Jiminny
JiminnyReviews from AWS customer
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Great Tool!
What do you like best about the product?
Love that the notetaker automatically joins and you get feedback immediatly after that call and detailed stats!
What do you dislike about the product?
none - jimminy is a great tool and there is nothing bad about it so far
What problems is the product solving and how is that benefiting you?
automatically recording calls
Great platform for call reviews
What do you like best about the product?
I appreciate Jiminny’s intuitive interface and efficient call review features, which make it easy to revisit key details from conversations. The streamlined note-taking capability helps keep track of customer interactions without missing important information.
What do you dislike about the product?
While Jiminny offers strong functionality, the AI still feels a bit underdeveloped. Its insights can sometimes be too generic, and it occasionally misses context, which limits its usefulness for complex interactions. Improvements here could make the tool even more valuable.
What problems is the product solving and how is that benefiting you?
Jiminny helps solve the challenge of tracking important customer insights across numerous conversations. By centralising call recordings and notes, it ensures I can easily access past interactions without losing details or needing to manually compile information. This benefits me by making my workflow more efficient, allowing me to prepare thoroughly for follow-ups, and enabling me to identify trends in customer feedback over time. It’s also a great tool for collaborating with teammates.
Jiminny is a good solution
What do you like best about the product?
The system is great at recording meetings via Teams, and very useful for watching back.
I like that there is a script summary I can follow when rewatching the meeting recording.
Good quality recording.
The option to speed up play back.
I like that there is a script summary I can follow when rewatching the meeting recording.
Good quality recording.
The option to speed up play back.
What do you dislike about the product?
There have been instances where upon a meeting jiminny hasn't joined - which can take a while to add the original meeting link.
The transcript doesn't always match who is saying it.
The transcript doesn't always match who is saying it.
What problems is the product solving and how is that benefiting you?
Recording the meetings to help with going back, or on inherited accounts understanding my predecessor's relationship with the customers.
Game changer for our commercial team
What do you like best about the product?
Call analysis
Transcription software
Coaching both 1-1 and group
Value for money
Transcription software
Coaching both 1-1 and group
Value for money
What do you dislike about the product?
UX isn't quite as advanced as other players in the market
What problems is the product solving and how is that benefiting you?
Upskilling the team to drive more conversions
Listening back to calls to make sure we haven't missed anything critical to projects
Coaching to support growth
Listening back to calls to make sure we haven't missed anything critical to projects
Coaching to support growth
It does what it says on the Tin
What do you like best about the product?
Its not very intreusive, it gives good viable feedback from their AI. I like that you can easily gather information and insights in your own calls, or your teams calls.
What do you dislike about the product?
The Customer engagment, i have spoken with the team a few times and felt that my concerns or inquires weren't a top priority.
What problems is the product solving and how is that benefiting you?
The ability to monito and provide feedback on meetings that would otherwise need manual recording.
Great platform for call reviews, automation and deal assistance
What do you like best about the product?
It's very intuitive and easy to navigate. Can quickly find what I need from a call and review on the spot. It's integration with Salesforce has been solid in comparison to similar tools I've used in the past.
What do you dislike about the product?
The AI functionality for meeting recaps can be a bit spotty from time to time. Helpful for internal use but not as helpful for external followups, shares, etc.
What problems is the product solving and how is that benefiting you?
It allows me to focus in on my calls without having to concentrate on note taking. It makes me more present and mindful of what's being said and how it's being said. Allows me to get the most out of each conversation.
So useful!!!!
What do you like best about the product?
Tracking calls, the summaries as well as the ability to grab short sections of the call and search for parts of the call
What do you dislike about the product?
Some action points/ discussion points get missed.
What problems is the product solving and how is that benefiting you?
Administraiton - Whilst i still need to amend the text summary, it is reducing my admin significantly!
Feedback
What do you like best about the product?
Jimminy is very professional and has plenty of options. It is the best software that helps improve my customer service on the phone.
What do you dislike about the product?
Jimminy is not always accurate. It does not pick up my Polish accent. For example, I am not on urgency tracker, because Jiminy does not understand accents,
What problems is the product solving and how is that benefiting you?
it helps me with my PSA. It helps me with my questioning.
Great Tool for reviewing Calls
What do you like best about the product?
An excellent tool for reviewing calls - identifying key moments and insight in to activity. The new feature to be able to ask about anything mentioned in the call is great.
What do you dislike about the product?
Sometimes the summary is jumbled, and rather than being able to use this as a summary of the call you need to review and amend.
What problems is the product solving and how is that benefiting you?
An easy summary of activity of calls when monitoring for the team.
I use it for recording client interviews
What do you like best about the product?
Jiminny notetaker is automatically included during your calls (however, you can always kick it out if you should not want to record). Transcripts it makes of the calls are quite accurate, and the recording is usually ready to watch soon after the meeting is over.
What do you dislike about the product?
It actually has got better thoughout time! At first I was annoyed how low is the visual quality of recordings but it seems that it has got better.
What problems is the product solving and how is that benefiting you?
I could never remember by heart all the things I discuss during calls. So having the recording + trasncripts is necessary.
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