Jiminny
JiminnyReviews from AWS customer
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The new AI feature is a game changer!
What do you like best about the product?
Ask Jiminny! As a Manager leading a team, it is imperative that I can easily identify topics discussed. The new AI tool, allows me to do this in record speed.
What do you dislike about the product?
The synopsis of Jiminny, does sometimes misinterpret whose voice is who's, which makes it difficult to summaries a call without listening in full
What problems is the product solving and how is that benefiting you?
Day to day coaching of the Team is achieved much easier with Jiminny. Especially since the AI came into force
Insightful
What do you like best about the product?
I find it quite helpful as it eases the workload on a day to a day, it offers a tool for summarising calls which saves you that extra few minutes that could be spent creating more opportunuties.
What do you dislike about the product?
Sometimes it can be inaccurate, we had recently a colleague of mine having a racial slur in his summary!
Even though he did not say it, it also struggles to understand those who do not speak as they say 'Queens English', which could be something that could be improved, in addition the speed of data being colleced and transfered could be faster.
Even though he did not say it, it also struggles to understand those who do not speak as they say 'Queens English', which could be something that could be improved, in addition the speed of data being colleced and transfered could be faster.
What problems is the product solving and how is that benefiting you?
Gathering of accurate data, call analytics which aids in the improvement of quality of calls, allowing us to provide better service for the sales process from start to finish.
very impressive
What do you like best about the product?
the analytical side of the platform is very beneficial as i'm able to review my calls and see where i can improve as a sales agent
What do you dislike about the product?
download time for a call is quite long..
What problems is the product solving and how is that benefiting you?
Currently it's improving risk elements on my sales call and advises me what i need to say to improve my next call
AMAZING SERVICE !
What do you like best about the product?
the fact you can listen back to your calls
What do you dislike about the product?
waiting time for your phonecalls on your platform
What problems is the product solving and how is that benefiting you?
asking the right questions to the right customers
A powerful platform for listening and improving team calls
What do you like best about the product?
Provides clear recordings and transcripts, helps with knowledge increasing, common customer concerns. Great interface and easy to use
What do you dislike about the product?
Sometimes it can be hard to find specific calls - so maybe more customisable options would be better.
What problems is the product solving and how is that benefiting you?
Great for listening to calls and increasing my knowledge on our customers.
Jiminny Review
What do you like best about the product?
I love that Jimminy creates call summaries which allows me to look back on notes and be sue that I haven't missed out on any details.
What do you dislike about the product?
The time it takes to generate responses for the calls needs to be quicker as I work in a fast moving environment
What problems is the product solving and how is that benefiting you?
It is highlighting areas in which I am missing out on in the call which is great feedback to take on for calls moving forwards
Jiminny Review
What do you like best about the product?
I like that Jiminny helps me to improve my customer conversations, it has helped me learn to slow down and ask more questions when it comes to discussions, they are also quick to improve anything where there may be any delays or issues. it intergrated into our day to day system usage really well and it is really simple and easy to use/understand
What do you dislike about the product?
i wish the calls would come in slightly quicker
What problems is the product solving and how is that benefiting you?
Jiminny is helping me to have better conversations and improve my workflow
Perfect transcription service for sales organizations
What do you like best about the product?
It's ease of use, ability to replay any call on demand, and the generative AI that helps recap, review key data points, and build stronger sales cycles
What do you dislike about the product?
N/a - this product has helped both in training and review. It has become a critical part of our day to day, as well as weekly review for associates
What problems is the product solving and how is that benefiting you?
30-50+ meetings a week can be hard to keep track of everything that was said, or small details that weren't caught by physical note taking. The automatic transcription not only allows for easy note taking, it allows for teams to review and instill coaching points based on hard evidence.
Lots of features, but you need to have a god purpose to use Jiminny
What do you like best about the product?
Jiminny can be a very useful and effective tool. However, you need to understand where and how you want to use Jiminney to help you. It is not a magic wand. But f you use the tools and features appropriately it can be a time saving and efficient tool.
As a user you have access to great insights and a click of a button grants you access to a lot of information. Having the tool synced t your email, calander and CRM can make a big difference in making the tool even more powerful and easy to use at the same time.
As a user you have access to great insights and a click of a button grants you access to a lot of information. Having the tool synced t your email, calander and CRM can make a big difference in making the tool even more powerful and easy to use at the same time.
What do you dislike about the product?
With all of its features, it can be overhelming. You need to have a plan and strategy as to how you will use and benefit from Jiminny. It will not autoamtically close deals for you. As a slaes person you still need to put in the work to listen to, and read the insights to gather intelligence on your sales opportunity. Which, back to the point, what do you I dislke about Jiminny? It can be too much all at once if you are not prepared on hwo to best implement a simple strategy to benefit from the tool.
It can be convenient to have Jiminny linked to your calendar and automatically join calls. But that can also be a distraction for clienits who are concerned about calls be recorded. I also find it sometimes "intrusive" to bring Jiminny into a call that is not one that I set up as an invite. It feels like if the customer sets up a call using their video conferenceing software, I was invited, nit my notetaking software. So I may be crossing aline adding or asking to invite Jiminny.
It can be convenient to have Jiminny linked to your calendar and automatically join calls. But that can also be a distraction for clienits who are concerned about calls be recorded. I also find it sometimes "intrusive" to bring Jiminny into a call that is not one that I set up as an invite. It feels like if the customer sets up a call using their video conferenceing software, I was invited, nit my notetaking software. So I may be crossing aline adding or asking to invite Jiminny.
What problems is the product solving and how is that benefiting you?
It allows me to focus on the conversation and not the note taking. This gives me the ability to go back to the call inforamton and focus on the key points of the conversaiton and document the topics that need follow up. The Summary is a great way to share an overview of the call with other colleuges that may benefit from learning from the call as well.
Jiminny has potential but its far from usable
What do you like best about the product?
Summary of a meeting is kinda usefull and it has quite a few integrations
What do you dislike about the product?
Nothing is customizable, I can't set it up in the wat that works best for me. Its missing very usefull features that the competition has such as chatting with your meeting transcript. The action points are not very good and I can't stop making my own notes. This is from a customer success manager perspective, maybe its better for sales.
What problems is the product solving and how is that benefiting you?
It should solve the issue of taking notes in meetings, but it doesn't yet.
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