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Excellent partner
What do you like best about the product?
Amazing customer service, excellent support and services. Incredibly easy integration with a plethora of features. I use their portal daily.
What do you dislike about the product?
Their multi year renewal tiers are a bit odd.
What problems is the product solving and how is that benefiting you?
Arctic Wolf removed the need for us to maintain an internal SOC for a fraction of the cost.
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Arctic Wolf helps me sleep at night
What do you like best about the product?
Arctic Wolf's dedicated concierge team is a breath of fresh air.
What do you dislike about the product?
Lack of hypervisor support outside of VMWare and Hyper-V
What problems is the product solving and how is that benefiting you?
AW helps us maintain a secure environment. from our network and cloud services, to endpoint detection. This greatly reduces our risk profile and increases confidence in us as a vendor.
ArcticWolf - Peace of Mind
What do you like best about the product?
ArcticWolf gives us the peace of mind that our systems are protected and we will be able to keep business operational because of the security they provide. Because ArcticWolf can collect log information from all our security systems, they become the single source for knowing risks within our enviornment.
What do you dislike about the product?
I would like ArcticWolf to find a better way to notify us on security threats. These notifications currently are handled within the ticketing system, so we get email alerts on ticket updates the same as an urgent issues.
What problems is the product solving and how is that benefiting you?
Having MDR is a requirement for our cyber insurance, and ArcticWolf is filling that role. It also provides security alerts with the managed risk features, notifies us when scanners go offline which is an early indicator that we have an issue at an office locaiton, agent alerts from our endpoints when risks are detected, and they analyze log files from our firewalls and end point protection.
MDR G2 review
What do you like best about the product?
What I enjoy most about Arctic Wolf is their collaboration with our organization. We are a small security team in an organization that manages private data, Arctic Wolf is an extension to our team. Our dedicated security team at Arctic Wolf continually provides us feedback, recommendations and overall support as we continue to refine our security processes.
What do you dislike about the product?
The only thing that comes to mind is when I'm in the portal it can be confusing as to where some items are located. This however, can be attributed to my unfamiliarity with the various pages in the interface.
What problems is the product solving and how is that benefiting you?
They are an extension to our small security team which frees us up to do other security related items which may require more of our attention at any given time. They provide threat detection, investigation, and response around the clock which would be difficult for our team currently in the way we are structured.
Arctic Wolf review by rmg
What do you like best about the product?
They help with keeping an eye on potential risks to our environment.
What do you dislike about the product?
None. They deliver what they offer for support
What problems is the product solving and how is that benefiting you?
They give a backup with 24 x 7 support and guidance.
Arctic Wolf is a wonderful company to work with.
What do you like best about the product?
Arctic Wolf has helped our company with security and helped us train our employees not to just click on things and links, has helped with our security in not allowing user to be logged in from certain locations we have scene many hack attempts on accounts from overseas where someone was trying to log in as our users.
What do you dislike about the product?
no dislikes, this product does exactly what you would expect.
What problems is the product solving and how is that benefiting you?
helped with hacking attempts from foreign countries, lets us know when people log in from unfamiliar places so we can verify It was truly them.
Very Thorough
What do you like best about the product?
As my title suggests, very thorough. I used the term "No stone unturned" in another survey recently because that's exactly what I feel every time we interact with them. They have great coverage against my entire stack and give us visibility we never had before. The responce time of the team is great on critical items.
What do you dislike about the product?
Tought to say. I often feel our meetings can drag on, but it becomes very evident why this is the case. They are very detail oriented. If anything, adding a sales pitch at the end of already long meetings can be a bit tedious but I understand they are a business that needs to make money. Tech-wise, they seem to be just in time to meet us where we are, as we adopt new tech.
What problems is the product solving and how is that benefiting you?
Filling visibility gaps is the biggest problem they solve. They also provide excellent threat intelligence and ensure we are positioned to mitigate these threats.
Arctic Wolf MDR service
What do you like best about the product?
Very easy to work with. setup was less than half the time previous MDR vendors took. Arctic Wolf provides us 24 x 7 SOC service and will customize the reports to what you need. Very good about working with us to reduce the alert chatter so after a few month had it dialed in and we are only getting truly actionable alerts now. The breadth of service has been very good and is a must as our team is a handful of staff with more duties beyond security. AWN makes it work for us.
What do you dislike about the product?
The ticketing system is a bit clunky to navigate but many are. This is something that we can live with. It also was a bit pricey but we have successfully worked with AWN to get a good balance of services for what we feel is a good price now. Have changed out our concierge security team a couple of times but that seems to be common with most service companies these days. Each rep we have had has been very knowledgeable and easy to work with.
What problems is the product solving and how is that benefiting you?
Covering our bases since we are a small IT team. Our company is 24 x 7 in critical healthcare and our IT team of less than 10 can't cover round the clock security monitoring. AWN really helps narrow down the investigations we need to work on and remediate. They also give us targeted advice and monitor to see that things are fixed. Great to work with.
Arctic Wolf Managed Detection and Response: Unmatched Cybersecurity Excellence
What do you like best about the product?
Having the MDR solution in place is not only great for collecting logs for threat remediation, it's also great for troubleshooting everyday issues where you need to review logs. I simple ticket to support can get you a wealth of information from the log collection. Another great thing about Arctic Wolf in general is the dedicated concierge team, they get to know you and your environment and with the monthly reviews you can continue to move your security posture forward.
What do you dislike about the product?
There's not much to dislike, it greatly is a great product!
What problems is the product solving and how is that benefiting you?
Not having a dedicated security team and being a small company, having Arctic Wolf as our security partner helps us by being able to stay on top of security management. It also allows us to have a 24x7x365 team monitoring events on the network.
Effective SOC for a small IT Security Team
What do you like best about the product?
Arctic Wolf MDR help us to review all the logs from all of our security tools and identity relevant events that need our attention. It is also replacing our on premise SIEM. The Arctic Wolf SOC team is excellent and very responsive. The MDR solution help us to operate a very effective SOC with a very small IT Security team.
What do you dislike about the product?
The data analytic tools for end user is not as user friend. Only limited data are kept online. Historical data need to be requested from archive.
What problems is the product solving and how is that benefiting you?
AWN analyzes all security events logs from all of our security tools and applications, and identify relevant events for classification before alerting my IT Security Team. This allow us to take full advantage of all the Security tools while running a small IT Security team.
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