NICE CXone Mpower
NICEExternal reviews
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convenient
What do you like best about the product?
i love incontact it's very simple to navigate. Helps keep in contact with patients, allows coworkers to transfer calls effectively to correct person without having to use number just a simple name search
What do you dislike about the product?
there is nothing i dislike about incontact
What problems is the product solving and how is that benefiting you?
we use incontact tom contact insurance companies to get authorization and we also use incontact to make sure our patients are getting proper care by doing follow up calls wellness check call and etc
Recommendations to others considering the product:
use this system very simple
Its great, never any issues.
What do you like best about the product?
Its easy to use, not complicated. It also easy to understand. A great way to get incontact with people. Id would much rather use NICE inContact than to use an actual phone. Whenever there is an issue they dont take minutes, hours, days to get to it and fix it. They are always hands on and get to the job very quickly and its very appreciated. If there's something wrong they get to it ASAP.
What do you dislike about the product?
Honestly I cant think of anything that i dislike. Its makes my job so much easier especially with the auto dialing or auto pick up. If i was to HAVE to pick something id dislike it would be the ring tones maybe lol thats about it though. EVery thing else is perfectly fine.
What problems is the product solving and how is that benefiting you?
Getting in contact with other people and companies easily. Being able to speak to people cleary and all the little things like putting them on hold ( if having to ) or if i need a bathroom break, or lunch etc etc. Those are definitely are appreciated because whenever we need a little break we have an option to use and click on to be able to take that break. Also if have a meeting we have an ption for that, also if we have to do a training we also have an potion for that. There's just so many things that we have to use if ever have to stop taking calls to do any of those things. If theres an option that is needed or an option that isnt there they wont hesitate to make it possible to have it there for us.
Recommendations to others considering the product:
I would advise to really take advantage of how easy you have it with NICE inContact. Also when being teached how to use NICE inContact to really pay attention because if not you wouldnt understand how to use it and it might seem all complicated to you.
Friendly user, not hard to get use to also i would recommended to all companies looking be better
What do you like best about the product?
how i can track my metrics, on rea time. also the way to transfer the call to another departments and how you can look a person by the group we are divided,
What do you dislike about the product?
sometimes incoming calls are not hang up properly, it is like you are finishing one call and the customer hungs up but you still have the other call so that it can affect your performance as an agent
What problems is the product solving and how is that benefiting you?
i can contact with everybody here on site and another site just in seconds, few clicks, all benefits helping when during the call making it easier
Recommendations to others considering the product:
bunch of reason, the most important, you will save time and you can track your agent
Daily Experience
What do you like best about the product?
I like the multi person communication, including warm and cold transfer along with three way calling has made my daily goal easier to achieve. I use Nice throughout my entire day making and receiving calls so it is an important part of my everyday. I appreciate the quickness as wells as the labeled unavailable options that keep a clear communication between my superiors and myself at a simple glance.
What do you dislike about the product?
N/A. There is nothing that I have to found to dislike
What problems is the product solving and how is that benefiting you?
I have realized being able to use Nice for multi person communication, including warm and cold transfer along with three way calling has made my daily goal easier to achieve
Recommendations to others considering the product:
n/a
Great training resource
What do you like best about the product?
As a trainer for new hire employees, who are now all remote, this is a great tool to be able to monitor call volume and new agent statistics. I also like how customizable the dashboard is so I can set it up to only see what it relevant to me.
What do you dislike about the product?
Have been using this program for about a month now, snd so far I have not really found anything to dislike.
What problems is the product solving and how is that benefiting you?
Seeing exactly where phone agents are needed in real time and being able to make adjustments to the individual queues as needed.
Best softphone service in the world!
What do you like best about the product?
I like how easy it is to make calls and recieve them
What do you dislike about the product?
sometimes the website doesnt load properly.
What problems is the product solving and how is that benefiting you?
The problems i'm solving is taking calls
AMAZING Conference
What do you like best about the product?
I loved the entire Interactions and how even though virutal I had the opportunity to meet so many different people.
What do you dislike about the product?
It was soo good I wish the conference could have been longer perhaps 3 days.
What problems is the product solving and how is that benefiting you?
NICE Incontact is helping me as a customer service representative to take calls with ease and quickly resolve issues with my callers.
NICE inContact
What do you like best about the product?
The product is seamless, scalable, and portable. I like the ease of use for agents and supervisors. The product is also available in many environments across many devices. Users learn to navigate the system quickly and adapt to the call flow with little interruptions. The uptivity is a huge plus in environments where it is critical to remain connected.
The VCC solution provides the capability to login anywhere as long as the user has a device that is connected to the Internet.
The VCC solution provides the capability to login anywhere as long as the user has a device that is connected to the Internet.
What do you dislike about the product?
There aren't many things about the product that I don't like. If I had to talk about a specific aspect that I like least, it would be the workforce management piece. The product is clunky and not very user friendly. The background work is harder to use.
What problems is the product solving and how is that benefiting you?
This product provides seamless agent interactions with customers located all over the world. We are able to offer options such as callback, voicemail, email, and chat all in one solution. The omnichannel capability and skilled-based routing allow for a great customer experience no matter which medium they choose.
Recommendations to others considering the product:
Understand what you are looking for in a cloud-based product and utilize the tools. Make sure you have enough support to handle the different elements of the products.
very enlightening
What do you like best about the product?
what i like the best is the information it provides you
What do you dislike about the product?
i dislike the issues you have with it going in and out
What problems is the product solving and how is that benefiting you?
helps keep things in order
Recommendations to others considering the product:
It is a great product it does help with the call flow and keeping it organized
Nice is excellent and the support is very fast
What do you like best about the product?
The phone system is almost flawless and when a issue comes up it is fixed quickly
What do you dislike about the product?
SOMETIMES IT HAS SYSTEM ISSUES BUT THE STAFF ARE QUICK TO HELP WHEN THIS HAPPENS
What problems is the product solving and how is that benefiting you?
the phone system allows a flawless conatct with custoemrs
Recommendations to others considering the product:
I WOULD JUMP AT THE CHANCE TO USE THE SOFTWARE
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