NICE CXone Mpower
NICEExternal reviews
1,716 reviews
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Really like the way In contact work, really friendly and simple to use it
What do you like best about the product?
Friendly to use and have many options and charts to choose the information you need.
What do you dislike about the product?
Sometimes it has issues to log in and the way you need to connect agent every time to make a call.
What problems is the product solving and how is that benefiting you?
The reports about calls and available time with the team is great.
Awesome product for Call centers
What do you like best about the product?
I love the fact that when you gain numbers they automatically showup in a list of potential conttaacts
What do you dislike about the product?
I do dislike that you have to submit a ticket when you no longer own a number to get the Potential contacts removed instead of the numbers neing removed automatically.
What problems is the product solving and how is that benefiting you?
I am able to record calls as well as have many people answer calls for a particular line.
Recommendations to others considering the product:
THIS IS A NICE PLATFORM. IT IS NICE AS THEY DO ALSO PROVIDE RECORDINGS.
Easy to access and understand
What do you like best about the product?
I like that it is an easy layout the way that things are explained is simple to understand
What do you dislike about the product?
one problem that I have is I wish it had more options for settings
What problems is the product solving and how is that benefiting you?
I am solving figuring out my calling structure and the benefits are having fast access
Recommendations to others considering the product:
Take it slow while learning and learn all the tips and tricks!
EASy to use Tool. GReat results! I couldn't live without this application
What do you like best about the product?
Easy to use applications, It s fast and efficient
What do you dislike about the product?
EASy to use Tool. GReat results! I couldn't live without this application I have no dislikes.
What problems is the product solving and how is that benefiting you?
I have not had problems - compared to other applications it is most efficient/
Recommendations to others considering the product:
N/A
Love NICE! Great for our team
What do you like best about the product?
What I enjoy the most about NICE is being able to show my call volume so I know when I need more agents to log in.
What do you dislike about the product?
For me the only down side I have with NICE is that when I have too much going on it can lag but its like .2 second lag.
What problems is the product solving and how is that benefiting you?
My company switched to this platform because its reliable. My agents no longer have to do things manually when we have a caller because NICE does everything we need.
Recommendations to others considering the product:
NICE gives you the opportunity to manage a lot of things at once.
Consistent and Versatile
What do you like best about the product?
What I like best about nice is how it simplifies my job with it's ease of executing and maneuvering during my work flow. NICE allows me to dial, manage calls, access phone books, place people on hold, do conferences, schedule call backs, and more. The software is versatile, easy to use, and well organized. I have always felt like it makes my job more seamless and natural. I don't ever need to spend time getting the software to work. The NICE team is also very quick to respond if there are ever any outages.
What do you dislike about the product?
I don't dislike anything about Nice. If I could make a recommendation, it may be to just add more cosmetic customization options for a different look.
What problems is the product solving and how is that benefiting you?
The problem i'm solving in with NICE is the all the calling is done within a software that is very simple and easy to use. The main benefits I've realized are the call management tools, which are very helpful. Nice also allows for coworkers, supervisors, and managers communicate call reviews, schedules, and more.
Recommendations to others considering the product:
Easy to use and has a lot of versatile functions.
Seamless phone system for multiple users
What do you like best about the product?
I like that it has a virtual queue that we can see who would be next to receive a call. I also like that it has many options to chose for your availability status.
What do you dislike about the product?
Sometimes it drops calls, or puts us on refused. We have to shut down the program and computer in order to fix it, and sometimes it doesn't work
What problems is the product solving and how is that benefiting you?
allowing multiple users to work together, increasing our calls answered volume, ease of working from home.
Very NICE Tool
What do you like best about the product?
I like that everything is in one spot. Quick access to everything that needed.
What do you dislike about the product?
Not enough skins or color schemes to choose from.
What problems is the product solving and how is that benefiting you?
I use the software for chat assistance and a great that I'm able to receive chats side by side and to access quickly.
Recommendations to others considering the product:
I would say it will make your work-life so much easier.
The best
What do you like best about the product?
It is very thorough and straight to the point. Anyone can use it
What do you dislike about the product?
There is not really anything that I don't like
What problems is the product solving and how is that benefiting you?
I have no problems with the system at all
Recommendations to others considering the product:
Do not over think when using this. It is very simple and very easy to use. I have no problems and I use NICE 5 sometimes 6 days per week
Quick straightforward experience and clear call quality
What do you like best about the product?
Audio quality and i havent had any issues with calls disconnecting
What do you dislike about the product?
there is currently nothing that i dislike about this application
What problems is the product solving and how is that benefiting you?
I am helping coaches and clients who are optavia clients.
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