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Good Khoros customer support for developers
What do you like best about the product?
We are getting an immediate response from Khoros support. We can easily customize the community using studio and admin tabs with less technical knowledge.
What do you dislike about the product?
Khoros using old technologies in the community (ex: Angular1.x, JQuery)
Khoros need to improve API response time (ex: we are getting an error if we update multiple metadata)
Khoros need to improve API response time (ex: we are getting an error if we update multiple metadata)
What problems is the product solving and how is that benefiting you?
Khoros simplified the deployment process.
We can easily change community content using custom content without code push.
We can easily change community content using custom content without code push.
Recommendations to others considering the product:
Khoros using outdated languages (ex: Angular1.x). They need to launch Aurora ASAP. They said they used new technologies in Aurora.
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peer to peer community for members
What do you like best about the product?
best social media content. Solutions By use case Call deflection, Easy use, quick responses from the support team,
What do you dislike about the product?
Aurora delays, the admin dashboard is not user-friendly, and Freemarker is dependent.
What problems is the product solving and how is that benefiting you?
We can establish communities quickly and with low resources
Recommendations to others considering the product:
khoros is so far the best community
Low cost and best support
What do you like best about the product?
I like the support and cost of setting up the instances is very low.
What do you dislike about the product?
even though support is good, sometimes we get vague responses.
What problems is the product solving and how is that benefiting you?
We are using it for setting up Microsoft communities and it is helping us set up applications faster.
Recommendations to others considering the product:
They use outdated languages like Free marker
Good for administrators and nightmare for developers to customize
What do you like best about the product?
Moderation tools and user authorization is handled in the best way possible.
What do you dislike about the product?
1. Bad server-side customization interface,
2. Non-developer-friendly deployment mechanism
3. No client-side customization helper tools
2. Non-developer-friendly deployment mechanism
3. No client-side customization helper tools
What problems is the product solving and how is that benefiting you?
Changing configuration on the fly is not easy to implement with security is really difficult to build. Khoros does it very good.
Recommendations to others considering the product:
None
Awesome experience!
What do you like best about the product?
Reporting and API are handled nicely. We create awesome reports using this data!
What do you dislike about the product?
Support is slow and in most cases, it takes too much time even for simple tasks/questions!
What problems is the product solving and how is that benefiting you?
Recently we enabled GroupHubs which gave our Community an awesome new experience!
Everything was good
What do you like best about the product?
Easy use, quick responses from the support team,
What do you dislike about the product?
Aurora delay, admin dashboard is not user friendly and dependency on freemarker.
What problems is the product solving and how is that benefiting you?
We can set up communities quickly and with low resources.
Recommendations to others considering the product:
Please be aware that they use out dated language like free market
Great tool for Social Engagement
What do you like best about the product?
The interface is really straightforward while also giving enough info to not seem vague
What do you dislike about the product?
Khoros can sometimes be a bit laggy with it's ingestion of social posts
What problems is the product solving and how is that benefiting you?
Our clients' issues and problems!
Khoros has made handling employee interactions simple and easy.
What do you like best about the product?
The simple yet effective layout makes navigating painless.
What do you dislike about the product?
If there's a large number of conversations (10,000+) it can cause a delay in loading times.
What problems is the product solving and how is that benefiting you?
Khoros Care is helping us organize and respond to a large amount of messages and enabling us to review how our employees handle them.
Un bon accompagnement
What do you like best about the product?
L'accompagnement par les équipes techniques Khoros et les CSM qui sont facilement disponibles et à lécoute de nos différentes problématiques.
What do you dislike about the product?
Les outils d'administration ne sont pas toujours des plus intuitifs et les paramétrages peuvent s'avérer complexes.
Ceci devrait être résolu avec l'arrivée du projet Aurora
Ceci devrait être résolu avec l'arrivée du projet Aurora
What problems is the product solving and how is that benefiting you?
C'est une communauté de clients et utilisateurs qui échangent sur les produits et services de la marque. Des conseillers salariés de la marque peuvent également intervenir pour répondre aux demandes individuelles.
Good experience
What do you like best about the product?
The platform & gamification = very simple
What do you dislike about the product?
No echat between members & staff possible
What problems is the product solving and how is that benefiting you?
Customer helps is good
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