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Great Platform
What do you like best about the product?
It helps in finding the right product and was very smooth, liked it.
What do you dislike about the product?
Nothing much to share, it was smooth and I really like it.
What problems is the product solving and how is that benefiting you?
Used for marketing purpose
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The best monitoring tool for social media management.
What do you like best about the product?
I was doing freelancing for one my friends, he has his own business and he was creative director over there. After a research to manage their social media channel, I got to know about Khoros, and we started using one of the feature, which is Social Median Management. To be honest, posting a content across many of us social channel was really less time consuming. And also we used schedule our posting time. Another thing was tracking the comments on the contents and mentions too.
What do you dislike about the product?
So far, as we have very small group of people, we found it as a somewhat expensive. And documentation should be more clear and concise. Because, no one wants to spend more time to learn the new platform. Overall I found it as a good platform.
What problems is the product solving and how is that benefiting you?
As I discussed, managing social media is easy than what appointing a people. We could now manage our content delivery across multiple social accounts. So far, we're using this feature only.
Powerful platform for Social Media Talks
What do you like best about the product?
Great platform to involve different stakeholders within the company it also offers user friendly operation with the flexibility to incorporate additional features tailored to your requirements making it suitable for both basic and advanced social media automation needs.
What do you dislike about the product?
It should improve their interface and customer support as we are not getting the fastest solutions from the technology support team.
What problems is the product solving and how is that benefiting you?
Khadoos social marketing helps our organisation with a social strategic services and it bridges the gap to communicate with end customer stakeholders through social media. And using social media we can collect monitor and analyse the customer interaction in market trends in real time so that we do branding and marketing accordingly.
Khoros Service and its ai powered solution is exceptional.
What do you like best about the product?
Khoros Service and its ai powered solution is exceptional.Management of the Social media marketing at such a huge level was a plus. Also, Its Ease of implementation.
What do you dislike about the product?
Khoros Customer Support could be improved.
What problems is the product solving and how is that benefiting you?
Enabling us to serve our customers on their preferred Digital Channels, reducing costs and increasing customer satisfaction and revenue.
The experience is great, and awesome!
What do you like best about the product?
I like how Khoros, and would definitely recommend it to a colleague or friend who is in the same industry as I am, which is Customer Experience. I like how it's easier to connect with customers and understand how the system works, not just for the leadership, but for our employees in general. Even though there is a huge learning curve, it's really great to navigate when you're used to it or done with familiarizing it.
What do you dislike about the product?
Although the updates are helpful, sudden changes can make some processes glitchy or slow, which can affect the handling time for each customer.
What problems is the product solving and how is that benefiting you?
Khoros is helping us when it comes to customer relations, and track the progress of our productivity and overall satisfaction from our customers.
One of the best tools to manage customer engagement!
What do you like best about the product?
I really like it being an all-around tool, as you can reach customers across several channels. Easy to use even a new user can easily navigate it, and their calendar feature is very enjoyable!
What do you dislike about the product?
Sometimes it is laggy, especially with pictures, but everything works perfectly fine!
What problems is the product solving and how is that benefiting you?
We can solve Customer-related problems and inquiries! It really made our work or task easy and organized.
A good tool
What do you like best about the product?
A little confusing for beginners, but you will get used to it. It also has a lot of helpful features that you can use.
What do you dislike about the product?
Khoros is a little expensive but if you have the budget, then I suggest to use Khoros.
What problems is the product solving and how is that benefiting you?
Khoros easily let's us connect with our customers and even non-customers through our social media platform.
Best Enterprise Social Care Platform on the market
What do you like best about the product?
Khoros (as a company) focuses heavily on the enterprise user experience in all their platforms. The customizable backend setup and how that flows into the front-end agent workflow is brilliant. Most of all, their onboarding and initial setup sessions are very helpful.
What do you dislike about the product?
If I had to change anything, it would just be the granularity of the tagging in analytics. It'll be lovely to have a filtering system that allows you to properly deep-dive and compare all the tagging options. Other than that, it is a good platform overall.
What problems is the product solving and how is that benefiting you?
It allows agents to focus on real customer issues and build out quality customer profiles.
Khoros is absolutely amazing!
What do you like best about the product?
Helps me in simplifing customer product exerience and engagement! Easy to understand and very effective in brand awareness! The best, best, best!
What do you dislike about the product?
The reporting section lags a bit and sometimes notifications are duplicates.
What problems is the product solving and how is that benefiting you?
It is an amazing platform for educating customers about social media management or any specific product. The platform is very interactive and I enjoy working on it!
Quick Access & Community
What do you like best about the product?
Users can quickly discover what they need because the profile information is readily available. To provide users with accurate information, there are many ticket closure explanations. its simple to communicate with people and receive prompt responses, which fosters a sense of community.
What do you dislike about the product?
When you cant change the notes youve put to a ticket, its challenging. When many notes are required for a single ticket, this can result in disorganised and muddled information. To make it clearer for agents, the Notes feature should also be made more visible on the users profile panel.
What problems is the product solving and how is that benefiting you?
Traditional help centre interactions are no longer necessary thanks to Khoros Communities, which also allows for quick problem solutions. It promotes an interesting online community where users can interact, get quick answers, and form bonds with people who share their interests. This platform is a great option because it offers individualised service and encourages user-to-user interactions.
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