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Lithium review
What do you like best about the product?
The software is interesting, it allows direct connection through social channels and action from the users feedback and ideas, The response and engagement on social networks can be vital for the business needs. Ideas crouwdsoursing and ideas can be achieve and shared together.
What do you dislike about the product?
I didnot come across any negative feedback and experiences while using this software.
What problems is the product solving and how is that benefiting you?
The software helps with fast social engagement and it helps to increase the fan base and to share ideas and learn from each other.
Recommendations to others considering the product:
I would recommend others to try using this product and see if it meets the business requirements and it might be helpful with some modern needs.
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A five year user....
What do you like best about the product?
We've had our ups and downs with Lithium. I can 100% say that they are GREAT people and are willing to do just about anything to make the system work for your needs.
Our account management team is awesome. They check in regularly, work around our schedules (which sometimes means getting up at 3am) and are often seen going above and beyond to solve issues. We've had more than one situation where they have had to complete the same presentation for us and then again for our management team and they never complain.
Their yearly conference is known to be fun and helpful for anyone who attends. The Lithium team is often encouraging attendance by helping with discounts or extra little meetings to make it worth the trip.
Our account management team is awesome. They check in regularly, work around our schedules (which sometimes means getting up at 3am) and are often seen going above and beyond to solve issues. We've had more than one situation where they have had to complete the same presentation for us and then again for our management team and they never complain.
Their yearly conference is known to be fun and helpful for anyone who attends. The Lithium team is often encouraging attendance by helping with discounts or extra little meetings to make it worth the trip.
What do you dislike about the product?
Depending on your needs it can be a little limiting. As a company we use some of the software in a different way...and we know that. With how we're using it we're unable to run the reporting we need and so we've had to use workarounds.
Just like any software there are bugs occasionally. I wouldn't say they are frequent and urgent (if they are they get fixed.....FAST!) but they happen.
Just like any software there are bugs occasionally. I wouldn't say they are frequent and urgent (if they are they get fixed.....FAST!) but they happen.
What problems is the product solving and how is that benefiting you?
We use this for an online Community. We've struggled with having customers connect with other customers and this gives us the platform to do this. The knowledge and experience the Lithium team provides is world class. I would have no idea how to be successful without them.
Recommendations to others considering the product:
Let them meet with you. Their people are so helpful and educated in what their options are -- reading about it online is no where close.
Social network managment
What do you like best about the product?
Everything is laid out simple so you don't gotta dig around
What do you dislike about the product?
Sometimes it gets crumblesome to find the right results
What problems is the product solving and how is that benefiting you?
Usually what type of people are interested in a service. We've realized we have a wide range of people that enjoy it.
#1 SOCIAL PLATFORM
What do you like best about the product?
Easy to use and understand! All-in-one platform!
What do you dislike about the product?
I haven't found anything I do not like about it.
What problems is the product solving and how is that benefiting you?
All-in-one aspect is what simplifies my problems. I can have all of my social channels right in front of me.
Straight forward, very customer friendly.
What do you like best about the product?
I love the simplicity of this product. It's not like quickbooks where it takes some previous accounting knowledge to understand the simple processes of how the application works. It helps provide communication internally within a company and externally which is vital. Incorporating google was also a great plus.
What do you dislike about the product?
Some of the products can be a tad bit expensive.. it's justifiable once the product has been tried and you realize what you're really paying for is worth every penny.
What problems is the product solving and how is that benefiting you?
The problems we solved were mainly communication with potential customers and previous customers.
Recommendations to others considering the product:
Make it a one stop shop for pricing.. charging extra for extra features seems a little sneaky. Or possibly offer different versions of this product aimed towards certain companies with different communication requirements.
A complete community experience
What do you like best about the product?
Great integration between forums and knowledge base. You can easily turn a great forum post into a KB article that helps the community forever. There are also a lot of great features like accepting an answer as a solution, giving out kudos, and things like badges.
Lithium lets you leverage your community to easily crowd source supplemental support and guides for your other users.
Lithium lets you leverage your community to easily crowd source supplemental support and guides for your other users.
What do you dislike about the product?
There are less expensive solutions for sure.
What problems is the product solving and how is that benefiting you?
If you don't host your own forums/KB/wiki, your community will either do it for you in a place you can't control and some users will never find/trust, or your community will be too small to even matter.
Lithium is a great package that gives you all the tools you need to build a community. Rather than having long forum threads where a question is asked at the start and then maybe answered 20 of 30 pages in and never found again, you can mark that post as a solution and anyone else that finds the thread can jump right there. If someone posts a good guide, or even something close, it can be turned into a Knowledge Base article for everyone. If someone is just helpful, you can give them a bit of kudos to know they are appreciated.
You can also set who is able to do a lot of that stuff, whether just the general community or specific community managers or what.
Lithium is a great package that gives you all the tools you need to build a community. Rather than having long forum threads where a question is asked at the start and then maybe answered 20 of 30 pages in and never found again, you can mark that post as a solution and anyone else that finds the thread can jump right there. If someone posts a good guide, or even something close, it can be turned into a Knowledge Base article for everyone. If someone is just helpful, you can give them a bit of kudos to know they are appreciated.
You can also set who is able to do a lot of that stuff, whether just the general community or specific community managers or what.
Recommendations to others considering the product:
Definitely give it a look.
Very good community building
What do you like best about the product?
I love that it seamlessly incorporates social and community building on websites. It really connects the consumer with other like minded consumers and tries to build awareness, discussion and information around the product.
What do you dislike about the product?
I dislike the name. Lithium, but other than that I do not dislike a thing. The only thing I would change is the easiness of use. Figuring out the product is not fun.
What problems is the product solving and how is that benefiting you?
Turning brands into topics is the most important part of using Lithium. I absolutely thing that is the most important part of the product. Other than that is the easiness of communications and replying to the consumer.
Recommendations to others considering the product:
If you want to turn a user base into evangelist consumers with true and unmoderated conversation, this is for you!
Good community platform
What do you like best about the product?
Easy to use and reliable. Great for communication with costumers and building strong community around brand. Integration with social networks with great organization of them. Monitoring and filtering conversations, good insights and control over whats going on and prioritizing answers according to their nature.
What do you dislike about the product?
From beginning of whole idea we started with Lithium and we are still on. Maybe its bit pricey.
What problems is the product solving and how is that benefiting you?
Costumer support and communication in our case are mostly on forums. Its user friendly tool.
Recommendations to others considering the product:
If you wanna improve relation between costumers and brand/company this is right tool for that.
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