Jiminny
JiminnyReviews from AWS customer
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Very helpful for training!
What do you like best about the product?
It's great to be able to work with my team to pinpoint areas of improvement
What do you dislike about the product?
So far no complaints! Perhaps if there was a way to help break down call time for calls answered versus voicemails left to measure time on the phone.
What problems is the product solving and how is that benefiting you?
It's helping me understand wehre my team needs training
Great tool for reviewing call successes and improvement points
What do you like best about the product?
Great to find call snippits quickly, always joins calls automatically
What do you dislike about the product?
Would like to be able to only allow certain people to access my calls
What problems is the product solving and how is that benefiting you?
Allowing me to review all calls at any time and ensure that I can coach my team
A Time-Saving Platform for CSMs!
What do you like best about the product?
a Customer Success Manager, Jimminy has been a huge time-saver in my daily workflow. Having meetings automatically recorded, transcribed, and key moments highlighted is incredibly useful, especially when I need to revisit important details. One of the standout features is how these highlights are seamlessly pushed to my CSP on the customer record, which helps me keep everything organized without manually updating it.
What do you dislike about the product?
I’ve encountered several instances where important calls didn’t process correctly, which is why I’m giving it a 9 instead of a 10. Despite this, the platform overall has made my job more efficient, and the insights it provides have improved the quality of my customer interactions. I would recommend Jimminy to any CSM looking to streamline their workflow and better manage customer communications.
What problems is the product solving and how is that benefiting you?
As a CSM, Jimminy addresses the crucial issue of managing customer interactions efficiently. It automatically records and transcribes meetings, highlighting key points that I can easily reference later. This not only saves me valuable time but also ensures that important details are captured accurately.
Great tool not only for Sales Team, but also Customer Success
What do you like best about the product?
It's super easy to easy! I can easily go back to the meeting that happened a while ago and check what has been discussed. Lately, I've been using that to coach myself into better performer - this way I can provide better customer support to my customers. I like the new AI implementations.
What do you dislike about the product?
I'd like to have possibility to download transcript with different formats. Sometimes it messes up the order of the speakers. I'd love possible integration with Savio to pass feedback smoother!
What problems is the product solving and how is that benefiting you?
It's a huge help for meeting summary's and emails followups with customers.
Very complete and convenient
What do you like best about the product?
Saves me plenty of time by not having to input demo notes and have an easy access to all documented videos.
Every time I had an issue support has been amazing
Every time I had an issue support has been amazing
What do you dislike about the product?
I have demos in several languages, it would be nice if it would automatically detect it. I understand it might be a feature coming up (?)
What problems is the product solving and how is that benefiting you?
Keeping track of meetings.
Summarising them
Coach colleagues
Summarising them
Coach colleagues
I use Jiminny daily - a really good training tool, better than others that I have used previously.
What do you like best about the product?
The vast pool of data readily available.
What do you dislike about the product?
The delay in calls coming onto Jiminny (appreciate this is probably a natural delay)
What problems is the product solving and how is that benefiting you?
Self critiquing calls and working on sales tactics. Really useful at storing calls and also giving a basic breakdown on what the call was in regards to
Quick and easy implementation. Very easy to use and immediate benefits
What do you like best about the product?
The system is intuitive, easy to implement, and captures all important information to review later.
What do you dislike about the product?
I dislike the colour scheme and would prefer something less intense
What problems is the product solving and how is that benefiting you?
Structuring follow ups. Setting agendas and developing insight into deals
Great functionality and nice additional features
What do you like best about the product?
Always present on calls, whether you remember to record or not Jiminny will come in and record everything. It also transcribes your calls so you can look back on a call from a previous time and cover everything that was said. I use it on all my calls, multiple times a week.
It was easy to bring Jiminny into the organisation, and the integration with our current process was seamless.
It was easy to bring Jiminny into the organisation, and the integration with our current process was seamless.
What do you dislike about the product?
Slightly limited in framework reviews and coaching aspects, but other than that I wouldn't have much bad to say.
What problems is the product solving and how is that benefiting you?
It allows us to coach our internal calls with teams, and having a library of calls spanning various formats (QBRs, Onboarding, training, renewal etc) means new starters have a wealth of knowledge of how each different CSM operates within our team.
Improve on Customer Support, Platform trainings & walkthroughs, and include download feature
What do you like best about the product?
Automatic recording meetings and summary of call discussion.
What do you dislike about the product?
Improve in proactive customer support (i.e crm integration has not been working for months but hasnt been resolved), need trainings of the user platform, especially with new feature releases, and no download feature of recording or minutes of the meeting
What problems is the product solving and how is that benefiting you?
Recording of all external sales meetings to be able go back through previous calls and the minutes of the meeting,
Easy to use tool for GTM teams.
What do you like best about the product?
The best thing about Jiminny is how easy it is to use the tool and how intuitive it is. I've used a lot of call recording and training calls in the past but Jiminny excels where several others fail.
What do you dislike about the product?
Call transcription isn't always accurate, especially in other languages. However, that is to be expected and more often than not it works perfectly.
What problems is the product solving and how is that benefiting you?
Being able to come back to customer calls and understand their needs quickly.
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