What do you like best about the product?

I’ll be honest - I was a bit apprehensive at first. Having been a Gong user for a while, I wasn’t sure if making the switch would be worth it. But it definitely was.

From day one, the implementation process was smooth and straightforward. Setting up integrations with Outreach and HubSpot was surprisingly simple, and I have to give a massive shoutout to Mike Thomas for his stellar support on the integrations side and Chloe Cross for her fantastic guidance from a Customer Success perspective. They both made what could have been a daunting process relatively simple.

The platform itself is incredibly user-friendly. It’s intuitive, easy to navigate, and the ability to embed Jiminny calls directly into other tools we use has been a game-changer.

The new AI features have also been a standout for me. They’re genuinely helpful, not gimmicky, and they make analysing calls and gaining insights far quicker and more efficient.

What do you dislike about the product?

Like with most things, it wasn’t 100% perfect from the get-go. Initially, we had a few teething issues with Jiminny connecting to/joining our Google Calls. However, the team was incredibly proactive in resolving this, and once the Sidekick was up and running, it worked like a charm.

The only other thing I’d flag is a bit more niche. Because I was the admin who initially set up the Outreach integration, my account became linked to it. This was frustrating later on when I tried to remove my Outreach account (since I no longer needed it for my role) but still needed access to Jiminny. It wasn’t a huge issue, but it was a bit of an inconvenience that I had to work around.

All that said, the support from the Jiminny team has been top-notch throughout. They’ve been on hand to help resolve any hiccups along the way.

What problems is the product solving and how is that benefiting you?

Jiminny has genuinely transformed how we approach calls and follow-ups. One of the biggest shifts for me has been the ability to be fully present in conversations. Instead of frantically scribbling down notes during calls, I can actually listen, engage, and focus on the person I’m speaking to. Knowing that Jiminny is capturing everything in the background gives me complete peace of mind.

The ability to share calls with prospects has also been a huge win. It means we can bring more transparency into our process and give prospects the opportunity to revisit key moments or share relevant parts with their wider teams. This has been especially useful when dealing with multiple stakeholders, as it avoids the classic "telephone game" where messages get misinterpreted as they’re passed along.

Post-call, Jiminny really comes into its own. The insights it provides allow us to reflect on what went well, where we can improve, and identify recurring themes or objections. It’s like having a personal coach on every call. The shorter, sharper notes generated from the AI mean I’m no longer wasting time writing up detailed summaries — it’s already done for me. This not only saves time but also ensures that nothing crucial gets missed.

In short, Jiminny is helping us have more impactful conversations, operate more efficiently, and constantly improve our approach. It’s a genuine time-saver and a productivity booster rolled into one.