NICE CXone Mpower
NICEExternal reviews
1,715 reviews
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External reviews are not included in the AWS star rating for the product.
Easy to use and to understand, beginner friendly widget.
What do you like best about the product?
Practical, minimal, easy of use, a great feature to connect everyone, and of course WFO friendly.
What do you dislike about the product?
A bit too crowded. All information is packed in that tiny windows when trying to do something besides calls.
What problems is the product solving and how is that benefiting you?
By using the widget we fasten the process of helping those in need.
Recommendations to others considering the product:
Don't be afraid to pick up the phone, with NICE CXone, you only talk and the widget does the rest! Wonderfull!!!
Easy to use platform with superior product and customer service support!
What do you like best about the product?
The LiveVox interface is one of the most simple I have experienced in my years of using dialer equipment. Their account support is a step above the rest!
What do you dislike about the product?
At times it seems upgrade changes are moving too quickly to maintain solid integrity of the platform
What problems is the product solving and how is that benefiting you?
LiveVox's Analytics suite and AI integrations have allowed a more efficient and quality customer experience. We now have tools to improve and meet Client SLA's.
Vice President of Workforce Management
What do you like best about the product?
The technical account team is amazing and goes out of their way to find solutions for our business problems. The product also continues to evolve and is keeping pace with industry trends.
What do you dislike about the product?
They continue to refine and modify reporting which will solve my pain points.
What problems is the product solving and how is that benefiting you?
Livevox has helped improve our agent and customer experience while reducing our costs.
IC System
What do you like best about the product?
All of the data that is provided to us. I also really enjoy seeing all of the new technology that we are going to start using in 2022. How easy the platform is to use in general.
What do you dislike about the product?
Right now the only thing i dislike about Livevox is the bill :)
What problems is the product solving and how is that benefiting you?
We are solving Reg F and how we are going to utilize the platform in the future for texting email etc... and having this technology keep us ahead of our competition.
My LiveVox Experience
What do you like best about the product?
In my five years of experience working with LiveVox, my favorite part is how user-friendly their GUI is. Campaigns are easy to build, and the way they are created from the dialer file is easy to understand. In addition, they have beneficial features for analysis of dialing and offer a high level of control over the day-to-day processes.
What do you dislike about the product?
In my experience, the area where LiveVox could improve the most is in their support department. It can be a struggle to communicate with their support department who seem to lack attentiveness to the issue at hand.
What problems is the product solving and how is that benefiting you?
Very often, I use their reporting tools to solve problems that come up. These can range from finding opportunities for improvement to offering evidence to management when issues arise.
Great
What do you like best about the product?
we just switched to this and its been great. very user-friendly. It's been easy to get used to, and we haven't had any issues with it. I also like that you can see your team's statuses and reports etc
What do you dislike about the product?
i don't really dislike anything about it. Its been easy, good change, and no issues with it. we have no complaints and our managers really like it as well. We're happy!
What problems is the product solving and how is that benefiting you?
we started a new phone system, we're bettering our business processes, upgrading to newer technologies, and we really like it so far. we've only used it for a few months so far
Decent Product
What do you like best about the product?
The product is simple to use and easy to manage.
What do you dislike about the product?
It isn't as reliable as I would like it to be. sometimes it crashes and does not work.
What problems is the product solving and how is that benefiting you?
It's a good way to keep in touch with contacts.
It was smooth and helpful.
What do you like best about the product?
It allows us to change the color of the interface
What do you dislike about the product?
Some of the features are not working. Like after blue prompt
What problems is the product solving and how is that benefiting you?
The scheduled training/coaching. It allows us to log an activity.
Recommendations to others considering the product:
I would recommend Nice to my colleague because it's easy to use and helpful to everyone. It has a lot of features that helps us to do our job efficient.
New Update not the best but overall works well.
What do you like best about the product?
I like the ease of use when making calls via MAX
What do you dislike about the product?
The newest update has made it more difficult to navigate to the options I typically use as a supervisor.
What problems is the product solving and how is that benefiting you?
Having remote agents NICE is easily accessed by remote agents is very helpful.
CMC Review
What do you like best about the product?
Multichannel solutions are an upside. Having a good account manager is awesome!
What do you dislike about the product?
Support process is very clunky and requires a lot of intervention on our part.
What problems is the product solving and how is that benefiting you?
We were able to blend inbound/outbound services to help solve for a large abandonment rate and this resulted in less complaints from patients and clients. We were able to solve for PCI compliance with secure payment capture.
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