NICE CXone Mpower
NICEExternal reviews
1,716 reviews
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works great!
What do you like best about the product?
I like the way we get calls—one of the best systems I've used.
What do you dislike about the product?
I haven't found anything yet that I don't like at this point.
What problems is the product solving and how is that benefiting you?
ordering products for inbound calls
Benefits of Use
What do you like best about the product?
Well the whole tool is comfortable and easy to use everything is well distributed and I never had a hard time at using it, I've never used a tool like this one. As for now I'm really happy with it.
What do you dislike about the product?
Well sometimes it crashes a lot which is not that common but when happens it's a little unlucky because I have to report the issue in case is affecting a lot my productivity
What problems is the product solving and how is that benefiting you?
Well it's a really useful tool, I've never struggled to find any option, I guess is friendly to every user and everyone can find out easily how to use it without help.
Recommendations to others considering the product:
Go ahead and try it!
organized and professional
What do you like best about the product?
Everything is great.I love this platform. It's organized and professional
What do you dislike about the product?
There is nothing to dislike. I love this platform. It's organized and professional
What problems is the product solving and how is that benefiting you?
I am solving the safety precautions for covid. There are lots of people infected and they need us.
positive
What do you like best about the product?
how it's integrated into salesforce. I like to
What do you dislike about the product?
it's buggy from time to time and sometimes needs to be refreshed
What problems is the product solving and how is that benefiting you?
I'm solving communication issues and benefiting from its integration with salesforce to perform my job in one place
Recommendations to others considering the product:
it's easy to integrate and use
Awesome!
What do you like best about the product?
I am able to also chat with the sales reps through incontact which is more organized
What do you dislike about the product?
everything works great thus far, no issues.
What problems is the product solving and how is that benefiting you?
we mainly are able to communicate with the sales reps while they are also on incoming sales calls, benefits are more organized and it does not freeze like google chat.
really great interface
What do you like best about the product?
The expedient login capability. The ease of going available to aux and back to available. The ease and comfort in managing between organizations with the omnichannel routing.
What do you dislike about the product?
I cannot readily say there are any features about NICE CXone that I dislike. It is a very simple and concise interface.
What problems is the product solving and how is that benefiting you?
The ease and comfort in maneuvering between omni channels makes the system a great time management investment
and definitely increases productivity and also is key in my business performing better
and definitely increases productivity and also is key in my business performing better
CXone
What do you like best about the product?
simple and convienient. User friendly interface.
What do you dislike about the product?
Need to log in via office 365 and does not have standalone exe
What problems is the product solving and how is that benefiting you?
1 device for all
Recommendations to others considering the product:
Download and try out CXone
Nice and Comfortable
What do you like best about the product?
Comfortable system to develop ourself at working, everything is distributed perfectly so it's smooth and easy to use, not hard to find the tools and everything I need
What do you dislike about the product?
Sometimes it gets really slow or maybe crashes for a few minutes buts rarely happens which is positive and i wouldn't say it's that bad but sometimes you need to be quick.
What problems is the product solving and how is that benefiting you?
Providing every kind of service to give the best attention to members gets worth using NICE CXone because it also provides a lot more productivity and performance.
Nice Review
What do you like best about the product?
It is very easy to use. Especially since they have added the scheduling aspect to the system.
What do you dislike about the product?
Honestly the only thing i dont like is that some calls it takes a while for the information to pop up, so sometimes youre already talking to a client without having the name first
What problems is the product solving and how is that benefiting you?
The scheduling problems i was having have been solved. I can do it right on my computer without even having to place a client on hold
Good experience
What do you like best about the product?
Very user-friendly when you upload contacts.
What do you dislike about the product?
It does not normally saves the last page where you were working before.
What problems is the product solving and how is that benefiting you?
The scripting piece is easy and upload contacts even more.
Recommendations to others considering the product:
Give a try, it is easy to manage and beneficial for all levels in company.
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