Jiminny
JiminnyReviews from AWS customer
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Lots of features, but you need to have a god purpose to use Jiminny
What do you like best about the product?
Jiminny can be a very useful and effective tool. However, you need to understand where and how you want to use Jiminney to help you. It is not a magic wand. But f you use the tools and features appropriately it can be a time saving and efficient tool.
As a user you have access to great insights and a click of a button grants you access to a lot of information. Having the tool synced t your email, calander and CRM can make a big difference in making the tool even more powerful and easy to use at the same time.
As a user you have access to great insights and a click of a button grants you access to a lot of information. Having the tool synced t your email, calander and CRM can make a big difference in making the tool even more powerful and easy to use at the same time.
What do you dislike about the product?
With all of its features, it can be overhelming. You need to have a plan and strategy as to how you will use and benefit from Jiminny. It will not autoamtically close deals for you. As a slaes person you still need to put in the work to listen to, and read the insights to gather intelligence on your sales opportunity. Which, back to the point, what do you I dislke about Jiminny? It can be too much all at once if you are not prepared on hwo to best implement a simple strategy to benefit from the tool.
It can be convenient to have Jiminny linked to your calendar and automatically join calls. But that can also be a distraction for clienits who are concerned about calls be recorded. I also find it sometimes "intrusive" to bring Jiminny into a call that is not one that I set up as an invite. It feels like if the customer sets up a call using their video conferenceing software, I was invited, nit my notetaking software. So I may be crossing aline adding or asking to invite Jiminny.
It can be convenient to have Jiminny linked to your calendar and automatically join calls. But that can also be a distraction for clienits who are concerned about calls be recorded. I also find it sometimes "intrusive" to bring Jiminny into a call that is not one that I set up as an invite. It feels like if the customer sets up a call using their video conferenceing software, I was invited, nit my notetaking software. So I may be crossing aline adding or asking to invite Jiminny.
What problems is the product solving and how is that benefiting you?
It allows me to focus on the conversation and not the note taking. This gives me the ability to go back to the call inforamton and focus on the key points of the conversaiton and document the topics that need follow up. The Summary is a great way to share an overview of the call with other colleuges that may benefit from learning from the call as well.
Jiminny has potential but its far from usable
What do you like best about the product?
Summary of a meeting is kinda usefull and it has quite a few integrations
What do you dislike about the product?
Nothing is customizable, I can't set it up in the wat that works best for me. Its missing very usefull features that the competition has such as chatting with your meeting transcript. The action points are not very good and I can't stop making my own notes. This is from a customer success manager perspective, maybe its better for sales.
What problems is the product solving and how is that benefiting you?
It should solve the issue of taking notes in meetings, but it doesn't yet.
Great Tool!
What do you like best about the product?
Love that the notetaker automatically joins and you get feedback immediatly after that call and detailed stats!
What do you dislike about the product?
none - jimminy is a great tool and there is nothing bad about it so far
What problems is the product solving and how is that benefiting you?
automatically recording calls
Great platform for call reviews
What do you like best about the product?
I appreciate Jiminny’s intuitive interface and efficient call review features, which make it easy to revisit key details from conversations. The streamlined note-taking capability helps keep track of customer interactions without missing important information.
What do you dislike about the product?
While Jiminny offers strong functionality, the AI still feels a bit underdeveloped. Its insights can sometimes be too generic, and it occasionally misses context, which limits its usefulness for complex interactions. Improvements here could make the tool even more valuable.
What problems is the product solving and how is that benefiting you?
Jiminny helps solve the challenge of tracking important customer insights across numerous conversations. By centralising call recordings and notes, it ensures I can easily access past interactions without losing details or needing to manually compile information. This benefits me by making my workflow more efficient, allowing me to prepare thoroughly for follow-ups, and enabling me to identify trends in customer feedback over time. It’s also a great tool for collaborating with teammates.
Jiminny is a good solution
What do you like best about the product?
The system is great at recording meetings via Teams, and very useful for watching back.
I like that there is a script summary I can follow when rewatching the meeting recording.
Good quality recording.
The option to speed up play back.
I like that there is a script summary I can follow when rewatching the meeting recording.
Good quality recording.
The option to speed up play back.
What do you dislike about the product?
There have been instances where upon a meeting jiminny hasn't joined - which can take a while to add the original meeting link.
The transcript doesn't always match who is saying it.
The transcript doesn't always match who is saying it.
What problems is the product solving and how is that benefiting you?
Recording the meetings to help with going back, or on inherited accounts understanding my predecessor's relationship with the customers.
Game changer for our commercial team
What do you like best about the product?
Call analysis
Transcription software
Coaching both 1-1 and group
Value for money
Transcription software
Coaching both 1-1 and group
Value for money
What do you dislike about the product?
UX isn't quite as advanced as other players in the market
What problems is the product solving and how is that benefiting you?
Upskilling the team to drive more conversions
Listening back to calls to make sure we haven't missed anything critical to projects
Coaching to support growth
Listening back to calls to make sure we haven't missed anything critical to projects
Coaching to support growth
It does what it says on the Tin
What do you like best about the product?
Its not very intreusive, it gives good viable feedback from their AI. I like that you can easily gather information and insights in your own calls, or your teams calls.
What do you dislike about the product?
The Customer engagment, i have spoken with the team a few times and felt that my concerns or inquires weren't a top priority.
What problems is the product solving and how is that benefiting you?
The ability to monito and provide feedback on meetings that would otherwise need manual recording.
Great platform for call reviews, automation and deal assistance
What do you like best about the product?
It's very intuitive and easy to navigate. Can quickly find what I need from a call and review on the spot. It's integration with Salesforce has been solid in comparison to similar tools I've used in the past.
What do you dislike about the product?
The AI functionality for meeting recaps can be a bit spotty from time to time. Helpful for internal use but not as helpful for external followups, shares, etc.
What problems is the product solving and how is that benefiting you?
It allows me to focus in on my calls without having to concentrate on note taking. It makes me more present and mindful of what's being said and how it's being said. Allows me to get the most out of each conversation.
So useful!!!!
What do you like best about the product?
Tracking calls, the summaries as well as the ability to grab short sections of the call and search for parts of the call
What do you dislike about the product?
Some action points/ discussion points get missed.
What problems is the product solving and how is that benefiting you?
Administraiton - Whilst i still need to amend the text summary, it is reducing my admin significantly!
Feedback
What do you like best about the product?
Jimminy is very professional and has plenty of options. It is the best software that helps improve my customer service on the phone.
What do you dislike about the product?
Jimminy is not always accurate. It does not pick up my Polish accent. For example, I am not on urgency tracker, because Jiminy does not understand accents,
What problems is the product solving and how is that benefiting you?
it helps me with my PSA. It helps me with my questioning.
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