What do you like best about the product?

I like practically everything about Kentik, it's hard to choose just one feature to talk about.

But what draws the most attention is the speed of querying and reading the collected data.

The tool is very fast. I am impressed with the amount of query I do in a gigantic network (more than 1.6T of external links only) and the result is very fast. I've used several other tools and none perform as well as kentik

This greatly facilitates troubleshooting and traffic monitoring.

What do you dislike about the product?

A point that I think is bad is not the tool itself, but more commercial / marketing.

Improve publicity in Latin America.

What problems is the product solving and how is that benefiting you?

Kentik allows me to know in a few seconds what has changed on my network. I am connected to several PNI, IX and operators, so I need to make the experience as good as possible for my user and without kentik I wouldn't be able to do this.