Jiminny
JiminnyReviews from AWS customer
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Great software, amazing for CS teams!
What do you like best about the product?
Easy to use. Can very quickly access recordings, find key snippets, and share with relevant team members or clients.
What do you dislike about the product?
No negatives! Sometimes find the software tricky to navigate to find certain calls, but overall positive.
What problems is the product solving and how is that benefiting you?
Previously used to spend all of my calls writing notes, and was never 100% focused. Jimminy allows me to be really present during calls, and the AI feature writes notes for you.
Really helpful for the really forgetful
What do you like best about the product?
I like how I can review past calls, and be fully prepared for when I complete follow up calls with my clients.
Sometimes I forget to make detailed notes, and Jiminny allows me to review what was discussed for my documentation.
Integrated into our systems so that calls are automatically uploaded, and we can upload them on demand.
Sometimes I forget to make detailed notes, and Jiminny allows me to review what was discussed for my documentation.
Integrated into our systems so that calls are automatically uploaded, and we can upload them on demand.
What do you dislike about the product?
The UI is a little bit cluttered and it can sometimes be hard to find what you want.
The search feature while useable, could be a bit better
The search feature while useable, could be a bit better
What problems is the product solving and how is that benefiting you?
Allowing me to see previous calls with clients, and allow me to coach my calls and those of my team
Use it for work and it really helps my role
What do you like best about the product?
the fact that I can search the transcripts very easily for specific bits of information
What do you dislike about the product?
the downsides are that sometimes you have to be very specific to yeild results
What problems is the product solving and how is that benefiting you?
I can use it in my role in complaints with in learning people and also for coaching
Use Jiminny for Work
What do you like best about the product?
I appreciate the automtic notes summary and the search functions with the transcript that is created each call.
What do you dislike about the product?
I wish the call transcripts etc were sometimes generated faster but thst has only been an issue once or twice so not concerned :)
What problems is the product solving and how is that benefiting you?
Records our calls and allows us to review the call or go through easy call coaching to improve for the future
Accurate and helpful call listening tool
What do you like best about the product?
Jiminy is very user friendly and easy to pick up. I can seach for key words and find calls relating to those words with ease. The information picked up by the AI is accurate and makes my life easier when listening to calls so that I can easily see where calls went well and where they didnt. The support by Jiminy is great and they are quick at getting back to you. I use Jiminy on a daily basis and can't say that I have enountered any issues.
What do you dislike about the product?
Would like calls to appear on Jiminy a bit quicker sometimes so that I can listen to them more quickly and also would like phone numbers to link to accounts rather than having to search individual numbers.
What problems is the product solving and how is that benefiting you?
Jiminy is making my calls at work better by giving me the chance to easily listen back to calls. This is benefitting me in the way that my calls at work are better leading me to improved feedback and helping me to move job roles more recently as they were able to listen to my calls easily.
Solid tool for call recording and coaching
What do you like best about the product?
- Accuracy of video recording and ease of playbook
- Sharing feature with both team and clients (ability to share snippits)
- Customer support
- Integration with other tools
- Sharing feature with both team and clients (ability to share snippits)
- Customer support
- Integration with other tools
What do you dislike about the product?
Would like to be able to add more structure for topics. Work well for disparate themes but less well for larger coaching topics.
What problems is the product solving and how is that benefiting you?
Call recording and coaching
Great service and customer-focused, but pricier than competitors with advanced AI features
What do you like best about the product?
- Their Customer Success service, they are very prompt with responses and personalized approaches.
- Transcription accuracy is getting better.
- Jiminny sidekick is an amazing and very convenient tool (inviting the notetaker to any meeting, logging the calls to CRM etc)
- constant updates that make total experience better
- Transcription accuracy is getting better.
- Jiminny sidekick is an amazing and very convenient tool (inviting the notetaker to any meeting, logging the calls to CRM etc)
- constant updates that make total experience better
What do you dislike about the product?
- The AI lacks some features or is lost in quality compared to other similar services (like sum-ups and no ability to discuss the call with AI within the app).
- a bit pricey compared to other similar services that evolve even faster. Although, when we had a conversation about the other internal team of ours we were able to find an adjusted financial solution.
- a bit pricey compared to other similar services that evolve even faster. Although, when we had a conversation about the other internal team of ours we were able to find an adjusted financial solution.
What problems is the product solving and how is that benefiting you?
1. Conversation transcriptions
2. Calls analyzis
3. Ability to coach myself, the team and exchange the practices within the team
4. Quality Assurance
2. Calls analyzis
3. Ability to coach myself, the team and exchange the practices within the team
4. Quality Assurance
Jiminny does a nice job with helping me improve my sales process.
What do you like best about the product?
The CTA notes post call. It gives me somthing to cross reference my notes with and be able to close deal faster.
What do you dislike about the product?
I think sometimes the data can be off, but that it to be expected.
What problems is the product solving and how is that benefiting you?
It helps me refine my sales process, while learning from others on the team
Good piece of Kit
What do you like best about the product?
How seamlessly it works in the background and migrates with other services my company uses.
Very Easy to use.
Very Easy to use.
What do you dislike about the product?
Sometimes takes a while for the email/recap/summary to come through after the call.
What problems is the product solving and how is that benefiting you?
Automating Admin/paperwork trail.
Been able to be receive a summary of my calls and agreed action points, rather than manually typing up all notes everytime.
Been able to be receive a summary of my calls and agreed action points, rather than manually typing up all notes everytime.
80% as powerful as Gong for 1/3 of the price.
What do you like best about the product?
It completes it's function, generates transcripts and is user friendly.
Implementation was quick and seamless and I use it often to cite notes after a sales call.
Implementation was quick and seamless and I use it often to cite notes after a sales call.
What do you dislike about the product?
No major complaints to be honest. I have yet to need customer service so I can't speak to it's usability.
What problems is the product solving and how is that benefiting you?
When you are in sales you have to retain and reference piles of information a tool like Jiminny is invaluable.
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