NICE CXone Mpower
NICEExternal reviews
1,716 reviews
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LiveVox Jeff
What do you like best about the product?
Agents are able to process calls quickly. Reports are easy to create. Compliance comfort level is very satifyin
What do you dislike about the product?
Not able to use Computer to make calls, we continue to use Desk Phone to make calls.
What problems is the product solving and how is that benefiting you?
New Regulations are easy to manage. SIQ very helpful with identifying possible issues.
Scalable Reliable and Effective
What do you like best about the product?
Right now its almost fully automated and very little human interaction to build and launch jobs daily. We are always on the latest version, with constant improvements and advancments.
What do you dislike about the product?
There is very little to dislike. In the last 4 years I can only think of 2 times where there was more than 10 - 15 minutes of down time. Help is always just an email away.
What problems is the product solving and how is that benefiting you?
We are solving for efficiency and effectivness, LiveVox allows us to meet our members where they are and in the channel they prefer to be communicated in. Its a great tool and a true Omni Channel solution.
Recommendations to others considering the product:
It is a great scalable, repeatable, easy to use platform. DID I MENTION HCI?
It was very nice experience to work with Nice CXone and Max
What do you like best about the product?
We will get all the required information regarding work details. We will check here employee details and your work performance as well. Totally it was nice and good
What do you dislike about the product?
Nothing. It was all good, but sometimes the technical glitch will happen and after that we need to start from
What problems is the product solving and how is that benefiting you?
I will use this in my organization to chat with the live customers. It was very useful. No debugs or hangups. We will see all data there it self. It will usually work with VCC software
Easy to use
What do you like best about the product?
The interface is simple and easy to navigate. The colours contrast nicely
What do you dislike about the product?
It kicks you out multiple times a day gets stuck in disposition all the time and sometimes crashes mid
Call
Call
What problems is the product solving and how is that benefiting you?
I am able to go back and listen to my call which helps if a customers number is incorrect on their profile. I can now go back and see what number they called on
Recommendations to others considering the product:
Take time to learn the technology it has
An excellent experience.
What do you like best about the product?
The interface seems to be so easy to handle.
What do you dislike about the product?
That some times when the internet is running slow, It will crash the calls.
What problems is the product solving and how is that benefiting you?
Easier to handle.
Wonderful program
What do you like best about the product?
Easy to find information and organized!!
What do you dislike about the product?
I like every feature, especially schedule.
What problems is the product solving and how is that benefiting you?
Finding my work schedule.
One the best source for Dialer and Managing Team
What do you like best about the product?
The best I like is the Dialer and the Prebuilt Reports. I'm using InContact and IEX. It's very comprehensive and user-friendly as compared to other softwares available.
What do you dislike about the product?
Call Recorded should have longer validity to listen and download in Contact History. The call recorded should have been evaluated automatically.
What problems is the product solving and how is that benefiting you?
Live Monitoring on Teams activity on InContact. I am fetching different reports related to calls and action on InContact. It has helped me to improve teams performance.
Easy to use
What do you like best about the product?
The ease of navigation between the multiple dealerships I work with. The features are pretty self-explanatory. I would recommend this platform to anyone who works with dealerships daily.
What do you dislike about the product?
Mostly dislike how it often crashes when I take a break. I come back and the agent has crashed. This is a little aggravating when I have a certain time to clock in.
What problems is the product solving and how is that benefiting you?
Solving the difficulty of navigating between platforms of dealerships is a big help with NICE CXone. The benefits probably keep the company from spending more money on multiple platforms.
Nice Review
What do you like best about the product?
easy of use of app and how easy it is to navigate to check my schedule breaks and other important information
What do you dislike about the product?
I can't change the time interval between time out sessions
What problems is the product solving and how is that benefiting you?
I can check on my evaluations, my coaching, my schedule, my assessments, and more
I work in a call center and use this program
What do you like best about the product?
I don't have to use my phone number to take calls. The program uses a handy feature with two tones before a call is connected, so that you have a moment to prepare.
What do you dislike about the product?
You cannot put conference calls on hold. I have to connect callers to interpreters very often, and end up receiving a large amount of dead air in my calls due to that inability.
What problems is the product solving and how is that benefiting you?
I work remotely, so VCC is the program we use for taking calls. We don't ever get complaints about our operating system and, your interface is smooth and easy to use.
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