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Smooth and seamless
What do you like best about the product?
The social sentiment tools help my team analyse the user's journey from negative to positive, and this allows us to form better responses.
What do you dislike about the product?
Khoros adds a "external response" tag even if we have responded through KC.
What problems is the product solving and how is that benefiting you?
My team monitors social media channels such as Twitter, Facebook, Linkedin, Reddit and Khoros helps us streamline comms from all these channels into one suite. The analytics dashboard gives us key insights into the trends of user issues.
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Got fascinating features with lot more customizations features
What do you like best about the product?
The way the community portal is built and UI
What do you dislike about the product?
It has more room for customization for user interactions.
What problems is the product solving and how is that benefiting you?
The entire community: both end users and internal employees heavily use this Khoros platform to interact day in and day out on software products.
Great tool but still has some opportunities to improve
What do you like best about the product?
Learn best practices and ideas you can use
What do you dislike about the product?
I don't think there is anything that I dislike about it.
What problems is the product solving and how is that benefiting you?
Ways I can improve the use of KHOROS to publish on social media
Good workflow overall but could use some improvements
What do you like best about the product?
What I like the most about Khoros is the profile information column on the right-hand side. The information is easily laid out and accessible. The various ticket closing reasons make sense as long as your team uses the correct one in each ticket scenario for proper analytics tracking.
What do you dislike about the product?
One thing I dislike about Khoros is that you're not able to edit notes you add to a ticket after you've submitted them. This can make the ticket look messy and confusing if you have to submit multiple notes on one ticket. I also think the Notes portion could use some improvement. It would be helpful if it were more prominent on the user's profile panel to make it more evident to agents.
Additionally, the merge function can become messy when multiple tickets are involved. In the user's ticket history, it would make more sense to consolidate them all into one ticket option rather than still having them be broken out separately.
Additionally, the merge function can become messy when multiple tickets are involved. In the user's ticket history, it would make more sense to consolidate them all into one ticket option rather than still having them be broken out separately.
What problems is the product solving and how is that benefiting you?
Multiple user issues such as refunds, rideable issues, accidents, lost bikes, safety issues, overall platform feedback, technical troubleshooting and account issues. Our scope goes beyond those specific types of cases, but that's a good overview.
Creating sticky online brand experience and solving customer problems
What do you like best about the product?
Ease of use and access to information for customers
Ease of development and moderation for our operational teams
Ease of development and moderation for our operational teams
What do you dislike about the product?
Need to improve extraction of customer insights
What problems is the product solving and how is that benefiting you?
1) Supports our self-service customer support strategy - we solve customer issues fast and at a competitive cost
2) Enriches our marketing strategy - online interactions leveraged to improve content and product strategy
2) Enriches our marketing strategy - online interactions leveraged to improve content and product strategy
Best in Class Community Platform
What do you like best about the product?
We went through an extensive evaluation of Community Platform Vendors, with Vanilla and Khoros making it to the final two selections. Khoros had the vision to get us where we wanted to go with a roadmap to get there. Vanilla at the time seemed to lack providing us a clear vision and the road to getting there. The Khoros team was highly involved and both skilled and very supportive. Since purchase we have successfully deployed our revamped community with great success and they have been there every step along the way to support and guide us. I would highly recommend them!
What do you dislike about the product?
Nothing thus far; the deployment has been widely successful.
What problems is the product solving and how is that benefiting you?
A robust and engaging customer experience with our community. The level of engagement has been 100x richer than in our prior community.
Apple isn't the only brand who can build an ecosystem
What do you like best about the product?
The fact that building community is such a strong force in brand building and Khoros helps the brands to do so without much extra effort on their side but with a wide variety of functions
What do you dislike about the product?
Like any community, it has their downsides and naysayers who become part of the communities and hinder the benefits, clean-up becomes a massive issue but it always is
What problems is the product solving and how is that benefiting you?
For a startup brand, who does not want to indulge in a whatsapp or a telegram, it helps in having a third platform with a niche for community building for brands especially
The community you didn't know you needed
What do you like best about the product?
The experience that has been ingrained into the communities they've maintained. As a user, you can always find some legitimate answers for yourself and as a brand, that is a deep well for research
What do you dislike about the product?
They need to run bit of a cleanup into the communities. It is natural though. Since human interaction cannot be easily regularised on an everyday basis, but they can still try!
What problems is the product solving and how is that benefiting you?
As a user, I loved being part of the communities for the brands I loved. As a work professional, it offers plethora of opportunities to explore users and their journey, pain points etc.
Best online platform for User interaction
What do you like best about the product?
The Best of the Khoros will help self-education of the users without the requirements of the support and increase user feedback on the activities
What do you dislike about the product?
User-level subscriptions need to be improved and the support from Khoros need to be more potential
What problems is the product solving and how is that benefiting you?
User level acccess and Gamification
Best Online communities for User Interactions
What do you like best about the product?
The first outstanding feature will be the gamification which will encourage users to contribute and help other users and the next in my list will be the permission set which will be useful for access level to the different teams of the community
What do you dislike about the product?
It would be useful if it contains user-level subscriptions and dark mode features since they will be the most common feature available in other similar communities
What problems is the product solving and how is that benefiting you?
Definitely, it is solving user interaction with support and helping the end to end peer communities and helping the support activities and encouraging user to provide self solution
Recommendations to others considering the product:
It will be very useful for organization which deals mostly with the support and the social knowledge and the social Meia and new feature Group Hub and the Events are the most amazing available in the market
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