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Great when it works, for lightweight tests & needs that's supported, but has many limitations & bugs
What do you like best about the product?
-- Can easily see path users collectively took as a series of screens
-- Can easily see heatmaps of user clicks for specific screens
-- Doesn't require testers to install apps or plugins or create accounts just to take a test
-- Can easily see heatmaps of user clicks for specific screens
-- Doesn't require testers to install apps or plugins or create accounts just to take a test
What do you dislike about the product?
-- Noticeably buggy! Including "obvious" bugs that are should have been caught before release, and old bugs that seem to remain there for months. Granted most of these bugs don't break things -- Maze staff is good at responding to critical ones -- but the bugs that do exist can be disappointing. For example, heatmaps sometimes not correctly showing clicks properly
-- Limitations include:
---- Not providing certain commonly expected features (e.g. better built-in counterbalancing for within & between subjects testing i.e. test (A or B, A-B, B-A))
---- Strange quality-of-life limitations (e.g. cannot move Maze studies from one project / folder to another)
---- Scalability issues (e.g. Figma prototypes often need to be specifically optimized or "scaled down" before they can be used in Maze. This process can get a little extreme as designers are forced to figure out how to "make their prototype smaller" and having to take extra time beyond what they expect to do for a study prep)
---- Tester database management that feels bare-bones; you can do what you need if all you care is Maze, but don't expect more
-- Limitations include:
---- Not providing certain commonly expected features (e.g. better built-in counterbalancing for within & between subjects testing i.e. test (A or B, A-B, B-A))
---- Strange quality-of-life limitations (e.g. cannot move Maze studies from one project / folder to another)
---- Scalability issues (e.g. Figma prototypes often need to be specifically optimized or "scaled down" before they can be used in Maze. This process can get a little extreme as designers are forced to figure out how to "make their prototype smaller" and having to take extra time beyond what they expect to do for a study prep)
---- Tester database management that feels bare-bones; you can do what you need if all you care is Maze, but don't expect more
What problems is the product solving and how is that benefiting you?
Maze makes it a little easier for us to run certain user studies (e.g. lightweight usability studies) or to get certain types of useful output (e.g. user flow, heatmaps). Easier means faster setup and results.
Maze is user-friendly and collaborative, it requires guidance to help users maximize productivity.
What do you like best about the product?
- The platform provides immediate feedback and insights
- Maze allows for easy collaboration with teams.
- Maze integrates with Figma
- Maze allows for easy collaboration with teams.
- Maze integrates with Figma
What do you dislike about the product?
- Many templates and we don't know in which cases we need to uses it.
- no workshops organization teaching how to use maze and presentation of new features.
- no workshops organization teaching how to use maze and presentation of new features.
What problems is the product solving and how is that benefiting you?
Maze help to create easy experiments to make quick validatations
Maze is very empowering to Product & UX Professionals!
What do you like best about the product?
At D360 Bank, we use Maze very frequently, and while Maze provides advanced features, the interface is so intuitive, making it easy for beginners to adopt and use. Maze has it all, from Quantitative Research and prototype usability metrics to Qualitative Research, analysis and reporting! Maze covers the whole spectrum of a research process, even including recruiting participants that fit your target segments.
What do you dislike about the product?
- Few limitations in their providers' recruiting capabilities, especially when it comes to criteria selection of your audience in specific countries.
- Few limitations in their Interview Study features, lacking more flexibility and control over the analysis and reporting. This is expected as it's still a new product that's evolving at Maze.
- Few limitations in their Interview Study features, lacking more flexibility and control over the analysis and reporting. This is expected as it's still a new product that's evolving at Maze.
What problems is the product solving and how is that benefiting you?
- Easier yet more powerful ways to showcase customer’s needs and product insights with support of quantitative metrics
- Quickly Test ideas and concepts before investing valuable dev and design resources.
- Test & validate our prototypes with real users and launch our product with confidence.
- Scale an autonomous, data-informed team and build more customer-centric products for our customers.
- Drive business growth by making data-informed product decisions and delivering the right products to market faster.
- Everyone can run expert-level research autonomously, removing bottlenecks and operational inefficiencies.
- Thus, Designers/Researchers & Product Owners are way more efficient with Maze.
All of this means saving on costly, time-consuming product and engineering rework and rollbacks.
- Quickly Test ideas and concepts before investing valuable dev and design resources.
- Test & validate our prototypes with real users and launch our product with confidence.
