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Great tool
What do you like best about the product?
Easy to test new features and prototypes
What do you dislike about the product?
The Figma integration could be improved. It doesn't work perfectly for testers using mobile phones.
What problems is the product solving and how is that benefiting you?
Get user insights easily
Insights at the Speed of Design
What do you like best about the product?
I discovered Figma and Maze at the same time last year, so I had many incentives to learn Figma to make the most of usability testing with Maze. Connecting to a Figma Prototype is easy and fast, as long as you make a dedicated Page for the testing prototype. If you use a page with all of your drafts and ideas, it will take a long time for the Maze to load. A report provides a usability score, which considers the time to complete mazes, the number of misclicks, etc. There are heatmaps for each screen showing an aggregate of the users' clicks. All of these visualizations are extremely useful.
What do you dislike about the product?
Each way of solving a maze has to end with a different screen. One feature I would recommend is to allow the same screen to be the endpoint of two different ways to solve a maze. They recently added support for Figma interactive components, however, a changed state does not always count as a different endpoint for a maze. For example, a user can accomplish a task by either moving a slider or entering a value into an input box. The endpoint with the value in the input box is counted as the same screen, which is not currently allowed.
What problems is the product solving and how is that benefiting you?
I am a UX designer working on making plugins to program collaborative robots. The maze surveys help with design decisions and make A/B testing the prototypes much easier.
Navigating the Maze of user testing
What do you like best about the product?
Maze makes gathering user testing feedback quick and simple. Within hours you can have real customers experiencing your Figma or Sketch prototype and sharing their thoughts and actions to help inform the next step of your design process.
What do you dislike about the product?
Unlike some more robust user feedback platforms like Qualtrics, the reporting capabilities of Maze are basic. There are some features like A/B split testing that are not possible with the Maze platform. You'll just need to create 2 separate tests.
What problems is the product solving and how is that benefiting you?
Maze has helped us discover directional preference from users, as well as reveal stumbling blocks within our proposed new interactions. We've used Maze to test copy, design, imagery, and interactions.
Recommendations to others considering the product:
Maze isn't a single solution to answer all of your user questions, but it is a very valuable tool in the toolbox of your UX team.
This tool really helps us improve our solutions
What do you like best about the product?
I like the new landing pages, great way to showcase a bigger form.
What do you dislike about the product?
Would be great to have frequency capping for campaigns
What problems is the product solving and how is that benefiting you?
Maze has helped with eliminating assumptions we may have had with our users and has really helped us make better design decisions.
A great way of quickly gather insights
What do you like best about the product?
I really enjoy how easy Maze is to use as a new user but also how it makes us focus on our goal - gather feedback and insights quickly and earlier in the process.
What do you dislike about the product?
I have found the templates to kickoff projects often cause noise rather than help kicking things off. I find a few of them complex, specially the ones on card sorting, and could distract someone who wants to quickly launch a test.
What problems is the product solving and how is that benefiting you?
Maze has been great to collect insights on earlier stages of our projects and help us make decisions based on what our user base values. The way it presents results allow us to quickly analyze the results and make micro-decisions.
Maze is always improving!
What do you like best about the product?
Always improving, love the filters in results
What do you dislike about the product?
To record is hard to obtain user permission.
What problems is the product solving and how is that benefiting you?
Our team had resolved Design System issues and validated small iterations, complex user actions and even at concept validations.
Recommendations to others considering the product:
Great for remote testing!
Good for usability test but need more functionality
What do you like best about the product?
it gives you usability scores and heat maps, and the path each user interacts with the app. I liked the quick response from the support teams when I have a problem.
What do you dislike about the product?
I use Maze for surveys too but it needs more functionalities as a survey tool, for example, changing the order of the options and adding images to each option. Also, if you want to do a usability test, you really really need to make sure that the prototype is small. We always have trouble when it comes to connecting the Figma files. What is more, mobile testing sometimes does not work.(laptop is fine)
What problems is the product solving and how is that benefiting you?
I can test how my users interact with our app even though I live in a different company. Also, I can recruit a target segment user group and test how they like our app.
Maze is a great alternative to expensive tools!
What do you like best about the product?
I am loving the new clips section. So great to see what users are saying + doing!
What do you dislike about the product?
I wish we could test different figma file prototypes in one versus creating an entire project solely dedicated to one file.
What problems is the product solving and how is that benefiting you?
We are building the family operating system so its amazing to be able to send a link to our engaged facebook mom community for easy feedback.
A good way to test fast
What do you like best about the product?
The ease of uploading prototypes, the ease of capturing users and the way research flows are built. was able to send the link to several people easily, and she didn't depend on an appointment, she was able to do it when she had availability The ease of uploading prototypes, the ease of capturing users and the way research flows are built. was able to send the link to several people easily, and she didn't depend on an appointment, she was able to do it when she had availability
What do you dislike about the product?
Some analyzes were not so accurate, there was even an error that the same user was counted more than once in the analysis, due to the user having updated the page and the test having restarted, we had to assemble an analysis separately
What problems is the product solving and how is that benefiting you?
Time, the way the research team carried out research was quite time consuming, as it involved recruitment, moderation, user availability, among other factors, with maze we were able to do it in a much faster way, just connecting the figma and assembling the test journey inside the maze
Recommendations to others considering the product:
Maze is a great platform to carry out quick surveys with the user, it allows the research team or the design team to create several surveys and make them available to the user base, generating an easily available link... The user can access the link and perform the research, without the need for mediation by the research team. After the user performs the search, the result is presented on the analysis screens, with several graphics and visual information on how users understood it.
Versatile usability testing for quick design answer
What do you like best about the product?
That it is compatible with mobile device
What do you dislike about the product?
The lack of users panel and integration with Sketch is not optimum
What problems is the product solving and how is that benefiting you?
Usability testing the new features that our stakeholder would like to see on our product
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