ServiceNow Workflow Data Fabric
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Connects to internal and external data sources
What do you like best about the product?
Ease of managing and its options to use external data to enrich existing workflows, create new automations, and provide real-time, actionable insights.
What do you dislike about the product?
Learning is complex for new users, and search and filtering options are also complex to understand
What problems is the product solving and how is that benefiting you?
It makes easy to connect to external data sources, and that can help get inside analytics in one platform
Streamlined Workflows with Exceptional User Friendliness
What do you like best about the product?
I really appreciate how ServiceNow Workflow Data Fabric genuinely helps us to navigate and manage application statuses efficiently. It seamlessly integrates different departments by creating cases, enhancing coordination significantly. Moreover, its user-friendly interface makes it accessible for laymen, and the support is fantastic. The workflows are customizable to fit our business requirements, making the operation flow very effective. This strength, along with its ability to improve communication and automatically create cases, has notably increased our business efficiency and profitability.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
ServiceNow Workflow Data Fabric improves business operations by integrating departments, automating case creation, and enhancing communication, leading to easier navigation and increased profits.
Automating processes across the entire Organization
What do you like best about the product?
Strong automation process and workflows across the entire organization, minimizing the silos and improving visibility of status of tasks associated to the processes.
What do you dislike about the product?
If implementation is not supported by an expert team directly from vendor or third-party vendor, the implementation could be difficult to implement and consumed by the users.
What problems is the product solving and how is that benefiting you?
Automation of workflows and the visibility of status of tasks and helping with the accountability of tasks not performed on time.
ServiceNow Workflow DataFabric is a powerful data orchestration layer within the ServiceNow Platform
What do you like best about the product?
I like ServiceNow Workflow Data Fabric best for its zero-copy data access and AI-driven automation. It unifies diverse data sources in real-time without duplication, reducing costs and ensuring compliance. Its seamless integration with AI agents enables smart, scalable workflows across IT, HR, and customer service.
What do you dislike about the product?
A key drawback of ServiceNow Workflow Data Fabric is its complex setup for smaller organizations, which may find the initial configuration and learning curve steep due to its enterprise focus. Additionally, dependency on the ServiceNow ecosystem can limit flexibility for businesses not fully invested in the platform, potentially increasing costs or integration challenges.
What problems is the product solving and how is that benefiting you?
Problems Solved: ServiceNow Workflow Data Fabric unifies siloed data, eliminates costly ETL processes, enables real-time analytics, ensures compliance e.g., GDPR, HIPAA and simplifies AI-driven workflow automation.
Benefits: It cuts data handling costs, powers AI agents for faster decisions, scales for enterprise needs, reduces compliance risks, and accelerates ROI with low-code tools, streamlining operations like IT or HR workflows.
Benefits: It cuts data handling costs, powers AI agents for faster decisions, scales for enterprise needs, reduces compliance risks, and accelerates ROI with low-code tools, streamlining operations like IT or HR workflows.
To confused too many mail for all events
What do you like best about the product?
You have the history of all change makes on every tickets
What do you dislike about the product?
To confused too many mail for all events
What problems is the product solving and how is that benefiting you?
To dont lose some information between many services
ServiceNow Workflow Data Fabric: Unifying Data for Smarter, Connected Workflows
What do you like best about the product?
ServiceNow Workflow Data Fabric stands out for its ability to unify data from multiple systems and make it readily available within workflows. It eliminates silos, enabling real-time insights and faster automation without heavy integrations. The low/no-code approach empowers both developers and business users to build smarter, connected processes at scale.
What do you dislike about the product?
Nothing to be mentioned about dislike! But sometimes faced workflow issue, which occurred rarely.
What problems is the product solving and how is that benefiting you?
ServiceNow Workflow Data Fabric addresses the challenge of scattered, siloed data across various enterprise systems. Traditionally, integrating this data into workflows demanded custom development and intricate integrations, which hindered automation. However, Data Fabric unifies and makes information accessible in real time, enabling seamless workflows across applications. This results in faster decision-making, reduced dependence on IT for data access, and more agile process automation, ultimately enhancing efficiency and fostering a connected experience throughout the organization.
Connect and consolidate data across various sources all in ServiceNow.
What do you like best about the product?
Integrating ServiceNow Workflow Data Fabric with various sources helps connect and consolidate data across different sources in ServiceNow is a very powerful tool similar to that of Power BI source connection.
What do you dislike about the product?
Because the product is new, the lack of thorough documentations from various, different experts and data samples visuals across different data doesn’t widen the creativity.
