hand.
I have used other apps as well but would like to stick to this one. There are reporting capabilities in the console itself.
I followed the recently hosted interaction conference with Matthew McConaughey too.
I have used other apps as well but would like to stick to this one. There are reporting capabilities in the console itself.
I followed the recently hosted interaction conference with Matthew McConaughey too.
What do you dislike about the product?
Browser compatibility issues, across IE.
What problems is the product solving and how is that benefiting you?
I work in Technical Support and I have to use NICE daily for half of my working hours. I deal with customers all across the globe and I like the ease of dialing/ transferring/ making notes of the calls.
Recommendations to others considering the product:
Awesome product, easily configurable, and excellent ease of access.
Amazing and quick to learn how to use nothing complicated at all
What do you like best about the product?
Easy to use and love using it never a glitch or a issue
What do you dislike about the product?
This application is amazing nothing wrong with this application
What problems is the product solving and how is that benefiting you?
Getting in contact with people and getting work done fast
User Friendly and Easy to Use
What do you like best about the product?
WHat I find most helpful with InContact is that to navigate through the drop downs with designated portions for time keeping with my employer has always been a breeze and to be able to take calls with them either through my PC or fowarded to my cell its a simple process and I don't even need to download any back up programs to support it with my phone.
What do you dislike about the product?
It's rare that it ever occurs but there have been occasional issues where even with an ethernet connection sometimes the calls can be fuzzy but the issues are far and few inbetween.
What problems is the product solving and how is that benefiting you?
NICE helps eliminate any secondary time keeping programs and helps keep me from cluttering my pc system with unnecessary programs. IT also helps communicate remotely as far as my status is with work so that way there is a log of my activity while working remotely.
Recommendations to others considering the product:
This is great for keeping track of staff members especially in a high volume or work from home setting, also great for time keeping as it logs each sign in/out, as well as status such as scheduled/unscheduled breaks, training, meetings etc.
showing 551 - 560