- Scale an autonomous, data-informed team and build more customer-centric products for our customers.
- Drive business growth by making data-informed product decisions and delivering the right products to market faster.
- Everyone can run expert-level research autonomously, removing bottlenecks and operational inefficiencies.
- Thus, Designers/Researchers & Product Owners are way more efficient with Maze.
All of this means saving on costly, time-consuming product and engineering rework and rollbacks.
Most useful platform to conduct user testing.
What do you like best about the product?
The best thing I liked about Maze is the easy integration of Figma prototypes for prototyping testing, user testing. The cumulative responses gathered are easily converted into an excel sheet format, which helps track the data in a much better way.
What do you dislike about the product?
For people who are not aware or new to Maze, do not have much knowledge about what Maze is and how it works. It is a little difficult for a fresh, new designer to learn how Maze works and functions.
What problems is the product solving and how is that benefiting you?
Maze helps me conduct usability studies in a much safe and better unmoderated manner, and also helps me keep good track of all the responses collected and the data which is collected by the questions asked to the user.
My first choice for usability testing
What do you like best about the product?
Allow any user to easily conduct a remote usability test that is compatible with the main design software.
What do you dislike about the product?
Honestly, there is nothing that I dislike within Maze.
What problems is the product solving and how is that benefiting you?
The main problem that Maze solves is the ability to conduct user tests remotely, allowing the collection of all necessary data for any research.
Good for rapid testing
What do you like best about the product?
Usability Testing, Tree Testing & Card Sorting. A good all-rounder product. I especially likes how it can handle Merge tags which enables me to do some better analysis when we pass user details to the system. Heatmaps are also great with it's Figma integration
What do you dislike about the product?
The UI can be very clunky, and users will often abandon. The CTA's, animations make completing difficult for users sometimes. (this includes browsers too). Additionally the reporting could be improved alot!
What problems is the product solving and how is that benefiting you?
Helping cut testing time is great!
Excellent tool for Prototype Testing
What do you like best about the product?
The best use case in my opinion is the prototype testing. It is so easy to implement just by following the steps and uploading a prototype link from Figma. Also, teh recommendations given and teh templates provided help you create full tests in minutes.
What do you dislike about the product?
If I had to say one bad thing, it would be the loading time of the test by the testers. I have been reported few time that it took so long that testers left the test even before starting it.
What problems is the product solving and how is that benefiting you?
Maze helped me with User Testing by allowing me to test specifici tasks of a prototype and providing an excellent reporting tool
Maze is the best way to make user testing fast and accessible
What do you like best about the product?
Maze makes user testing so fast it doesn't make sense to not do it – formulating test cases does take a bit of time, but being able to recruit panelists practically instantly is amazing.
What do you dislike about the product?
Maze provides good analysis tools, but it's a shame scroll heatmaps apparently aren't provided for test cases.
What problems is the product solving and how is that benefiting you?
Maze helps avoid gut feeling design and instead helps create actionable insights immediately.
User-friendly reports and test-build but buggy prototypes and limited conditions
What do you like best about the product?
I love the usability of the platform. It's so easy to build a test and review findings. It saves so much time to not have to write out a report but instead to share out what Maze created for us. I also love the types of qual and quant questions that we have access to. It makes for great content and usable findings.
What do you dislike about the product?
I don't appreciate how prototypes frequently crash for users, especially mobile users. Sometimes a user will go through the test more than once, causing our final number of participants to be inaccurate. I wish Maze allowed for blocks of questions where conditions could take users to a new block. That would allow us to build out better, more detailed tests without overwhelming users. I also wish the reports were easier to edit (change content, order of slides) or if they even gave the option to combine multiple test reports! I tend to go into Adobe Acrobat and do it myself if I need to combine reports, which adds time.
What problems is the product solving and how is that benefiting you?
It helps us quickly validate prototypes that were built based on discovery research. It helps us supplement moderated user sessions with additional findings around user trends and self-reported behaviors. Additionally, it allows us to run quick A/B/C preference tests when we have a few design options and need quick feedback.
Great, when it works
What do you like best about the product?
Quick responses from tetsters. The addition of more filter questions for testers. The reports are informative.
What do you dislike about the product?
Unhelpful error messaging. One of my collegaues tests dissappeared. I'd like to be able to filter answers by another question (eg. How many cars do you own? And filter all the rest of the results by the testers who own 2 cars)
What problems is the product solving and how is that benefiting you?
Quick user feedback.
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