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Khoros Digital First Customer Engagement Platform

Khoros- Digital 1st Engagement Platform | 1

Reviews from AWS Marketplace

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External reviews

38 reviews
from G2

External reviews are not included in the AWS star rating for the product.

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    Mohamed S.

Is ok but not for telecom companies

  • June 16, 2018
  • Review provided by G2

What do you like best about the product?
Lithium is ok in kind of moderation and the interface isn’t bad
What do you dislike about the product?
The listening part isn’t that good and the sentiment analysis for the Arabic isn’t accurate
What problems is the product solving and how is that benefiting you?
Managing more than one account

    Motion Pictures and Film

Good but needs updates.

  • March 09, 2018
  • Review provided by G2

What do you like best about the product?
I like how easy it was to
Use but it could definitely run smoother.
What do you dislike about the product?
It runs a little slow but it definitely gets the job done.
What problems is the product solving and how is that benefiting you?
Getting my brand out more and I realized that if you do it the correct way it works.

    Telecommunications

Amazing social media management platform

  • December 28, 2017
  • Review verified by G2

What do you like best about the product?
There are so many options for data reporting making things incredibly easy to see trends and track agent performance.
What do you dislike about the product?
Auto-assigning tickets is not integrated as of yet. Additionally, it’s difficult to navigate through closed tickets.
What problems is the product solving and how is that benefiting you?
Seeing trends is making things very clear in regards to what we need to do to improve and grow business.
Recommendations to others considering the product:
I would definitely recommend other companies who want to significantly improve their social media presence utilize Lithium’s services.

    Stephen P.

Decent with room to improve

  • October 24, 2017
  • Review provided by G2

What do you like best about the product?
Being able to sort categories and refine searches.
What do you dislike about the product?
Unclear rating system: would like to see a net score for each at the top. Also, being able to go to the platform from the page.
What problems is the product solving and how is that benefiting you?
Finding a platform that has all the items we have currently but with a better user experience and continual improvements.

    Design

Work In Progress

  • October 20, 2017
  • Review provided by G2

What do you like best about the product?
Helpful emails with tips/updates in social media management
What do you dislike about the product?
Not as easy to navigate as most sites - would love to have more features. It’s just not as a seamless as an experience when compared to social media mgmt sites like Co schedule or Hootsuite.
What problems is the product solving and how is that benefiting you?
Haven’t noticed many benefits so far.

    Melissa K. H.

Lithium Review

  • January 11, 2017
  • Review provided by G2

What do you like best about the product?
The ability to catalogue what conversations one has had with a particular user in the past. The ability to collaborate with a team in one view is also very helpful.
What do you dislike about the product?
The user interface isn't the best design, though it is more sophisticated than many other planning tools.
What problems is the product solving and how is that benefiting you?
Communicating with clients and social media users in one collective space. Lithium has been helpful in organizing these communications.
Recommendations to others considering the product:
This program is a great choice for enterprise companies who need to have multiple people/teams in the software for collaboration purposes. It is also helpful for accounts that have a lot of regular communications with the same users.

    Consumer Services

Fantastic product, great experience

  • October 18, 2016
  • Review verified by G2

What do you like best about the product?
My customers are on social media sharing their experiences and I need to have the power to create a trusted connection with them. Lithium allows me to do that.
What do you dislike about the product?
It's difficult to use, too much tech speak.
What problems is the product solving and how is that benefiting you?
I have satisfied customers and that means my business is profiting.
Recommendations to others considering the product:
Stick with it, even if you're confused at first, it's totally worth it

    Ivan M.

Lithium review

  • June 05, 2016
  • Review verified by G2

What do you like best about the product?
The software is interesting, it allows direct connection through social channels and action from the users feedback and ideas, The response and engagement on social networks can be vital for the business needs. Ideas crouwdsoursing and ideas can be achieve and shared together.
What do you dislike about the product?
I didnot come across any negative feedback and experiences while using this software.
What problems is the product solving and how is that benefiting you?
The software helps with fast social engagement and it helps to increase the fan base and to share ideas and learn from each other.
Recommendations to others considering the product:
I would recommend others to try using this product and see if it meets the business requirements and it might be helpful with some modern needs.

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