Jiminny
JiminnyReviews from AWS customer
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Meeting notes made easy
What do you like best about the product?
It is a seemless way to capture the details of a meeting / call and have them plugged right into our CRM. The data is available very quickly and easy to share.
What do you dislike about the product?
There aren't any that i have experienced as an end user
What problems is the product solving and how is that benefiting you?
Ensuring I don't miss any critical details during a call / my own notetaking.
Head of Customer Success - using Jiminny for a CS team of 20
What do you like best about the product?
ease of access. Quality of the recordings
What do you dislike about the product?
Have had a few issues with the software not arriving on calls as planned
What problems is the product solving and how is that benefiting you?
instant feedback and coaching. Self learning
Jiminny saves me time and makes my job easier!
What do you like best about the product?
Our company implemented Jiminny and in the first 2-3 months of using the product, Jiminny has saved an endless amount of time by helping to alert our team when and where to exert our energy. Jiminny's AI tool easily allows you to gauge interest and risk with clients and even provides a suggested email response to follow up with after calls. Jiminny can review email and call communication to provide risk levels prior to renewals. Also, our rep, Lauren, has been instrumental in the setup and training of the tool. She takes the time to understand our team's goals and help us implement the settings and alerts needed.
What do you dislike about the product?
So far I have loved the Jiminny alerts, which point me in the right direction regarding coaching our team or when to engage clients. I am still working to fine-tune these alerts to ensure I am spending time on the right deliverables.
What problems is the product solving and how is that benefiting you?
Jiminny is helping our team with coaching and problem solving for reps. It is also helping us analyze client communication to understand where risks present themselves that may be missed or understated by a sales or client success rep.
Easy to use, really helpful and reliable
What do you like best about the product?
The automation and ease of use. The way Jiminny is automatically added to my calls so I don't need to worry about the admin of it saves me so much time and effort.
What do you dislike about the product?
Sometime, for a reason I don't know, Jiminny will be present in a call but won't actually record and save, saying "error". I've had this only a few times but when it happens it's really annoying as you assumed everything was working fine but now don't have access to the recording
What problems is the product solving and how is that benefiting you?
Jiminny is recording my conversations, which allows me to remeber the conversations I had, questions that were asked and actions that were agreed. It makes me feel safe knowing the recording will be available after to store elements of conversation I might forget or misunderstand. Ultimately this helps me to be more confident in my role and be better at client support.
The new AI feature is a game changer!
What do you like best about the product?
Ask Jiminny! As a Manager leading a team, it is imperative that I can easily identify topics discussed. The new AI tool, allows me to do this in record speed.
What do you dislike about the product?
The synopsis of Jiminny, does sometimes misinterpret whose voice is who's, which makes it difficult to summaries a call without listening in full
What problems is the product solving and how is that benefiting you?
Day to day coaching of the Team is achieved much easier with Jiminny. Especially since the AI came into force
Insightful
What do you like best about the product?
I find it quite helpful as it eases the workload on a day to a day, it offers a tool for summarising calls which saves you that extra few minutes that could be spent creating more opportunuties.
What do you dislike about the product?
Sometimes it can be inaccurate, we had recently a colleague of mine having a racial slur in his summary!
Even though he did not say it, it also struggles to understand those who do not speak as they say 'Queens English', which could be something that could be improved, in addition the speed of data being colleced and transfered could be faster.
Even though he did not say it, it also struggles to understand those who do not speak as they say 'Queens English', which could be something that could be improved, in addition the speed of data being colleced and transfered could be faster.
What problems is the product solving and how is that benefiting you?
Gathering of accurate data, call analytics which aids in the improvement of quality of calls, allowing us to provide better service for the sales process from start to finish.
very impressive
What do you like best about the product?
the analytical side of the platform is very beneficial as i'm able to review my calls and see where i can improve as a sales agent
What do you dislike about the product?
download time for a call is quite long..
What problems is the product solving and how is that benefiting you?
Currently it's improving risk elements on my sales call and advises me what i need to say to improve my next call
AMAZING SERVICE !
What do you like best about the product?
the fact you can listen back to your calls
What do you dislike about the product?
waiting time for your phonecalls on your platform
What problems is the product solving and how is that benefiting you?
asking the right questions to the right customers
A powerful platform for listening and improving team calls
What do you like best about the product?
Provides clear recordings and transcripts, helps with knowledge increasing, common customer concerns. Great interface and easy to use
What do you dislike about the product?
Sometimes it can be hard to find specific calls - so maybe more customisable options would be better.
What problems is the product solving and how is that benefiting you?
Great for listening to calls and increasing my knowledge on our customers.
Jiminny Review
What do you like best about the product?
I love that Jimminy creates call summaries which allows me to look back on notes and be sue that I haven't missed out on any details.
What do you dislike about the product?
The time it takes to generate responses for the calls needs to be quicker as I work in a fast moving environment
What problems is the product solving and how is that benefiting you?
It is highlighting areas in which I am missing out on in the call which is great feedback to take on for calls moving forwards
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