What problems is the product solving and how is that benefiting you?
Without moving data and users across different platform, ServiceNow Workflow Data Fabric helps retain users in a single platform, ServiceNow.
Overall Experience
What do you like best about the product?
ServiceNow Workflow Data Fabric has been helpful for bringing data together and making workflows smoother. It definitely improves visibility across teams, though setup wasn’t the easiest.
Pros:
• Works well within the ServiceNow ecosystem
• Better reporting and transparency
• Helps cut down duplicate work
Cons:
• Setup and learning curve are a bit heavy
• Can slow down with large datasets
Impact:
It’s reduced manual effort and made IT operations more efficient overall.
Pros:
• Works well within the ServiceNow ecosystem
• Better reporting and transparency
• Helps cut down duplicate work
Cons:
• Setup and learning curve are a bit heavy
• Can slow down with large datasets
Impact:
It’s reduced manual effort and made IT operations more efficient overall.
What do you dislike about the product?
The platform is powerful, but setup is complex, the UI isn’t the friendliest, and performance can drag when handling large data.
What problems is the product solving and how is that benefiting you?
It helps us break down data silos, automate workflows, and get better visibility across IT operations, which saves time and reduces manual effort
A good service but lacks intuitivity
What do you like best about the product?
What I like best about ServiceNow Workflow Data Fabric is how it brings together data from multiple systems into a unified, trusted layer that can be used across workflows. Instead of workflows being siloed or dependent on complex integrations, the Data Fabric makes information accessible, consistent, and reusable across the entire ServiceNow platform.
What do you dislike about the product?
Complex setup and learning curve: It can take significant time and expertise to properly model data sources, relationships, and governance rules.
Dependency on ServiceNow ecosystem: The full benefits are realized only if much of your workflow and data strategy lives inside ServiceNow, which can create vendor lock-in.
Performance at scale: In very large, complex environments, pulling and normalizing data from multiple systems may introduce latency if not carefully optimized.
Cost considerations: Licensing and implementation costs can be high compared to lighter-weight integration tools.
Change management: Shifting teams to rely on the Data Fabric instead of existing integration practices often requires cultural and process adjustments.
Dependency on ServiceNow ecosystem: The full benefits are realized only if much of your workflow and data strategy lives inside ServiceNow, which can create vendor lock-in.
Performance at scale: In very large, complex environments, pulling and normalizing data from multiple systems may introduce latency if not carefully optimized.
Cost considerations: Licensing and implementation costs can be high compared to lighter-weight integration tools.
Change management: Shifting teams to rely on the Data Fabric instead of existing integration practices often requires cultural and process adjustments.
What problems is the product solving and how is that benefiting you?
Data silos – Different departments and systems often keep data isolated, making it hard to build end-to-end workflows.
Complex integrations – Traditionally, connecting multiple apps and databases required heavy custom development and maintenance.
Inconsistent data quality – Without governance, workflows can run on outdated or conflicting information.
Slow decision-making – When data isn’t accessible in real time, automation and insights are limited.
In short: ServiceNow Workflow Data Fabric solves the fragmentation of data across systems, and the benefit is that workflows are more intelligent, reliable, and efficient.
Complex integrations – Traditionally, connecting multiple apps and databases required heavy custom development and maintenance.
Inconsistent data quality – Without governance, workflows can run on outdated or conflicting information.
Slow decision-making – When data isn’t accessible in real time, automation and insights are limited.
In short: ServiceNow Workflow Data Fabric solves the fragmentation of data across systems, and the benefit is that workflows are more intelligent, reliable, and efficient.
Efficient Workflow Management, Easy Setup
What do you like best about the product?
I love how ServiceNow Workflow Data Fabric is incredibly handy, useful, and easy to use. It excels in addressing urgent automation needs, making my workflow efficient. The interface is user-friendly and the navigation is amazing. Setting it up was a breeze, taking just five to ten minutes. I appreciate how it solves complex problems like breaking down data silos, enabling intelligence automations, and providing unified data access. The platform's integration capabilities are impressive, especially with its zero-copy connectors, which minimize integration complexity and costs. Overall, it's a powerful tool that significantly improves my efficiency.
What do you dislike about the product?
I find the pricing quite expensive, especially for meetings, which can make it challenging to justify the costs.
What problems is the product solving and how is that benefiting you?
I use ServiceNow to solve system inefficiencies, scalability issues, and data accessibility problems, breaking down data silos and enabling AI-driven automations, which enhances workflow efficiency and simplifies my daily tasks like hiring and data management.
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