Peace of mind for the support team
What do you like best about the product?
We use Queue-it for our high profile moments where large groups of people are eager to sign in and get tickets or subscribe for popular workshops, summer camps, etc. Before these were very stressfull times to keep the systems up and running and avoid a stream of complaints towards customer service. Now we prepare the set-up with a waiting queue and both we in the support team as the users are very happy with the stability it provides.
What do you dislike about the product?
We activated the queue once for a popular event for our collegues, unfortunately the system thought we were attacked from a single IP address. This was not the case but an understandable safety feature. We were in contact with the Queue-it team and they will provide a solution for next time.
What problems is the product solving and how is that benefiting you?
Before popular selling moments were very stressfull times to keep the systems up and running and avoid a stream of complaints towards customer service. By limiting the inflow the systems can handle sales without overload. Usually the waiting room is empty in 5 minutes because users can fluently go through the sales process and are offline in 1 minute to make room for others.
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