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A solid platform you won’t regret purchasing
What do you like best about the product?
The lithium platform is super scalable and in the 8 years I’ve been using it has had almost zero downtime, I honestly think this is it’s biggest selling point. Straight out the box the platform is ready to use however with customisation you can build a unique an on-brand experience. The platform has a number of interaction styles in addition to forums such as blogs, TKB and Ideas. Combining all of these within your site is a sure fire way to deliver a much richer experience.
What do you dislike about the product?
In general, I’m very happy with the tool, hence my eight years usage however I do think the site search could be improved to offer more back end features allowing you to exclude, promote and to a degree influence the ranking of results. Some of this can be achieved with, however, that comes at a cost.
What problems is the product solving and how is that benefiting you?
The platform has allowed us to consolidate much of the tech we had delivering our support sites whilst allowing us to maximise contact deflection from our community site.
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Is Lithium right for you?
What do you like best about the product?
Configurability. There are so many tools, features and functions, that you can easily customize your community to meet your industry needs.
Ease of use. Out of the box both users and admins can easily begin using the Community, but it also offers more technical options, and training for everything.
SEO. The entire Community is built for optimization, tags, labels, the ability to create custom search, titles, text & canonical URLs.
Ease of use. Out of the box both users and admins can easily begin using the Community, but it also offers more technical options, and training for everything.
SEO. The entire Community is built for optimization, tags, labels, the ability to create custom search, titles, text & canonical URLs.
What do you dislike about the product?
Overall I am very satisfied, as with any tool there is always room from improvement or change, every company has specific needs, so these are a couple of things that would benefit me.
Search. The internal search tool works good, but there is room for improvement. Lithium is currently working on enhancements, so I am looking forward to the new changes.
Surveys. They have a great survey tool, but I would love to see an enhancement that would allow agents/community managers to respond to customer survey responses. This is probably an industry thing, but our customers tend to use the survey tool as a complaint box.
Search. The internal search tool works good, but there is room for improvement. Lithium is currently working on enhancements, so I am looking forward to the new changes.
Surveys. They have a great survey tool, but I would love to see an enhancement that would allow agents/community managers to respond to customer survey responses. This is probably an industry thing, but our customers tend to use the survey tool as a complaint box.
What problems is the product solving and how is that benefiting you?
The online Communities have had nothing but positive impacts on ROI. We have seen significant increases in Visits, Call Deflection, Engagement, Self-Service. Originally we started out using Lithium Communities, with our prepaid brands Boost & Virgin, after a very successful launch, we made the decision to move our 12 year old Sprint Community, over to Lithium. Initially the primary purpose for all Communities was call deflection. More recently we have begun to use it to improve our customer experience. If you would like more detail, please read about our Social Support success on the Lithium Community at https://lithosphere.lithium.com/t5/Lithy-Awards-2018/Lithys-2018-Sprint-Social-Support-Champion/cns-p/489438
Recommendations to others considering the product:
I have been very impressed with the enhancements and forward thinking features that Lithium is working on, it aligns to my strategy and where I see Social Care evolving to over the next few years.
Just what we need
What do you like best about the product?
It's customizable, making every community either branded or unbranded exactly how we want it.
What do you dislike about the product?
The markerboard reporting tool is the bane of my existence.
What problems is the product solving and how is that benefiting you?
Hosts all of our online market research communities.
Limited use but fairly decent experience with Lithium
What do you like best about the product?
I really enjoyed the ease of use and the clear visuals of our market presence and engagement on social media.
What do you dislike about the product?
It was a bit pricy, though this is understandable as lithium is a premium service and has some very high profile clients.
What problems is the product solving and how is that benefiting you?
At the time our group sought to expand and evaluate our social media presence across a broad range of platforms.
Recommendations to others considering the product:
It is way to expensive for smaller firms.
Is ok but not for telecom companies
What do you like best about the product?
Lithium is ok in kind of moderation and the interface isn’t bad
What do you dislike about the product?
The listening part isn’t that good and the sentiment analysis for the Arabic isn’t accurate
What problems is the product solving and how is that benefiting you?
Managing more than one account
Good but needs updates.
What do you like best about the product?
I like how easy it was to
Use but it could definitely run smoother.
Use but it could definitely run smoother.
What do you dislike about the product?
It runs a little slow but it definitely gets the job done.
What problems is the product solving and how is that benefiting you?
Getting my brand out more and I realized that if you do it the correct way it works.
Amazing social media management platform
What do you like best about the product?
There are so many options for data reporting making things incredibly easy to see trends and track agent performance.
What do you dislike about the product?
Auto-assigning tickets is not integrated as of yet. Additionally, it’s difficult to navigate through closed tickets.
What problems is the product solving and how is that benefiting you?
Seeing trends is making things very clear in regards to what we need to do to improve and grow business.
Recommendations to others considering the product:
I would definitely recommend other companies who want to significantly improve their social media presence utilize Lithium’s services.
Decent with room to improve
What do you like best about the product?
Being able to sort categories and refine searches.
What do you dislike about the product?
Unclear rating system: would like to see a net score for each at the top. Also, being able to go to the platform from the page.
What problems is the product solving and how is that benefiting you?
Finding a platform that has all the items we have currently but with a better user experience and continual improvements.
Work In Progress
What do you like best about the product?
Helpful emails with tips/updates in social media management
What do you dislike about the product?
Not as easy to navigate as most sites - would love to have more features. It’s just not as a seamless as an experience when compared to social media mgmt sites like Co schedule or Hootsuite.
What problems is the product solving and how is that benefiting you?
Haven’t noticed many benefits so far.
Core tool
What do you like best about the product?
The core functionality of the tool as a means of sharing and storing knowledge is strong.
What do you dislike about the product?
Lithium seems slow to innovate. The core tool is great but I would like to see them continue to improve the UI. I’d also like to see servers around the world to better support global business.
What problems is the product solving and how is that benefiting you?
The key problem this is solving is internal communication and knowledge sharing.
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